I'm leaving this review to share a balanced but honest account of my experience. While the end result of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections. read more

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Nearly a week ago I called the JES Norther VA office with an emergency request (which the befuddled operator did not understand after many repetitions). He said he would refer it to a tech to get back to me right away. Five (5) days later the tech calls me to ask what I needed. TOO LATE BUDDY! I had to -- and did -- find a fix myself. Ordinarily one might say, "so what's the big deal", and I would agree. The difference is that I have spent thousands (50, 60, 70, more?) on JES for a variety of issues. However, that did not seem to guarantee me any increased access to a timely return call for my emergency need. Methinks they are getting too big to be responsive company. read more

This review is for the initial visit/estimate. The salesman was prompt and I thought the estimate would take 10-15 minutes. I was NOT prepared for a two hour ordeal. The salesman invited himself inside to go over a lengthy PowerPoint presentation, asked if my husband was home so I could run things by him (because we all know women can't make decisions), and when we finally got the estimate, we were pressured to make a decision on the spot for the "best deal." Honestly, if he hadn't explained so much, we might considered signing but he talked us out of the job by saying how much could go wrong. read more

I am pleased to update this and report that upon another call to JES and further discussion JES has agreed to address this issue. John Dunn paid a visit to our home to assess the driveway. His attitude from the very beginning of the visit was nothing short of positive. He was puzzled as to the condition of the concrete and took more pictures. On the spot he promised he would take care of this. True to his word we heard later that he had gotten approval to fix the driveway. Thank you to John for being persistent and customer oriented. 4 stars only because of the initial reception as first reported. read more

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Installation due on a Wednesday. Called Friday to say they never got permits so would be 6 week delay.

I had an estimate scheduled for 9am on Saturday, July 26. At 7:55 and 8:22 am I received texts from 2 different numbers at the company saying they had to reschedule, but with different excuses for the last second inconvenience. The technician said they were double booked, the scheduling person said the technician was sick. So already the company's scheduling/salespeople have no problem with lying up front to a new customer's face. I appreciate the technician being honest, and would have much preferred just being told the truth: that it was double booked. They asked me to reschedule to Monday, July 28 at 2pm. I agreed and asked both numbers to confirm the new appointment, which both did. It is Monday, no one showed up at 2pm and when I called the company at ~5pm to see where they were I was told I wasn't on their schedule. You can see the confirmation of the 2pm rescheduled appointment in both screen shots. Thank you to the inspector who was honest. If they punish you for this and you see the review, please let me know. You did the right thing here. I waited weeks for this appointment. Don't waste your time and look elsewhere. Attached are screenshots of the texts mentioned in the review. read more

JES Foundation Repair - The scheduler lying about the inspector being sick. - Masonry/Concrete Near Me - Bristow, Virginia

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Abdulla was excellent in explaining the problems in my home and the needed repair. He was very professional and thorough in his inspection and explained into great detail of suggestions and recommendations to resolve the problem. He is second to none and a complete professional! Michael Woodbridge VA read more

We just had our crawlspace encapsulation completed by JES, and the experience was nothing short of remarkable. From start to finish, it was the best all-around customer service you could ask for. Our inspector, Wylace Liggon, was fantastic and set the stage for a smooth project. The crew, Rafael Garcia Lopez, Jose Lovato, and Wilton Mendoza were a total powerhouse. The second they arrived on-site, they jumped straight to work and didn't stop. Their communication was easy and transparent, and I was so impressed by the amazing care they took with our property. They were professional, respectful, and efficient. A huge shoutout to our electrician, Justin Basile, as well, for his outstanding work and attention to detail. It is rare to find a team that works this seamlessly together. If you want a company that treats your home with respect and delivers top-tier results, I highly recommend this crew at JES! read more

Abdul Jalloh did a great job doing the waterproofing work in my basement. Was quick, easy, and not trying to hard sell me. Great experience read more

JES Foundation Repair - Crawl space and exterior waterproofing - Masonry/Concrete Near Me - Bristow, Virginia

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This review reflects my experience with JES as a company. I am not writing out of bitterness, but out of genuine disappointment. I agree with many of the other reviews: JES is extremely expensive, and their priority appears to be revenue--not the customer. To be fair, the encapsulation itself was done well, and the technician named Tiger did an excellent job. However, the encapsulation and our uneven floors were the reasons we hired JES in the first place, and that is where the problems began. What JES does not tell you is that installing piers and jacks under and around your home can create new issues. When those issues appear, they simply recommend more work, claiming the previous technician "should have put a jack here or there." At no point has JES taken responsibility for the damage their work caused. After the initial inspection, we were told we had a "wavy beam" and needed multiple jacks and piers. We trusted their assessment and assumed they were being honest. Instead, our floors are still uneven, worse than before and we experienced significant damage throughout our home. Our pantry cabinets pulled four inches from the wall, our sliding door became so tight the lock ripped out of the frame, and a four‑foot crack formed in our ceiling from the pressure of the jacks. My daughter's bedroom door no longer closes. We had to repair all of these issues ourselves on top of the already astronomical fees JES charged. When we reported these problems, JES either tried to sell us even more work (which they did) or dismissed our concerns. One employee even looked at our leaning pantry cabinets and said, "Well, at least you know everything is level." I could list more examples, but the point is simple: I do not recommend JES. If I could get my money back, I would, and I would hire a different company. We thought we were making the right decision by starting our home renovations from the ground up. Choosing JES was a mistake. read more

Robert was clear and through at the time of the estimate and he walked through ever step of the process. JES scheduled me on a weekend to come out the next day when an issue came up in a home inspection. I highly recommend JES Foundation Repair! read more

Springfield, VA. Quality work, friendly & professional people, competitive price for foundation wall repair. A cracked foundation wall was scary and seemed monumental. JES' attitude was reassuring, "No problem, we can fix that." JES was recommended to me by a retired county building inspector as doing excellent work. Not only was the final result quality (braced a cracked, bowing foundation wall with carbon fiber straps & I beams & mitigated leaking in basement with sump pump), everyone I interacted with was friendly & professional. Macon P. (field inspector) understood we needed specific items addressed to satisfy for a loan and was able to create a repair plan for that. I appreciated his sense of county permit wait times and our project deadline. (A different company quoted a 2x cost plan with unnecessary features than we needed). Thanks to the amazing crew run by Abdul W. Abdul explained everything that was happening at each stage. He was the best on-site contact. The crew worked so hard removing some unexpected obstacles. (Freddy Z Walter Z Daniel C Vilton C) Thanks Nicole H for resending copies of the paperwork I needed and Belle for keeping us informed on the permits. Thanks JES! read more

JES Foundation Repair - Fixed cracked/bowing foundational wall. Is no longer bowed, has carbon fiber straps. Sump pump & moisture abatement. - Masonry/Concrete Near Me - Bristow, Virginia

Shannon Martin was customer savvy, product savvy and really very good rep for JES. The prices is also very reasonable during theses hard economic times. Thank you Shannon. read more

Yearly maintenance. The service technician Ethan Looney came by and unclogged a problem grate. He was exceptiona! Friendly, knowledgeable and efficient! Couldn't have been a better experience. read more

I hired JES to make a foundation repair. It was the worst contractor experience I have ever had. I do fix & flip for a living and hire a lot of contractors. JES is expensive, extremely slow, poor workmanship, no warranty, no after sale service. It's a Cash & Dash company. They will sweet talk into giving them the job, but they will do a bad job. When your basement is flooded in the first snow melt and rainy day since they completed their work, they will tell you they can send someone to potentially repair mid next month, like 3 weeks out, leaving you with a flood in the basement, rotting out everything while they are enjoying the money I gave them. There is ZERO warranty. The service manager told he will send someone the next day. Instead, JES does a no show no call! Don't give them the job. If the job already started, withhold $5K in the final payment. You will need it to pay someone else to mix their extremely poor workmanship. read more

JES Foundation Repair - Front yard pool created by the brilliant JES drainage system design. - Masonry/Concrete Near Me - Bristow, Virginia

What an unfortunate experience this was! I disclosed from the start I was a remote owner (2 hours away) and was told an estimate was possible if I was available for the meeting by phone. I reconfirmed with the inspector when he checked 15 minutes away from the appointment. And then - crickets. Three calls later with no progress, and this rep was so extremely rude on the phone at my frustration! read more

JES repaired 7 slabs of concrete around my swimming pool. The entire operation was professional and timely from estimating and project management to scheduling and work performance. I received a written estimate for the work with a comprehensive scope followed by a contractual agreement including payment terms. Once I accepted the job, the company scheduled the work and maintained communication with me regarding the work. The day of the repair their crew showed up to the site led by Seth. They were courteous and knowledgeable about this work. They got busy immediately with great results. The slabs were jacked into their proper positions and then structural foam was injected through the slabs to support them in their correct locations. Seth and his crew completed the job and cleaned up the work area as if they were never there. The slabs look perfect and we couldn't be happier. Thank you JES!! read more

We met with Jason DeBosky. He was very personable and knowledgeable. He took the time to explain the process to us thoroughly. Jason is a terrific representative. I'm glad we had an opportunity to work with him. read more

Just an update to my review. I recently hired JES to install a waterproofing system (which was very expensive) in my basement given that my first experience with them was a positive one. During the time I've had the waterproofing system my basement has flooded three times. Flooding like this never happened before the system was installed. They recently did repair work in my basement, they were sure this would fix the issue. Sure enough, 3 weeks later my basement flooded again. This company holds itself out to be honest and ethical but I've found this company to be very predatory and dishonest. Do not trust this company with your home. read more

We had JES install 11 push poles to support our foundation. They started the job earlier than scheduled, which would have been OK, except for the fact that a two day rain was predicted to start the following day. We were left with open holes and dirt piled up for two days while it rained, creating a big mess. When they installed the push poles and brackets, they chipped away considerable amounts of concrete with a chipping hammer, exposing the steel rebar. After the poles and brackets were installed, the workers did a poor job of restoring the grade to the condition it was. The holes have since settled, leaving big holes. Also, rocks that were dug up were just scattered about, and now I have to clean those up before I can even mow the grass. I contacted JES, and was told that someone would reach out to me to resolve the issue. I have yet to hear back from anyone. The work was quite expensive, and I feel that a better job should have been done on the final grade and clean up. read more

JES Foundation Services repaired a floor to top of poured concrete wall crack that would occasionally leak water into the basement. The certified field engineer Mike Mele explained the problem and options for repair without high pressure sales. The repair required an epoxy bonded mat and some jackhammer work to open the floor to install a trough to route water into the sump area. Total work time 3 hours, The onsite work crew foreman was Abdul Wurie with team of three. Price consistent with three guys and a truck on-site for 3 hours. Totally satisfied with the work and the price of the job. Wish I had done it sooner! Job site was Ashburn Virginia, JES Manassas Field Office was the servicing field office. read more

Thank you JES Manassas for the professional attention to detail, flexibility, and finishing our project on time and on budget. Walter Zavaleta Jr and Marco Nakano meticulously removed our sagging old floor down to the ground, cutting through and clearing out generations of repairs, and then seamlessly adapted a new strong structure to our old house. Our new floor beautifully connects to the existing floor. With help from Walter Zavaleta Sr, our crawlspace is now clear, clean, and dry - average humidity of 85 percent before is now 60 or less. Christopher Polanco made sure the project finished on time to high standards, and Joel Lugo, Jose Rafael Garcia, and Luis Prieto put on the finishing touches. We highly recommend this investment in your indoor environment. read more

Junk. Shoddy work, unprofessional, nearly impossible to contact when you need an issue they created fixed or their work repaired. Which, from experience, will be a very common situation. There isn't a single thing they did at our house after moving in that didn't require them to come back almost immediately to fix an issue due to sloppy or inappropriate work. They also ghost homeowners. You create a relationship with a technician, they then drop that number and their email goes dead. This has happened to me at least 5 times. Do yourself a favor and try and find someone else to do work on your home. Poor value for money Sloppy Unprofessional read more

This review is long overdue; however, very necessary. In August 2025, JES was contracted to complete a foundation waterproofing project. From start to finish Robert Tennyson, the Project Field Inspector, was very professional, informative and customer service oriented. He took the time to walk-thru the project, performed detail inspection, participated in at least two (2) follow up virtual meetings, and allowed us the time to make an informed decision. He did not overpressure us as we took almost a year to move forward in making a final determination after months of researching, and considering and securing financial feasibility. He was supportive and stepped in when others in the communication chain did not provide detail explanations. Moreover, Robert made it a priority to meeting me in-person during the project when a few concerns arose and immediately provided feasible solutions. Additionally, there was an HVAC project which needed to be performed in tandem with the JES project for which an independent HVAC company was selected. Mr. Tennyson was willing to meet with the HVAC company to coordinate and ensure the appropriate steps were taken to ensure the project was executed properly in tandum. He made it easy for us to step back and allow the experts to plan, coordinate and execute. Secondly, I would like to acknowledge and recognize Rudy Gonzalez, the Superintendent, Jose Rubio, Site Project Manager, Robert, and David Perdomo, team members. This individual did an excellent job in the execution and completion of the project from start to finish with a standard of excellence and professional. In summary, Jose Rubio, and his team, took the time to stage and properly seal off the required areas of the home prior to starting the project. Each day the team left the work clean and free of debris and trash. Each day, they arrived on time and prepared to work the day with little to no disruption to our daily activities. From my observation each of the individuals mentioned above knew their daily assignments and came to work with a positive attitude and ready to get the job done. Moreover, at the conclusion of the job, Jose took the necessary time to perform a thorough inspection and walk-thru with us to ensure customer satisfaction. It is definitely worth mentioning that during the course of the project there were two (2) matters of concern that did arise, which required the Superintendent, Rudy Gonzalez be contacted for resolution. Mr. Gonzalez, did not hesitate to immediately follow-up with me and schedule a time to meet me on the job site. In regard to the first matter, Mr. Gonzalez took the necessary steps to assess the situation, provide a solution and take corrective action. In the second matter, as a result of the subcontractor electrician, Mr. Gonzalez, immediately arrived on-site to assess the matter, took accountability although the issue was NOT caused by the JES team; but the subcontractor electrician. Mr. Gonzalez and Mr. Tennyson, both demonstrated excellent customer service, high professional and emotional intelligence in how they addressed the situation. Both parties acknowledged my frustrations as a homeowner who prides oneself in the maintenance and upkeep of our home and expressed sincere sympathy and empathy as I articulated my concerns. Needless to say, it is unrealistic to believe with a project of this magnitude that obstacles or issues will not arise. What is important and vital is how the company, service provider and/or representatives of the company respond. In both matters Mr. Gonzalez and Mr. Tennyson took the appropriate measures and corrective actions to ensure the matters were resolved to my satisfaction. I highly recommend JES for any home foundation project. In addition, to the initial project, JES was hired to complete an additional project to correct the sidewalk and other outdoor foundation improvements needed. In summary, Mr. Tennyson is extremely professional, honest and operates with integrity. The entire JES team that execued my project was excellent; with exception to the subcontractor. I would definitely hire JES for future projects. There is a part 2 project currently pending, as a result of updated inspection requirements for my city. I will follow-up with part 2 of my review upon completion. Thank you for granting me the opportunity to provide feedback. read more

Stay far away from JES Foundation and Repair. This company sent their engineer who missed his calling as a used car salesman to my house who provided me with a reasonable quote to have jacks installed underneath an addition that was sinking. They installed the jacks and leveled them which caused a gap between the top of an exterior door and doorframe to close. Within three months the gap reappear. We called them back twice and they said the weight simply redistributed across the room causing one side and a corner to sink more. They provided additional quotes ranging $3,000 to $17,000 to fix the problem and refused to stand by their warranty that no vertical movement will occurs once the jacks are installed. They are out to take your money, take you for a ride, and you'll have to find someone else to fix their mistakes. Do not ever use this company or trust anything they say, even if it is in the contract. read more

I need to have a slab of concrete leveled with my carport. Alex Diaz, Certified Field Inspector was right on time for our appointment. He was professional, knowledgeable and friendly. I will do business with them again in the near future. Thank you Alex!! read more

JES has received 99% of their payment and they have not completed the job. No inspector has been out. I have contacted Bryce their " operations manager" who is on vacation and will get back to me at his earliest convenience. I have contacted Nick Feaster their regional sales manager who must also be on vacation. I have went to their location several times and have been told there are no managers available and they are not sure when or if any will be back. I have contacted the sales rep. She no longer works there but still answers my calls. Is this company still in business? I have contacted the better business bureau and anyone I possibly can. These are pictures of how my house was left over 2 weeks ago. I have allergies, there is water just flowing into my house and just sitting. My poor cat can't go downstairs. They left everything a mess. read more

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The JES foreman, Jaime Castillo, was on time, very communicative about the process as well as clearly explaining a roadblock that he encountered and next steps. He worked quickly, efficiently and cleaned up the whole area. His assistant, Edras Aguilera, was working closely with Jaime to complete the demo in a timely manner with a complete clean up afterwards. read more

I want to thank JES for the professional work done in our home. The team of Joey B, Julian V, Amir V, and Andrew H, did an amazing job and kept me posted throughout the entire sump pump installation! Joey even vacuumed in the space where they had laid the drop clothes on my floor. I hope I do not need their services again but if I do will definitely call and request this awesome team! Thank you team and JES!! read more

Had Phillip Wilson out for a dehumidifier service today. Very professional and knowledgeable about all aspects of our crawl space.

Osman, Maynor. Jose and Ruben did fantastic work on foundation my remediation and Austin was great with cement leveling. Prompt hard working team. Would recommend highly. read more

I contracted JES 5 years ago to encapsulate my crawlspace. I am pleased with the work that was done. However I am NOT pleased with the latest round of service that I experienced. Part of this contract was a yearly service plan, everything has been smooth until this year when the dehumidifier was found to have stopped working. The service tech claimed he would replace it but needed to order one. After 10 days and no reply I contacted the office and was informed the service tech had been sick. I exchanged a couple of emails with Joe Henderson the service manager of the Roanoke VA office. On April 3rd he promised me a reply by April 4th. I still have not received a reply; despite emailing and calling a couple of times since. If need be I will be contacting the Better Business Bureau. read more

While work was completed, it was a painful experience. The cost of doing work seems excessive, and communication was terrible. They encountered an asbestos issue, but could not correct or even recommend another contractor to remedy the situation. Encountered problems with scheduling a final county inspection and JES could not produce the report of the final inspection. However, they paid an inordinate attention to receiving their payment. My recommendation is to review all of their reviews and draw your own conclusion. I can not recommend them. read more

JES helped stabilize an Occoquan Historic District home in Occoquan, VA for us. The home is 120 years old so needless to say it had some issues. At first there were some misunderstandings about our goals, but JES managers bent over backwards to resolve those misunderstandings and got the job done. read more

****New Review***** I really appreciate John Dibble giving me a call on Friday to go over my concerns. He was very down to earth and it was a great conversation, all of my concerns were addressed. We were able to find a common ground and resolution. ****Original Review**** When we met with John Gough he was very nice and knowledgeable, but as soon as we signed the contract and he left it was impossible to get in touch with him. He never returned any of my calls or voice mails, and out of all the texts I sent him asking about different information he responded only the night before the project started. He would not answer the phone, but would text me, which made it a little more complicated. The contractors that came out to do the work were great! They were very pleasant, made sure things were done correctly, and let us know how things were progressing. The only downside was that there was a communication mishap where they told us that it was ok to put the framing and drywall back because the county would only look at the sump pump. When the county came we were told that there needed to be insulation and fire seal done and we brought it to the attention of Rudy Polanco, he said that he talked with his employees and they said they never said that, which then created an added expense for us to now have to pay for labor again. Rudy Polanco called us the Monday, February 17th, to see how the job had gone. I had explained that we never heard from John and still haven't to this day, but he was nice enough to answer our questions. I did ask about submitting paperwork to home insurance and he said he was unsure about that and would let me know and talk to people above about the issue with communication. I then had to follow up with Rudy on March 5th , as I had not heard from him since. He said that the people above him said that they did nothing wrong and could not do anything and that it was the contractors fault for not putting the insulation in initially, which I understand but still wanted to discuss the miscommunication, but seemed to be brushed off. I then asked about the paperwork again and he said that he forgot and would find out. Allie Rae has been amazing throughout this whole process, she is honestly the reason this rating isn't lower. She has been super helpful and informative throughout this whole process and I never had to follow up with her once. I did ask her about the paperwork for home insurance and she told me that there was no extra paperwork or write up as to what the cause of damage might be, per the project manager who we asked this to in January and have still not heard from to this day about it. read more

They did $26,000 worth of work including a high-end humidifier high-end sump pump mysteriously seven years later both have failed at the inspection today he said $4000 to rectify the problem. I called another contractor came in right after said the circuit breaker had kicked off the sump pump. It's working fine and the dehumidifier needed tweaking Charge me nothing I canceled my contract with them told them never to contact me again one of the most dishonest high-pressure sales jobs I've ever seen in my life. read more

Just had my concrete front porch lifted back in place by Bryan R. A professional job by a knowledgeable and friendly technician. Very happy (and amazed) with the results. read more

The work was done and it was good. I do have a concern about the morale of the work crews (not the service techs or sales people). I witnessed a crawlspace worker putting a black trash bag over a plastic bucket as a sort of impromptu bathroom solution in the back of the work truck. I would have much preferred him to simply knock on our door and use our bathroom. This just seems demoralizing and classist. read more

I won't know until we have a good rain if the French drains installed by JES will be an effective solution in my basement but the problem now is the incredible mess they left behind. First, they neglected to put sheet plastic over the access points to the rest of the house which resulted in a fine haze of dust throughout the main level. The larger problem was the very heavy layer of pulverized concrete they left on the floor. It's not dust as much as gritty, grey flour that sticks to shoes and turns black if you try to mop it. After four vague promises to clean up and my threat to post about it (as I'm doing now), they came back, worked a bit, then left without saying a word. Only half of the very large space was cleaned. read more

Jerry, did the electrical work to accomodate a sump pump in the basement. He was very friendly, knowledgeable, and competent. He very quickly figured out the best path for routing the wiring. His work was very professional. He did a great job and I'm very pleased with his work! read more