They called us at 7:30am the day before our move to tell us they had move our appointment to a…read moredifferent location that's further away. Next day comes and we go to that new location, just to be out in the cold waiting for customer service because they were CLOSED. No solutions were given to us, had to call customer service to get help. Worst timing, inconveniently terrible!!! Customer service then tells us they were supposed to call us a week or two before all of this. TERRIBLE.

awful customer service. massive hidden fees, an absolutely horrible experience that will leave you…read morefeeling robbed and harassed.

I used to rent a uhaul trailer average 40 times a year... and I've learned which uhaul around…read morespokane are the best. This being closest to my house, even though they are new, I thought I'd give them a try. The check in process was a piece of cake, very fast, and within minutes off I went. The return process, was the same! Super cool staff, very friendly. I will definitely return here!

This is a Warning for all service members! This review is not based on the staff working as they…read morewere kind and helpful with setting me up for my big move from Washington to Indiana. This review is based on the fact that the Managers decided to have no Military discount or any discount to help with the 3700$ I spent on a truck and trailer. Long story short, I found out that U-Haul as a corporation does provide many discounts to military members. However, it is up to the location on if they decide they want to use those discounts. If you are a member of the service or a veteran, I hope you find this review and do your research on other places. This U-Haul location does not support the troops and their families. Do not use this locations services.

Due to poor communication on both ends, my wife and I received an invoice for nearly double our…read morequote. At first it was very alarming and frustrating, but Frank and Rob were very kind and were willing to work with us to come to an agreement. It's a fine line to walk between running a business and being a compassionate human being, but these people did a great job walking that line. Additionally, they did a great job installing the hitch on the back of our car. It feels very sturdy and looks professional.

Before we moved to Spokane my husband brought loads of our stuff to ABC. We ended up having three…read morestorage units for a time with ABC. They have been nothing but nice. They do things like a small family business and I sure appreciate that. We were able to go down to two units and when we moved from Spokane to Spokane Valley we needed another unit and rented at a Uhaul because it was so close to our new house. WHAT A HUGE MISTAKE. They have limited hours and a very corporate outlook. Today we took all of those belongings out of the UHaul unit and what we didn't give away we moved to ABC across town. I'd recommend these folks wholeheartedly.

From the owner: Among our facilities ABC Mini Storage in Airway Heights is unique. This site is kiosk-only, which…read moremeans that there's no office here. Instead, you are able to rent your storage unit at the kiosk outside the gate, get your lock and code, and drop off your belongings as soon as you're ready. This is meant to streamline the process and make things easier for you. If you need to talk to a representative, contact us at our Spokane West facility or by pressing the help button on the kiosk.You'll find all the main storage types here at Airway Heights. We have outdoor boat and RV spaces, drive-up units, and climate-controlled units. Unit sizes range from 10'x10' up. While you're in the area, after you've picked up or dropped off belongings, there's quite a bit to do. Get lunch or dinner at KFC, Pizza Hut, and McDonald's all of which are right around the corner. If you feel like enjoying some physical activity, visit Sunset Park, where you can play basketball, baseball, take your kids to the playground, or relax in one of the grassy areas. There's also a nearby Grocery Outlet for your shopping convenience.

I've been going to the U-Haul dealer there on second for the last five years filling my propane…read moretank never had a problem, today they told me that they couldn't fill my propane tank because it was over 10 years old now if that's the case I just got that tank brand new last year and just because it said 2000 over 10 years but yet they were still filling it up in 2016 and 2017 2018, first it was the valves now it's the tank they can never make up their mind one star I will never go there again for any kind of service! So I am very frustrated Marine!

Do not rent UHaul! Junk cars. I rented one that i drove for 350 miles. They told me the vehicle is…read morenewer when I booked it, after leaving and heading out on the freeway I couldn't find the Cruise control, so I called to ask and I was told that the vehicles are older so no Cruise control, yes 350 miles without cruise control! When I brought it back to the location that I was told to drop it off at, the office said that they cannot receive the vehicle and to go drop it off at another location, when I arrived at the other location they said they cannot receive the vehicle and to go back to the first location I came from, they are an absolute messsssss! Going through a bump the vehicle crackles, the shocks are shot! Shall I keep going???? Never renting UHaul again.

Scheduling a vehicle with u-haul is a joke. I scheduled a vehicle at a location near my home just…read morelike the web site allows. Today I get the call to confirm pickup at a location across town! I ask why I can't pickup the truck at the location requested,.."oh, that location has no inventory, never has, never will. Your reservation is only guaranteed for a vehicle within a 50 mile radius.". Don't waste your time with uhaul, go with Ryder or Penske truck rental.

Completely worry free. A great experience. Everything was perfect! I was really amazed that you…read morefolks helped us so much! Thanks!

Everything was great in the beginning. But, after my belongings arrived. I found rust on things…read moredue to a leak in the roof of the trailer. Also, I was charged $500 for storage. I emailed the day the trailer left to give them my address then as I waited for my belongings to arrive. Day 4, 5, 6....then we called. My trailer had arrived at its destination. No one ever called. I will admit - it was cheap, convenient, and I had such high expectations. But the rust, the extra charges, the inability to call/email/contact me is highly disappointing. Be aware - pack your things with protective coverings! Call them everyday to eliminate the extra charges for storage. Eh...lessons learned. BTW - we have photos of the rust on the protective coverings but at this point does it really matter?

Decent service and fleet selection, but be prepared for fine print--and insurance. Vehicle I rented…read morewas involved in an accident. Local staff was easy to deal with, and sounded like it would all be covered by my insurance. Months later they added several unreasonable fees (admin, depreciation, loss of use). HQ sent their internal collection team (Damage Recovery Unit) after us. Demanding Calls. Emails. Letters. Finally reached a settlement after many months, but a big headache. Lesson learned.

I recently did a 8 day rental with this company and can't recommend them enough! The process was so…read moresmooth thanks to Hayden and JJ, I'll definitely rent from them again when I'm in the area. Huge bonus -- They offered a ride from the airport and returned me to my hotel after I dropped the van off!

Replace Trailer marker light on van trailer. Staff was fast and friendly. I would definitely…read moreremember them if I should need service the next time I'm in the Spokane area.

I've stored my SUV at Total Trucking in Spokane for 7 years now! This long duration wasn't my…read moreoriginal intention, but I can only use the car intermittently. So I'm extremely grateful it can be parked safely at Total Trucking. And I can phone the staff if I have any concerns. Also, recently the Total Truck Shop helped me immeasurably with some mechanical difficulties when I started up the car after it sat too long. Tim (and Alex and Max) really went out of their way, despite being very busy. Tim helped me hugely and was very kind. There's a lot going on at Total Trucking, but they're GOOD FOLKS. Thanks again, Tim.

I called this company on a Monday, requested a quote and set up an appointment with them. I…read moreexplained that we needed a professional 48" range stove and a fridge moved up a flight of stairs. I assumed that this was a professional company but when they arrived they had no equipment or tools to help them with the heavy load. Only two guys showed up and they said that they didn't know this was a commercial stove... They said they would call back and possibly bring another person to complete the job. I had to call them again as I didn't hear from them, brand new appliances ($8k) waiting in the elements to be moved. He then proceeded to say, "if you can get someone else to do the job that might be best". I don't recommend this company.

Moving is awful. AW-FUL. There are things that are slightly more pleasant than moving, like root…read morecanal (good drugs, sympathy factor) and jury duty (at least you're indoors and they buy lunch). There are few things that are worse. I had a giant china cabinet/buffet shipped from the Bay Area. It weighs 362 pounds and is more than seven feet wide. It is solid wood. It is cumbersome and heavy and slightly fragile. This piece of furniture will be around for another century after the rest of us are gone. When it arrived, three days early, at the freight company, I had zero time to arrange for someone to move it. It takes at least three strong, able-bodied victims - uh, people to move this thing. I can't ask anyone I know and want to speak to again to help out. I have to hire people. Cary was the ONLY mover I called who was ready to go in less than 24 hours. Everyone else wanted me to wait a week for a "tentative" appointment, while I paid storage fees at the freight company. He quoted me a fair price - I pay what people are worth, and it was still less than what it cost me to move this piece the first time, and tiny SF apartments with long, narrow stairways were involved in the 1990s. Cary even laughed at my jokes. He and his guys were on-time, careful, and considerate. They moved the giant cabinet into a narrow hall and doorway and even told me what a gorgeous piece it is. I probably should have bought a round, but it was 10:30am and they probably still had to work.