I may change to great, but, will have to see how the service turns out!!!…read more Most of us hate buying a new car, because of the cares sales people BS. After doing my research on prices, I had a good experience with (Dan Wolf) Naperville Toyota. I also love the proactive approach to their service team. I'm having to me customizations done to my new Tacoma and they have been amazing in their responsiveness. Great job team!!!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

After being "in the hunt" and navigating disappointing experiences with at least seven different…read moredealerships--including two other major BMW locations--I can confidently say that Bill Jacobs BMW is in a league of its own. I worked with Preston, along with sales managers Shaun and Gigi, and the entire team truly went above and beyond my expectations. Where other dealers were frustrating or opaque, this team was clear, transparent, and incredibly efficient. What stood out: Professionalism & Care: From the first negotiation to the final signature, I felt like a priority--not just another transaction. Patience: They took the time to walk through every detail of my deal without the typical high-pressure tactics. Seamless Process: The transition from negotiation to financing to vehicle setup was smooth and handled with impressive precision. Buying a car can be an exhausting process, but this team genuinely restored my faith in the experience. If you're tired of the runaround at other dealerships, save yourself the headache and ask for Preston and the management team here. They are true professionals who actually care about their clients. And yes--the new BMW M340i is absolutely fantastic. Thank you again to the whole team.

Russ and Rob were fantastic. They both worked hard to get me a deal I was happy with. I appreciated…read moreeverything. Russ always makes an effort to go the extra mile for you.

i had a great experience at chevrolet of Naperville. been…read moregoing there for years to the service department with my prevues vehicle.

My initial visit was to the service department for an oil change and tire rotation of a 2021…read moreColorado pickup. Scheduling was simple and the experience was positive. Alex was the advisor, and everything was completed promptly and pricing was reasonable.

We have been customers of Mercedes Benz of Naperville for several years, including service. We…read morehave always been treated with efficiency, courtesy and professionalism. On April 21, 2026 we assisted by Mr. Matthew Nguyen, who explained the features of our CLE 300. My wife and I are the opposite of "tech savvy." Matthew took the time to identify and explain the safety and driver enhancements of our CLE 300. We have much greater confidence that we will enjoy our Mercedes in greater safety. Matthew's skill, patience and friendliness made this a thouroughly rewarding experience. John & Mary G

I wish I could give no stars. Horrible customer service. My brand new car was given to me with…read moreengine light on and I was told to drive it a couple hundred miles and it'll go away. Lo and behold it didn't. It needed a part. It was in service the same week I purchased it. When I got my car back... 2 weeks later the engine light was back on. The air doesn't work. The car play works when it wants. Same for radio. It rolls backwards at the light once I take my foot off of break. Josh did absolutely nothing to alleviate the issue. The same issues still persist and every time I pick it up from service the engine light is cleared but like I said the same issues persist. This is clearly a lemon. The engine is horrible. The car struggles to accelerate. It stutters. I can go on and on. My screen glitches and blinks on and off. My mom also just bought a Mercedes and it's needed service about 5 times. Same for my friend. We all agree we will never lease again with Mercedes. I have the GLE 350 for reference. 0/10. Oh and my sales person Anna Maria was nice before getting the sale but after getting the sale acted like I was a burden and like my complaint is not valid. Yes, she acknowledged my concerns but had a very hands off approach. It took weeks to even get responses from upper management. I'm going to report this to BBB and to whoever else I need to. I won't accept this. Not for 1600 dollars a month.

Thanks to Casey and to Jack for their excellent help in the purchase of my 2025 CRV exl!read more

I recently brought my 2024 Honda Accord to Valley Honda in Aurora for a recall service, and I…read morecouldn't be happier with how everything was handled. From the start, Kristina Pszotka, the Assistant Service Manager, made the process easy and stress-free. She clearly explained what the recall involved, how long it would take, and kept me updated during the service. Kristina was professional, friendly, and very straightforward -- no runaround or upselling, just honest communication and great customer care. The repairs were completed on time, and my vehicle was returned in perfect condition. I've dealt with many service departments over the years, and Valley Honda stands out. If you need service on a Honda, ask for Kristina. She will take care of you and make sure the job gets done right.

I took my 2019 XT-4, with about 57,500 miles on it, in for service and also to address a concern I…read morehad. I was hearing and feeling a very minor "clunk" in the drivetrain when I took my foot off the accelerator to slow down. I had the oil changed and 4-wheel drive service. The service writer was fantastic, clearly understood my concern and was clear they would check into it. The mechanic/technician performed the services I requested and diagnosed the issue with the drivetrain, which was extremely minor. They included correcting the issue in the charge for the 4-wheel drive service. I was very happy with the service I received and plan to continue bringing my vehicle there. I recommend Cadillac of Naperville service department.

Purchased a 2020 Cadillac XT6 in April 2021. I was told it was a courtesy car for the dealership…read more We were hesitant to buy a car with 5,000+ miles on it. We were given a certified pre-owned warranty with 3/11/26 expiration date. In Feb 2026, my check engine light came on. A different dealership made a $1,700 repair that I paid for. They also stated that I have a radiator leak and that it needs to be replaced at a cost of $2,059. Came across the warranty and presented it to the current dealership. The "system" says the warranty expired 6/2025. I have been getting the runaround from the dealerships and no resolution from Cadillac. There has been no offer to reimburse the $1,700 on the original repair, and they expect me to pay $200+ toward their marked-up service cost replacement of the radiator. Both of these repairs would be 100% covered under the warranty that is supposedly invalid. Cadillac of Naperville enticed me to buy the Cadillac courtesy car by giving me the warranty. Whether this was an honest or nefarious mistake does not matter. The repairs should be covered by GM or the Naperville dealership.

Amazing amazing amazing! I got my 16 year old son an Audi Q3 from here and the negotiation- service…read moreand experience was flawless! You must get your car from here!

I love this dealership, they are very friendly, and knowledgeable about the vehicles they sale.read more

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

I highly don't recommend this location 4000 Ogden. I worked with someone great but this location…read moreprovided the worse service ever. I put a down payment on a vehicle to hold it a week before I picked it up. When I picked it up and got it home the car already had issues so I had to take it back. A random lady from the place called me to tell me the car was ready to be picked it but she couldn't even explain to me what was wrong with the car told me that's not her department. They gave me a loner car on full tank and i gave them my car on half i returned they car back full tank and they returned my car back on E don't know how that was fair and the lady again told me that's not her department i hate the experience i went through with this enterprise.

Purchased through the Costco auto buying program. Sales process was accommodating, smooth, and…read moreefficient. Helped me make the buying decision with the most benefit, and they offered me a fair trade-in value. Could not be more pleased with the sales team and the entire process!

I am so very thankful that good guys in car service centers exist. Although everyone at Infiniti's…read moreService Center is amazing, I have to highlight my two service advisors - Craig and Jon! Any time I bring my car in for service, they're both super patient, accommodating, understanding, thorough, honest, and they ALWAYS make sure I leave with a courtesy car in case I can't wait or need to leave my car there for a few days. They're also personable and down to Earth individuals, which makes the experience all the more great. They get my car right! The service team is a true asset to Infiniti!

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

I rate the Service Department for repairs from poor to awful. The repairs completed for over…read more$1,000 did not correct the porblem and the actual problem was finally made for $500. Also the transmission fluid was over filled and had to be drained to the proper level. The Service department should have mentioned the rusted-out front subframe (chassis/cradle) as a critical safety issue. The subframe, which supports the engine and front suspension, can fail, leading to loss of steering control. Immediate replacement is recommended.