I bought a pool table from an online retailer, Baltic Billiards, who used this vendor for installation once it was delivered. I purchased a hybrid table that came with multiple table-tops (ping pong, billiards, dining), as well as matching benches.
Every time someone from this installer came by, they kept insisting the job was done, when it wasn't and were in a big rush to get to their next appointment. The first time they assembled only the table (not the table-tops, benches, etc.) and the felt wasn't glued down in the pockets at all. They said they were only commissioned to do the table and not the other pieces.
I asked the pool table vendor if this was the case and he had them come back, but then again they built the benches, but not the table tops. Their excuse for not building the table-tops? They didn't know where the pieces went. It was pretty obvious where they went and I started babysitting him asking him to screw the pieces together.
To this day, the felt keeps pulling up in one of the pockets they didn't glue down well and the catch bin is contorted. I got the overwhelming impression that employees were over-booked, leading to a lot of pressure to complete projects in an unreasonably short amount of time, which led to really shoddy workmanship. read more