I wish I can talk to Fadi the owner for once to explain why he lost a 2-3 times a week regular customer (family of 3), this place is falling apart and I would blame it on the management of the place (can't call it a restaurant). The inconsistency of the food quality and taste is unbelievable (that means the chefs don't even follow a recipe, hummus was fantastic today tomorrow it might taste like crap the day after it might be a little bit better, it's a gamble, now we go there hoping it's a good day, depends on how lucky you are!
We came during Ramadan and before sunset, the white bread that is supposed to be fresh and fluffy and hot out of the oven was flat like s piece of wood, my wife told the baker that there is something wrong with the bread his answer was "no this is how we always make it", 1 minute later an old lady came to the same baker (I can't call him a chef) and mentioned the same thing to him, he gave her the same answer, I looked at the lady and told her according to him we are all wrong and this is how they always do it, he didn't like my comment of course and gave me "the look", that's when I got really pissed and asked for the head chef, I wish I can remember his name, he's the chef who's always behind the buffet and speaks Arabic, in my opinion he's the only reason why this place is still up and running, I told him what happened and he apologized a million times and told me obviously that he forgot to mix the dough with baking soda or something like that, he told us he will personally prepare the bread and bring it to us and he did.
I ordered shish tawook (chicken kabob) it comes with garlic mayonnaise or sauce on the side; it tasted like crap, I think the garlic sauce not the chicken was rotten, it was horrible, I told the head chef about it (he couldn't taste it as he was fasting) but thanked me for passing the comment again and I packed our stuff and left the place, I vowed that I will never come back.
2 weeks later which is today my wife asked me to give it another shot, so we agreed to do that, just a list of things that we encountered:
1- they ask about what you want but they never listen, would you like some paprika and olive oil on the hummos? No just olive oil! Ok sir (she puts paprika and olive oil), it's not like it's only happening to me, my wife was ahead of me on the line and the same thing happened to her plate.
2- I asked for the cuscus and chicken, if I was in Fadi's shoes I would go there right now and look at it, where the hell is the cuscus? That's chicken and sautéed veggies, cuscus almost doesn't exist.
3- glasses for the drinks, not only stained but the smell as well! Yuk!
4- Pepsi was flat (and the manager who is called Mohammad was actually laying his butt in front of it and checking his phone, turned out that he was waiting for an Indian customer to sign a deal or something, but seriously lead by example, don't think any of the managers deserve a dime from Fadi! I wanted to tell him about the Pepsi but he was too busy and I honestly didn't want to bother!
5- I think the place can shut down if I made an official complaint, again go right now to the restaurant and check out the baby high chairs!!!!!! Yuk! I'm so glad we had a cover for the high chair with us, but seriously yuk! They are filled with oil and grease and bread crumbs and other stuff, it's too obvious that no one cared to clean it! That's disgusting!
6- leaving the restaurant there was a table blocking the exit way and messed up the traffic flow of the place, we had to exit from the same line where people were standing waiting for their meals, again it's s management issue, no one seems to care!
I will be more than happy to talk to Fadi and elaborate much more, until then, I will never go there again, not worth what u pay for 100% read more