We take all our vehicles here. They're polite, professional, reasonably priced, and they don't even speak of work you don't need. Everything you want in a mechanic. The short: The reason these gentlemen get the best rating ever and will forever have my business? Because just this last month, they saved us over $4,000. Yes, FOUR THOUSAND DOLLARS. How? Because they were honest and they went above and beyond any other mechanic. The specifics: The transmission on our 2010 Nissan Altima went out. Five year old vehicle and our transmission died. Big headache in and of itself. The gentlemen quoted us out at give or take $3,300 for everything said and done with genuine Nissan parts. But here's the kicker. When they went to order the transmission, they found out that there was an extended warranty specifically for the transmission and the parts and labor would be covered. All we had to do is take it to a Nissan dealership to get it diagnosed (that the transmission was indeed dead) and Nissan would take care of the rest. So Factory Specific told us. We cried tears of joy and immediately took it into Fairfield Nissan. Unfortunately, Fairfield Nissan does NOT employ honest or trustworthy individuals and attempted to charge us for the diagnostic ($100+) and a fix that they said was separate from the transmission and it would cost us ($350+). I immediately called the gentlemen at Factory Specific, explained the situation, and within the hour they had arranged to take our vehicle (like actually drive it personally for us) into another Nissan dealership that they knew and trusted and have it fixed UNDER WARRANTY. Of course, after they had done this, Fairfield Nissan attempted to call and cover their "mistake" but I didn't need to care because Factory Specific had us covered. In the end, we cannot say enough about how amazing this company is to their customers. They are constantly going above and beyond, and I cannot recommend these gentlemen enough. read more

Originally gave them a 5 star. Been going to them for about a year now. Got my car services for something and got a good price. Then the same problem happened again. This time my cost was three times as much. How is that possible? Probably won't go here again. Will have to look else where. I was happy with them at first, but now I'm not so sure. Can't believe they would charge me three times as much to fix the same thing. read more

These guys are terrific. Factory Specific charged only $50 to do what seemed like a very thorough inspection of a used Honda I was considering buying, including a test drive. That is in comparison to the local Honda Dealer's price of $200 for the same service. And they were so nice! Moved another car off the rack so we wouldn't have to wait so long. Checked with a friend at the Honda dealership regarding a recall issue. I almost never write reviews, but I was inspired to do it this time. read more

I have a Lexus and a Infiniti that are both high maintenance but did not want to spend insane amounts of money the dealerships charge. So I did my research on yelp and found Factory Specific! That was almost two years ago and I am so thankful that I chose to trust everyone's reviews on this website. They are trustworthy and professional with decent prices on maintenance and repairs. I don't take my cars anywhere else. I have full confidence you will have the same experience! read more

Brought my 2005 Sienna in for brake work. Andy took the time to explain the condition of the front and rear brake after he inspected them. In addition he also advised me other items needing attentions and I took his recommendation to replace broken shocks. Am pleased with both the work done. Andy also went the extra mile to inspected and corrected a problem with the engine. Now my van run smooth. Thank you Andy! read more

I've taken my cars here twice and was not disappointed. Andy, one of the team mechanics, helped me both times and got my cars diagnosed on point. He is very knowledgeable and explains the issues very clearly. Real honest professionals! The prices are really very reasonable and the work is excellent! If you have an extended warranty, they know how yo handle it and make things really easy on you! read more

Just got my Honda Odyssey back from them and I am extremely happy with the service I received. Khoi took care of my van and thoroughly pointed out issues that he found, gave me reasonable options and pricing for services that I could work with. And it was done in a timely manner. Thanks again. read more

As a female with no knowledge about cars beyond driving & putting in gas, it's great to know there are people who are not going scam you with this service or that service. The guys at Honda Specific are thorough, helpful and honest about what needs to gets done and what can wait. It's run by two main guys, so you may need to wait or making an appointment is always helpful. However, they give you their attention and great customer service. read more

I own 3 vehicles and my daughter owns 1 vehicle. We both take our vehicles here for everything. They are great mechanics and honest. I had been using a mechanic in Vacaville prior to coming here who was not doing what he was charging me for on my vehicles. I am very thankful my friend told me about Factory Specific! They make me feel safe on the road after a repair,so I don't worry if it's done right, or worry about being stranded on the side of the road! If they ever went out of business, I'd be in big trouble trying to find mechanics to meet my needs. Love you guys! read more

Great place. Fair prices and great service. they never try and oversell. Never had a bad experience here. they are very honest. highly recommend. read more

I brought in my 2001 civic with a cracked head gasket about 6 months ago, they were friendly, efficient and the price was very reasonable. They had my car back to me in a little over a day, and my car has been running so great every since. I writing this now after I had a chance to let the car break in and making another appointment to have the suspension looked at, after 340,000 miles its about time. Thanks guys for keeping me on the road hopefully for another 300,000+ miles. read more

As a retired mechanic, and service manager, this place is the greatest. From the time you walk in until you pick up your car, friendly, truth worthy, and does a great job. Thanks read more

These guys are great! A buddy recommended them to me and I am very happy he did. They are professional, friendly and their prices are very fair. Andy did a great job on an alternator replacement for our Odyssey and also fixed a few other things that we needed to have done - all within half a day. We will be going back for sure! read more

After failing the Functional Section of my smog check due to incorrect timing, i took my car in to get the timing adjusted and since i am a returning customer, Khoi properly reset my timing back to specs at no cost. I wouldnt take my car anywhere else. These guys are truly the best. read more

Did the work on my 98 Lexus very quickly, explained what was repaired and did it at all very fair price. Gave honest advice relating to other service to prolong the life of my car. Will pass them onto other import owners! Feel good to know there is someone local that I can trust for good work! read more

Found Factory Specific on Yelp. Best rating on Yelp and I agree. Took my Acura TL for some maintenance (belt replacements). Khoi called and told me I had a couple leaks (oil and power steering, which I knew of). He suggested for the oil leak to get taken cared of to save on labor. I really appreciate this because if he did not call me to let me know where the leak is, I would have spent a lot more money than was necessary. When I went to pick up my car, Andy was nice enough to explain why it was more cost effective and efficient to get the oil leak fixed. He walked me through some diagrams. He was very helpful. I would definitely take all my cars back to this place. I would recommend Factory Specific anytime. Thanks guys!! read more

Only recently found this Honda shop and I am thrilled! Khoi goes above and beyond to satisfy, is friendly, explains things in an understandable manner, and is flexible with my scheduling needs. I have positively no worries about having my Hondas worked on by a Master technician like this. This is the kind of shop I can send my wife to without worrying she'll be taken advantage of. And with his certifications, the cars get total care - not just the drivetrain, but every aspect of the entire car. read more

I am so glad I discovered Honda Specific. Khoi is a Master Technician who is not only very nice but extremely competent. I feel that I can trust him and that Honda Specific will help my CRV last many more years. read more

Excellent service and prices! Found this place on yelp and the 5 stars are well deserved. I will now make this place my first go-to for any automobile work, even though I live out of the area. Highly recommend. read more

If you're looking for a great auto repair shop that won't charge you outrageous prices you've got to check out Factory Specific. These guys are great and easy to talk to. I have a Lexus GS400 that had a problem that I'd been trying to get fixed for over 3 weeks. I was just wasting time and $$. Andy was the mechanic working on my car. He was knowledgeable and professional. I could see he spent considerable time researching and troubleshooting the problem. He took the time to explain the possible causes and solutions. I only had to bring my car there twice. The first time for the troubleshooting and the second time for the repair. My car is fixed and running great. Excellent work at very reasonable prices! read more

I was referred here by a friend, they are the best, honest, helpful and very kind. I trust them 100% and I am very happy that I found them.

Once again, the mechanics at Factory Specific have exceeded my expectations. Koi, Andy and Gene are the best in the business. As long as they have a shop and I live within 50 miles they will get my business. Not only did they replace my radiator for about 30% less than anyone else, they managed to get it out ahead of schedule to meet my tight deadline. If you own a foreign car you owe it to yourself to try them. They work on my Toyota's (2), Honda (1) and Nissan (1). They explain everything, they check out everything and they do what they say they'll do. Can recommend them enough. read more

I came to FactorySpecific about a year and a half ago for an oil change after having all my service done by Honda in San Bruno. At the time, my SRS light was on and Khoi told me to take it to a dealership to have the driver side belt buckle replaced since it was a safety issue. When I finally took my CR-V to a dealership to have the SRS light fixed, they said it was my belt buckle, just as Khoi said. The dealership replaced it, but it didn't fix the problem. The dealership said I needed to replace the SRS sensors and control unit. So I took it back to FactorySpecific to have them look at it. Turns out the technician at the dealership installed my belt buckle improperly and were trying to get me to pay more money to replace something that wasn't even in need of repair!! Andy ended up re-installing my belt buckle and fixing the problem. I'm thankful for Khoi and Andy at FactorySpecific and for the staff's honesty. And their prices for repairs/service is nice on the budget. It's hard to find a shop that is honest, efficient, and budget friendly... But FactorySpecific has it all! read more

I have taken 2 of my cars ( 2004 Honda, 2004 Toyota) to Factory Specific for repairs for several years. It is a smaller shop but all the people are knowledgeable, trustworthy, and respectful. The repair quotes are reasonable; much lower than the dealers.For example-I was able to save $654-as Toyota wanted $700 for the same repair. (true story) If the cost actually comes in lower than the estimate, they often will not charge you as much ( and save you money). They also may show you the part that was replaced and explain why! I bring my Honda Civic (also with over 200,000 miles) and they take good care of it too, and warn me of potential problems. They get a lot of business-if you can, call and plan ahead for 2-3 weeks. If you need a timing belt and water pump change, this is the place.They repair many cars...if you call and ask them they are straight up and can tell you if the work on your car can be done there, or refer you. They will try to do right by you. 5 stars. read more

Yesterday was the first time I took my car to Factory Specific. I took it there solely based on yelp reviews. The reviews were right!!! I got my ac pannel replaced, they installed a new battery (that I bought elsewhere) and they checked my check engine light. I made an appointment and was out of there in 1 hour. Not sure if they always require you to make an appointment but if they do I love it. I don't have to leave my car overnight and rely on someone to pick me up and take me back because I know when they will be working on my car and how long it will take and I can wait there for my car to be done. They are also very reasonable with their fees. They don't up charge you on work which is why I left my previous mechanic place (CME in Vacaville). They were honest with the time they took to fix something and charged accordingly not just went by their "pricing book" which is not accurate. I will be coming back to this place from now on. read more