Cancel

    Open app

    Search

    Factory New Spas

    3.7 (6 reviews)
    Closed 10:00 am - 4:00 pm

    Factory New Spas Photos

    You might also consider

    Recommended Reviews - Factory New Spas

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    7 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Factory New Spas

    Verify this business for free

    People searched for Hot Tub & Pool 204 times last month within 15 miles of this business.

    Verify this business

    Oasis Pools and Outdoors

    Oasis Pools and Outdoors

    3.7
    (12 reviews)
    1.2 mi

    Great group to work with! Gave me exactly what I asked for and didn't try to upsell me. Highly…read morerecommend for a great group to work with and product. Looking forward to some good weather!!

    Before I begin this review, I am including my contact information below because I fully expect Greg…read moreor Cameron to respond with excuses or attempt to dispute my experience. I welcome anyone considering Oasis Pools to contact me directly with questions. Phone: 317-340-1067 Email: jwj926@gmail.com If you scroll through Oasis Pools' reviews, you'll see that I left them a glowing 5-star review last year. I did that because I genuinely believed they would stand behind their workmanship and take care of any issues that arose. Unfortunately, that has not been my experience. The biggest issue is the finish of my pool and spa. As you can see from the 11 photos I have included, this is the condition Oasis Pools considers acceptable. The pool, spa, and sun shelf are covered with streaking and discoloration that resembles tiger stripes throughout the finish. It looks terrible, and nearly every guest who comes to my home asks what happened to my pool. What has made this situation even more frustrating is the lack of communication. Getting a response from Greg or Cameron often required multiple phone calls, text messages, and follow-up attempts. There were times when weeks would go by before I received any meaningful response. As a customer who spent well into six figures on a pool project, I should not have to repeatedly chase a company just to discuss unresolved issues. After months of complaints and follow-up calls, Oasis finally sent someone out to address the finish. The solution was an acid wash, which not only failed to fix the problem but actually made the appearance worse. I had to drain my entire pool, spend hundreds of dollars refilling it, and take time out of my schedule, only to end up with a worse result than before. The photos clearly show the outcome of their "repair." When I continued to push for a resolution, I was ultimately told there was nothing they could do. The finish is not the only issue I've experienced. Over the course of this project: * Pavers sank around the deck four separate times, requiring large sections of the deck to be pulled up and redone. * The wrong eyeballs were installed in the spa not once, but twice. * A plumbing leak in the spa required the majority of the pavers to be removed again for repairs. To their credit, those issues were eventually corrected. However, the pool finish remains the most visible and significant problem, and it is the one issue they seem unwilling to stand behind. I followed all startup and maintenance instructions exactly as directed. I brushed the pool, maintained the water chemistry, and allowed Oasis to try their recommended treatments. They added chemicals that were supposed to remove the calcium buildup, which had no effect. They then sent out a technician whose repair attempt made the finish look even worse. After all of that, I was simply told there was nothing more they could do. What makes this even more disappointing is that I referred multiple customers to Oasis Pools. I allowed prospective buyers to visit my home, view the project, and ask questions. To my knowledge, I helped generate at least 4-5 additional pool projects in my neighborhood alone. Yet when I needed support for a legitimate issue, I was met with poor communication, repeated delays, and ultimately no meaningful resolution. At this point, I am giving Oasis Pools one final opportunity to make this right. My goal is not to attack the company--I simply want the pool I paid for and was promised. However, if they continue to ignore these concerns and refuse to stand behind their workmanship, I will begin sharing my experience with local consumer advocacy groups and media outlets so that other homeowners can make informed decisions. If you are considering Oasis Pools and would like to see additional photos, hear the full story, or ask questions about my experience, please feel free to call, text, or email me directly. I would hate to see another homeowner spend over $100,000 expecting a premium product and end up with the same result.

    Photos
    Oasis Pools and Outdoors
    Oasis Pools and Outdoors
    Oasis pool with light package

    See all

    Oasis pool with light package
    Pelican Pools

    Pelican Pools

    5.0
    (6 reviews)
    24.3 mi

    The folks at Pelican Pools are simply amazing. We decided we might actually not miss the pitting,…read morestaining and water balancing issues associated with a marcite pool and went with fiberglass this time. We have a small lot on the Palm Coast canals. Dillion helped us identify the best pool we could shoehorn into our lot. Their supplier, San Juan Pools, has a huge selection to choose from. We made a few changes along the way and received revised quotes quickly. They made several recommendations when were unfamiliar with a feature. The did not try to upsell anything. We were 100% in the driver's seat. The screen company they work with side by side, A Certified Screen Service was amazing as well. Between them the project came together into a stunning masterpiece. I rarely had to call Matt, the operations supervisor, because he usually called me first. He made sure even the smallest concerns were addressed in short order. You can save all the time and headaches shopping around...just go with these folks. I assure you, you will be 100% satisfied. I highly recommend Pelican Pools!

    My husband and I had gotten multiple estimates for an in-ground pool. We decided to go with Pelican…read morePools because they were straight forward and Dylan went above and beyond to show us the pool we wanted in-person. Throughout the entire process both Dylan and Matt were easily accessible. They were able to start early and the entire time from dig to screen was about 30 days. We were impressed with the quality of their work and the regular updates. Thank you Pelican Pools for making our backyard dreams a reality! We highly recommend! The McWherter Family of Palm Coast, Florida

    Photos
    Pelican Pools
    Pelican Pools
    Pelican Pools

    See all

    Agua Pools

    Agua Pools

    2.0
    (12 reviews)
    47.6 mi

    Horrible customer service. the initial salesman was great but construction was horribl…read more communication is almost nonexisten. it would take multiple days for a simple response from the construction team. our travatin is a miss match of what ever they had laying around that day. some of it is white, gray or brown. it looks so bad. there are big gaps in the grout, chips and cracks that they are refusing to fix. their crew ripped some screen on my enclosure that they promised to fix and still haven't fix it yet. I would not recommend this company to anyone EVER. I left a review like this one. they called me and told me to take it down. I advised I would take it down when they fixed the issues. he said he would come out to look. he wanted to come out in the middle of a rain storm. I said no and I have never heard from them again. what kind of customer service is this when someone pays over $100,000 for a pool? RUN

    Agua Pools Saint Johns Florida is exceptional in every way & built a perfect beautiful pool for us…read morein Saint Augustine FL. Look no further - they are dependable and it was great to know our deposits were safe during the process because they are simply trustworthy and Agua Pools has many satisfied customers in the few people we know. One of my neighbors built a pool and they were so happy with it another of my neighbors then used Agua Pools based on their glowing recommendation. The second neighbor who used Agua Pools highly recommended Agua Pools to us and told us they also had two additional friends who had used Aqua Pools & all were extremely happy with them as well. They may more cost more money than others, but they are so worth it for the value and flawless quality. At every level the sub contractors were friendly and respectful of our property. The process is not easy to build any pool, but it was so reassuring knowing they can very much be trusted and that Agua Pools has talented, knowledgeable & great personality workers at every level. The pool is stunning and we absolutely highly recommend Aqua Pools!

    Photos
    It was a privilege to build this pool and spa for an Ocala family to enjoy.
    It was a privilege to build this pool and spa for an Ocala family to enjoy.
    Agua Pools
    Beautiful completed Agua Pool with "Norwegian River"  Travertine & "brilliant blue" for pool surface

    See all

    Beautiful completed Agua Pool with "Norwegian River" Travertine & "brilliant blue" for pool surface

    Factory New Spas - hottubandpool - Updated June 2026

    Loading...
    Loading...
    Loading...