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    Majestic Pools

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

    Services - Majestic Pools

    Pool installation

    Pool remodeling

    Majestic Pools Photos

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    7 years ago

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    11 years ago

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    Hot Spring Spa By Spas Etc - Hot Spring by Spas Etc Hot Tub by client

    Hot Spring Spa By Spas Etc

    (17 reviews)

    Westside

    Spas Etc delivered and installed our Relay hot tub four years ago with no issues. The owner,…read moreAnthony Williams, was on-site. His team was confident and even proud of the unique install. They told us clearly it could be taken out the same way and that they offered that service if we ever needed it moved. No warnings. No limitations. No mention of special equipment being required in the future. Four years later, we sold the hot tub to buyers who chose Spas Etc because of our original recommendation. Both households rearranged our entire day around the pickup and delivery. We removed fencing that normally contains multiple dogs, made arrangements for their care, drained and prepped the tub, and kept the yard open the whole day. The buyers took the full day off, removed their railing per Spas Etc's own request, and prepared their delivery site as instructed. Spas Etc scheduled us for November 23rd from 1-4 PM. They arrived at 4:30 PM with neither the manpower nor the equipment they used originally--including the ATV they proudly showed off on social media from the first install (see photos). The lead said he remembered the job but wasn't equipped to perform it. No service was provided. The result? Two families lost an entire day. Two households rearranged logistics, schedules, fencing, and pet care for a service Spas Etc should never have scheduled. When we called the office afterward, they refused to provide the owner's number--only an email, which went unanswered. Later that night, the owner finally called and immediately contradicted the original installation, starting the conversation of with a "don't you remember we almost lost that thing into the lake," which simply wasn't true. (Ahem, gaslighting the customer) When that didn't stick, he shifted to "that was four years ago," and then incorrectly blamed the buyer for "refusing a walk-through,". We actually encouraged one to the office staff. He also doubled down by saying "I sell over 700 hundred of these a year, I don't remember yours". Nothing stuck because it's just wrong. The simple truth: This job should never have been scheduled if Spas Etc was not prepared, able, or willing to perform it. Instead, two customers were inconvenienced, and two homes disrupted days before Thanksgiving. This review isn't written out of spite--just accountability. Good business requires honesty, preparation, and follow-through. Those standards weren't met. I do recommend Hot Tub Movers and you can read that review in their section.

    Review update: Hotsprings reached out to me the next day…read moreand invited me into the showroom for hands on instructions. This helped me a great deal. Chris told me I could call any time for questions and step-by-step help when needed. So glad because I had to call him twice about the spa chemicals and would to use. Thank you Chris for all your help and friendliness! Original Post: We purchased the Vanguard spa back in March 2023. We had it installed in September 2023. The purchase experience was good. Sales people were good and help answer our questions. My wife and I has always wanted a spa for many years and just could never afford it. We decided now was the time. My biggest fear about purchasing a spa was how to maintain it. The sales guy said "we can help and train". During the install the guys were very friendly. As he was telling me what he was doing I was taking notes. Since the install haven't heard peep from anyone from HotSprings regarding how we like our new spa and if we had any questions. Frustrated.... I had to watch a lot of YouTube videos on maintenance and adding chemicals. I had to take a water sample up to the pool store and they showed me what to add and how to add it. Purchased chemicals they requested and got the spa back to awesome. I feel when you spend the amount of money we did on this spa it should come with some follow up. I have called the HotSprings store in the past during business hours listed on the website and no one picks up or returned my call. I'm glad I have the pool store close by for advice and chemicals. After buyers remorse since the install of the spa and now getting a little more comfortable with it my wife and I are glad we purchased it. I use it every night to help with back pain and now sleep very well. The nights I don't use it I can tell. The HotSpring Spa is the best on the market but the service after the sales needs improved.

    Vita Spa of Jacksonville FL - Spa morning

    Vita Spa of Jacksonville FL

    (10 reviews)

    Westside

    Our experience with Wes, at Vita Spa in Orange Park, was TOP NOTCH. If I could, I would rate him a…read more10. Our delivery date was changed several times due to our deck construction and he was flexible enough to accommodate each change. When the deck was finished we finally had it delivered. Upon uncovering the hot tub there were a couple defects in the fiberglass. One call to Wes, a video was sent, and it was approved to have a replacement delivered. The replacement happened 2 days later. WOW! The two men (can't remember their names) who came to pick up and deliver had an ingenious way to remove and put the replacement in its place. The deck is 4 feet off the ground so it had to be lifted. No scratches or dents, it went perfectly and our hot tub is perfect. Thank you Wes!

    Just wanted to share my awesome experience with Vita Spa and give a special shoutout to the…read morefantastic trio - Adam, Wes, and Flora! First off, the pricing compared to value was on point, making it a no-brainer. The whole delivery and setup gig? Easy day. Additionally, Adam doesn't just focus on the sale, but also the relationship and service after the sale. Anything I need they're always happy to assist to include chemical use and tips on the operation and setup. Props to them for making the whole spa-buying thing way more enjoyable than I expected! Big thanks to the Vita Spa crew for the great service. We've been using daily for the last three weeks and love it. If you're on the fence about where to get your spa, these folks know how to do it right! Family owned and operated, highly recommend!

    Golden Eagle Pools - Algae

    Golden Eagle Pools

    (10 reviews)

    Let me just say that dealing with James at Golden Eagle pools has totally changed my opinion of…read moredealing with pool companies and will now be my go-to for any future pool services I may need. James returned my call promptly for starters and was highly professional throughout the entire process. He was on time for the appointments that were set and followed up on matters he said he would. He provided expertise and explanations for all his recommendations and not a pushy sales pitch. He did not put others contractors down but was confident in his companies abilities. And if you've seen any pictures of the work Golden Eagle pools has done, you know why. And to boot, he did not charge me 1 cent as we decided the repairs could wait until the pool needed resurfacing in the distant future. If you are looking for a pool company with integrity to either build your dream pool or help you maintain it, give James a call. Many Thanks James!

    We paid this company over $1,000 for services never received. I called for 4 days straight begging…read morefor a technician to come out to provide the service that we pay on autopay. When the technician finally did show up, he refused to service the pool and left. I left a honest, negative review about my experience on Google and Josh Fletcher has been calling, texting, threatening me, leaving negative fake reviews on my husbands inactive business page. The harassment is extreme from an established business. I will not remove my review because everyone needs to know who they are potentially dealing with. Do not hire this company.

    Majestic Pools - poolservice - Updated May 2026

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