Beware if you use this company . My daughter got a pool from them which I paid for and they are…read moredishonest and did a terrible job . They put in the wrong pool which was much smaller than the one she ordered and what was advertised . We have paid over 100k and have a pool worth about 30k as it is a fiberglass pool that was not installed properly . They advertised a much larger pool and then switched and gave her a much smaller pool . They said the pool would be done by summer and it took them well over a year to get it done. They ruined my daughter's yard and it even flooded into her neighbors yard . They never completed the pool but just kept asking for more money . Being a business owner for several years myself, I am appalled at the dishonesty of this company and lack of common courtesy . I don't know how they stay in business.

Service tech Scott Badket cleared a pool line clog of mulch and debris no one else could clear!…read moreGreat service highly recommend.

Free water testing, great service and Very knowledgeable. They have answered alk of my pool…read morequestions.

Friendly pool store that always exceeds expectations. I would highly recommend them to any of my…read morefriends and family.

Sparkle Pools is an awesome company and they give you a fair price and great advice I keep my pool…read moreclean year round because it looks so good! James is our pool guy and there is never a problem Thanks... JohnC

From the owner: Specializing in: - Swimming Pool Equipment & Supplies…read more- Swimming Pool Dealers - Swimming Pool Repair & Service

Spas Etc delivered and installed our Relay hot tub four years ago with no issues. The owner,…read moreAnthony Williams, was on-site. His team was confident and even proud of the unique install. They told us clearly it could be taken out the same way and that they offered that service if we ever needed it moved. No warnings. No limitations. No mention of special equipment being required in the future. Four years later, we sold the hot tub to buyers who chose Spas Etc because of our original recommendation. Both households rearranged our entire day around the pickup and delivery. We removed fencing that normally contains multiple dogs, made arrangements for their care, drained and prepped the tub, and kept the yard open the whole day. The buyers took the full day off, removed their railing per Spas Etc's own request, and prepared their delivery site as instructed. Spas Etc scheduled us for November 23rd from 1-4 PM. They arrived at 4:30 PM with neither the manpower nor the equipment they used originally--including the ATV they proudly showed off on social media from the first install (see photos). The lead said he remembered the job but wasn't equipped to perform it. No service was provided. The result? Two families lost an entire day. Two households rearranged logistics, schedules, fencing, and pet care for a service Spas Etc should never have scheduled. When we called the office afterward, they refused to provide the owner's number--only an email, which went unanswered. Later that night, the owner finally called and immediately contradicted the original installation, starting the conversation of with a "don't you remember we almost lost that thing into the lake," which simply wasn't true. (Ahem, gaslighting the customer) When that didn't stick, he shifted to "that was four years ago," and then incorrectly blamed the buyer for "refusing a walk-through,". We actually encouraged one to the office staff. He also doubled down by saying "I sell over 700 hundred of these a year, I don't remember yours". Nothing stuck because it's just wrong. The simple truth: This job should never have been scheduled if Spas Etc was not prepared, able, or willing to perform it. Instead, two customers were inconvenienced, and two homes disrupted days before Thanksgiving. This review isn't written out of spite--just accountability. Good business requires honesty, preparation, and follow-through. Those standards weren't met. I do recommend Hot Tub Movers and you can read that review in their section.

Review update: Hotsprings reached out to me the next day…read moreand invited me into the showroom for hands on instructions. This helped me a great deal. Chris told me I could call any time for questions and step-by-step help when needed. So glad because I had to call him twice about the spa chemicals and would to use. Thank you Chris for all your help and friendliness! Original Post: We purchased the Vanguard spa back in March 2023. We had it installed in September 2023. The purchase experience was good. Sales people were good and help answer our questions. My wife and I has always wanted a spa for many years and just could never afford it. We decided now was the time. My biggest fear about purchasing a spa was how to maintain it. The sales guy said "we can help and train". During the install the guys were very friendly. As he was telling me what he was doing I was taking notes. Since the install haven't heard peep from anyone from HotSprings regarding how we like our new spa and if we had any questions. Frustrated.... I had to watch a lot of YouTube videos on maintenance and adding chemicals. I had to take a water sample up to the pool store and they showed me what to add and how to add it. Purchased chemicals they requested and got the spa back to awesome. I feel when you spend the amount of money we did on this spa it should come with some follow up. I have called the HotSprings store in the past during business hours listed on the website and no one picks up or returned my call. I'm glad I have the pool store close by for advice and chemicals. After buyers remorse since the install of the spa and now getting a little more comfortable with it my wife and I are glad we purchased it. I use it every night to help with back pain and now sleep very well. The nights I don't use it I can tell. The HotSpring Spa is the best on the market but the service after the sales needs improved.

Our experience with Wes, at Vita Spa in Orange Park, was TOP NOTCH. If I could, I would rate him a…read more10. Our delivery date was changed several times due to our deck construction and he was flexible enough to accommodate each change. When the deck was finished we finally had it delivered. Upon uncovering the hot tub there were a couple defects in the fiberglass. One call to Wes, a video was sent, and it was approved to have a replacement delivered. The replacement happened 2 days later. WOW! The two men (can't remember their names) who came to pick up and deliver had an ingenious way to remove and put the replacement in its place. The deck is 4 feet off the ground so it had to be lifted. No scratches or dents, it went perfectly and our hot tub is perfect. Thank you Wes!

Just wanted to share my awesome experience with Vita Spa and give a special shoutout to the…read morefantastic trio - Adam, Wes, and Flora! First off, the pricing compared to value was on point, making it a no-brainer. The whole delivery and setup gig? Easy day. Additionally, Adam doesn't just focus on the sale, but also the relationship and service after the sale. Anything I need they're always happy to assist to include chemical use and tips on the operation and setup. Props to them for making the whole spa-buying thing way more enjoyable than I expected! Big thanks to the Vita Spa crew for the great service. We've been using daily for the last three weeks and love it. If you're on the fence about where to get your spa, these folks know how to do it right! Family owned and operated, highly recommend!

If you're looking for a company to trust with your dream pool, look no further. Stanley Pools is…read morethe local family company we would choose over and over again.   We knew that we wanted to have a pool ready by the spring, so we started the process of getting quotes from various companies in October. Based on a strong recommendation of a trusted friend and colleague, Stanley Pools was high on our list. After getting quotes, they were our top choice!   We have been impressed with the entire Stanley team since the very beginning. We were under contract in November and it kicked off the same day with the permit submission. The most remarkable part of this process was the actual construction, including a full screened enclosure: it started on January 5 and we had water in the pool on February 10! From beginning to "pool school" where it was all wrapped up was well under two months - incredible! Every single person we met and interacted with were kind, personable, and respectful of our home.   Now, we have the perfect backyard oasis to make memories for years to come! Thanks, Stanley!

Needed pump repair. They first told me it would be awhile they were backed up. Then called and…read moresent a superb technician out.

Let me just say that dealing with James at Golden Eagle pools has totally changed my opinion of…read moredealing with pool companies and will now be my go-to for any future pool services I may need. James returned my call promptly for starters and was highly professional throughout the entire process. He was on time for the appointments that were set and followed up on matters he said he would. He provided expertise and explanations for all his recommendations and not a pushy sales pitch. He did not put others contractors down but was confident in his companies abilities. And if you've seen any pictures of the work Golden Eagle pools has done, you know why. And to boot, he did not charge me 1 cent as we decided the repairs could wait until the pool needed resurfacing in the distant future. If you are looking for a pool company with integrity to either build your dream pool or help you maintain it, give James a call. Many Thanks James!

We paid this company over $1,000 for services never received. I called for 4 days straight begging…read morefor a technician to come out to provide the service that we pay on autopay. When the technician finally did show up, he refused to service the pool and left. I left a honest, negative review about my experience on Google and Josh Fletcher has been calling, texting, threatening me, leaving negative fake reviews on my husbands inactive business page. The harassment is extreme from an established business. I will not remove my review because everyone needs to know who they are potentially dealing with. Do not hire this company.

First off I hate that I paid the same amount in the store for half the product sold online, and…read morethey gave me this bs excuse accusing me of "possibly replacing the product and returning only a portion of the product to them." Way to over exaggerate and not be a complete jerk to your customers. Touché. I will not forget this ever. Second...how the heck could you logically even hypothetically accuse anyone of stealing product out of your tubs, when I spent fifteen minutes in 100 degree weather hacksawing the @#$%^&* blue lid from the screw tub? I even removed the red lock and the lid would not budge at all. Luckily I had an older tub and lid from my past purchase to pour this new supply into after I mangled the lip of the tub along with the @#$%^&* blue lid.

From the owner: Leslie's is your trusted neighborhood pool store in Jacksonville, Florida and a go-to destination…read morefor all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Southern Pools did a great job of restoring our pool and broken concrete deck. Josh & Matt's team…read moreof local artists worked quickly and efficiently all while being incredibly humble and respectful of our property, cleaning up as they went. We would recommend you give them a try. We're glad we did.

From the owner: Southern Pools is a trusted, licensed pool contractor based in Clay County, Florida, specializing…read morein both fiberglass pool installations and custom concrete pool designs. Whether you're looking for a low-maintenance fiberglass pool to reduce your ownership costs, or a one-of-a-kind concrete pool crafted to your exact vision, our team is here to turn your backyard dreams into reality. Owners Matt and Josh are hands-on, personally overseeing every project from start to finish to ensure the highest quality craftsmanship and customer satisfaction. At Southern Pools, we are committed to creating beautiful, lasting pools that enhance your outdoor living experience.

Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!