Spas Etc delivered and installed our Relay hot tub four years ago with no issues. The owner,…read moreAnthony Williams, was on-site. His team was confident and even proud of the unique install. They told us clearly it could be taken out the same way and that they offered that service if we ever needed it moved. No warnings. No limitations. No mention of special equipment being required in the future.
Four years later, we sold the hot tub to buyers who chose Spas Etc because of our original recommendation. Both households rearranged our entire day around the pickup and delivery. We removed fencing that normally contains multiple dogs, made arrangements for their care, drained and prepped the tub, and kept the yard open the whole day. The buyers took the full day off, removed their railing per Spas Etc's own request, and prepared their delivery site as instructed.
Spas Etc scheduled us for November 23rd from 1-4 PM.
They arrived at 4:30 PM with neither the manpower nor the equipment they used originally--including the ATV they proudly showed off on social media from the first install (see photos). The lead said he remembered the job but wasn't equipped to perform it. No service was provided.
The result?
Two families lost an entire day.
Two households rearranged logistics, schedules, fencing, and pet care for a service Spas Etc should never have scheduled.
When we called the office afterward, they refused to provide the owner's number--only an email, which went unanswered. Later that night, the owner finally called and immediately contradicted the original installation, starting the conversation of with a "don't you remember we almost lost that thing into the lake," which simply wasn't true. (Ahem, gaslighting the customer) When that didn't stick, he shifted to "that was four years ago," and then incorrectly blamed the buyer for "refusing a walk-through,". We actually encouraged one to the office staff. He also doubled down by saying "I sell over 700 hundred of these a year, I don't remember yours". Nothing stuck because it's just wrong.
The simple truth:
This job should never have been scheduled if Spas Etc was not prepared, able, or willing to perform it.
Instead, two customers were inconvenienced, and two homes disrupted days before Thanksgiving.
This review isn't written out of spite--just accountability.
Good business requires honesty, preparation, and follow-through. Those standards weren't met.
I do recommend Hot Tub Movers and you can read that review in their section.
