Spas Etc delivered and installed our Relay hot tub four years ago with no issues. The owner,…read moreAnthony Williams, was on-site. His team was confident and even proud of the unique install. They told us clearly it could be taken out the same way and that they offered that service if we ever needed it moved. No warnings. No limitations. No mention of special equipment being required in the future. Four years later, we sold the hot tub to buyers who chose Spas Etc because of our original recommendation. Both households rearranged our entire day around the pickup and delivery. We removed fencing that normally contains multiple dogs, made arrangements for their care, drained and prepped the tub, and kept the yard open the whole day. The buyers took the full day off, removed their railing per Spas Etc's own request, and prepared their delivery site as instructed. Spas Etc scheduled us for November 23rd from 1-4 PM. They arrived at 4:30 PM with neither the manpower nor the equipment they used originally--including the ATV they proudly showed off on social media from the first install (see photos). The lead said he remembered the job but wasn't equipped to perform it. No service was provided. The result? Two families lost an entire day. Two households rearranged logistics, schedules, fencing, and pet care for a service Spas Etc should never have scheduled. When we called the office afterward, they refused to provide the owner's number--only an email, which went unanswered. Later that night, the owner finally called and immediately contradicted the original installation, starting the conversation of with a "don't you remember we almost lost that thing into the lake," which simply wasn't true. (Ahem, gaslighting the customer) When that didn't stick, he shifted to "that was four years ago," and then incorrectly blamed the buyer for "refusing a walk-through,". We actually encouraged one to the office staff. He also doubled down by saying "I sell over 700 hundred of these a year, I don't remember yours". Nothing stuck because it's just wrong. The simple truth: This job should never have been scheduled if Spas Etc was not prepared, able, or willing to perform it. Instead, two customers were inconvenienced, and two homes disrupted days before Thanksgiving. This review isn't written out of spite--just accountability. Good business requires honesty, preparation, and follow-through. Those standards weren't met. I do recommend Hot Tub Movers and you can read that review in their section.

Review update: Hotsprings reached out to me the next day…read moreand invited me into the showroom for hands on instructions. This helped me a great deal. Chris told me I could call any time for questions and step-by-step help when needed. So glad because I had to call him twice about the spa chemicals and would to use. Thank you Chris for all your help and friendliness! Original Post: We purchased the Vanguard spa back in March 2023. We had it installed in September 2023. The purchase experience was good. Sales people were good and help answer our questions. My wife and I has always wanted a spa for many years and just could never afford it. We decided now was the time. My biggest fear about purchasing a spa was how to maintain it. The sales guy said "we can help and train". During the install the guys were very friendly. As he was telling me what he was doing I was taking notes. Since the install haven't heard peep from anyone from HotSprings regarding how we like our new spa and if we had any questions. Frustrated.... I had to watch a lot of YouTube videos on maintenance and adding chemicals. I had to take a water sample up to the pool store and they showed me what to add and how to add it. Purchased chemicals they requested and got the spa back to awesome. I feel when you spend the amount of money we did on this spa it should come with some follow up. I have called the HotSprings store in the past during business hours listed on the website and no one picks up or returned my call. I'm glad I have the pool store close by for advice and chemicals. After buyers remorse since the install of the spa and now getting a little more comfortable with it my wife and I are glad we purchased it. I use it every night to help with back pain and now sleep very well. The nights I don't use it I can tell. The HotSpring Spa is the best on the market but the service after the sales needs improved.

You couldn't find a better pool liner installer. Finishing a failed job from another company,…read more Lorenzo showed up early and found ways and the resources to install the pool liner properly. He made it work. I can't say enough good stuff about his workmanship, attitude, intuitiveness and character. Ten Stars.

From the owner: A pool professional with 10 years of experience. Will show up on time every time. read more

I recently had my pool installed by a group Unique referred us to use- Blue Island Water Group…read more After the initial installation, the pool had multiple leaks, one broken pipe and two others actively leaking. We just added $80 worth of salt to the system, which all drained out or just sat on the bottom. Unfortunately, Blue Water Island Group refused to come back and fix the issues until the final balance was paid, even though the work was clearly defective. They did eventually return to make the repairs, but by then, the pool had turned into a swamp, filled with debris and worms, and we still haven't even been able to use it. We just went to Ace Hardware and spent $70 more dollars on chemicals to try and get the pool clear. For our first pool, this has been a total nightmare.

I ordered a spa cover and they sent the wrong size. I had to wait another month for the correct…read moresize. I spoke to "Joe" and some other male at the Orlando location. Those two individuals were the rudest human beings I've ever spoken to. I would strongly advise you look elsewhere for your pool and spa needs. I spent $1200 on the spa cover....I got no paperwork, product info, warranty info... I have no idea how this place stays in business. What a clown show.

Our experience with Wes, at Vita Spa in Orange Park, was TOP NOTCH. If I could, I would rate him a…read more10. Our delivery date was changed several times due to our deck construction and he was flexible enough to accommodate each change. When the deck was finished we finally had it delivered. Upon uncovering the hot tub there were a couple defects in the fiberglass. One call to Wes, a video was sent, and it was approved to have a replacement delivered. The replacement happened 2 days later. WOW! The two men (can't remember their names) who came to pick up and deliver had an ingenious way to remove and put the replacement in its place. The deck is 4 feet off the ground so it had to be lifted. No scratches or dents, it went perfectly and our hot tub is perfect. Thank you Wes!

Just wanted to share my awesome experience with Vita Spa and give a special shoutout to the…read morefantastic trio - Adam, Wes, and Flora! First off, the pricing compared to value was on point, making it a no-brainer. The whole delivery and setup gig? Easy day. Additionally, Adam doesn't just focus on the sale, but also the relationship and service after the sale. Anything I need they're always happy to assist to include chemical use and tips on the operation and setup. Props to them for making the whole spa-buying thing way more enjoyable than I expected! Big thanks to the Vita Spa crew for the great service. We've been using daily for the last three weeks and love it. If you're on the fence about where to get your spa, these folks know how to do it right! Family owned and operated, highly recommend!

Beware if you use this company . My daughter got a pool from them which I paid for and they are…read moredishonest and did a terrible job . They put in the wrong pool which was much smaller than the one she ordered and what was advertised . We have paid over 100k and have a pool worth about 30k as it is a fiberglass pool that was not installed properly . They advertised a much larger pool and then switched and gave her a much smaller pool . They said the pool would be done by summer and it took them well over a year to get it done. They ruined my daughter's yard and it even flooded into her neighbors yard . They never completed the pool but just kept asking for more money . Being a business owner for several years myself, I am appalled at the dishonesty of this company and lack of common courtesy . I don't know how they stay in business.

Service tech Scott Badket cleared a pool line clog of mulch and debris no one else could clear!…read moreGreat service highly recommend.

Free water testing, great service and Very knowledgeable. They have answered alk of my pool…read morequestions.

Friendly pool store that always exceeds expectations. I would highly recommend them to any of my…read morefriends and family.

Simply exceptional. No high pressure sales. Open and honest discussion. Discussed equipment and…read morefinancial options clearly. The after sales support was exceptional. Thank you for the buying experience!

Outstanding, diligent, and professional. Great pricing too! These guys are awesome. I can't do…read morewithout them. Russell and Brad are great people. Many thanks!

From the owner: Hello Everyone, Royalty Pools is a veteran owned Company…read more While our main focus is on the quality of our work, we offer reliable and affordable pool cleaning services. We take a lot of pride in our work and strive to satisfy our customers. In addition, we offer great customer service! Contact us for a free quote!

I always enjoy visiting At Home. They have such a wide variety of products at really good prices,…read moreand it's one of my go-to spots when I'm decorating or refreshing a space. On my most recent visit, I was on the hunt for an entryway rug. I was impressed to see there were four aisles dedicated just to rugs, so there were plenty of options to choose from. I wasn't sure what size I needed, but they had a rug dimension layout on the floor, which made it so much easier to visualize what would work best in my space. I ended up finding the perfect rug. I also noticed a lot of Valentine's items marked down to 75% off, which was a great deal. This is definitely a place to check out after holidays if you want to get a head start on next year's decorations without paying full price. Overall, a great shopping experience with lots of variety and value.

I never leave this place without buying something! I came looking for two picture frames and found…read moreexactly what I needed at a great price. Great Halloween decor was out and I could have explored more. The seasonal decor is such a great variety of styles, something for everyone! The checkout line moves quickly and fast too, always a bonus!