You couldn't find a better pool liner installer. Finishing a failed job from another company,…read more Lorenzo showed up early and found ways and the resources to install the pool liner properly. He made it work. I can't say enough good stuff about his workmanship, attitude, intuitiveness and character. Ten Stars.

From the owner: A pool professional with 10 years of experience. Will show up on time every time. read more

I have been searching for a contractor to replaster and redesign my 1970s pool deck and patio I…read morehave had so many estimates and so many people and I have to say Joe @Majestic. pools was the most knowledgeable and did the most thorough estimate that I had seen. He measured for about 30 minutes and had many ideas on how to fix the current problem with the correct the pool deck and where The Pool shell had floated up out of the ground , leaving a 4 inch rise on one end and not on the other.They started about 4 1/2 weeks ago and they are finishing up the pavers today the pool looks brand new .I'm so glad that I went with Majestic. pools and I suggest if you're looking for someone to do your pool either a new construction or to re-design or update I would certainly go with Joe ATT Majestic. pools of Orange Park.

We had Majestic Pools install a new pool last summer. It took twice as long as they told us it…read morewould take. During the entire process, they never kept us informed with what was happening and you could never get in touch with the owner. It was not a pleasant experience. After six months there was a problem with a skimmer. We called five or six times over several weeks and got the run around. We eventually had to have someone else fix the problem. Do yourself a favor and stay away from these guys.

Spas Etc delivered and installed our Relay hot tub four years ago with no issues. The owner,…read moreAnthony Williams, was on-site. His team was confident and even proud of the unique install. They told us clearly it could be taken out the same way and that they offered that service if we ever needed it moved. No warnings. No limitations. No mention of special equipment being required in the future. Four years later, we sold the hot tub to buyers who chose Spas Etc because of our original recommendation. Both households rearranged our entire day around the pickup and delivery. We removed fencing that normally contains multiple dogs, made arrangements for their care, drained and prepped the tub, and kept the yard open the whole day. The buyers took the full day off, removed their railing per Spas Etc's own request, and prepared their delivery site as instructed. Spas Etc scheduled us for November 23rd from 1-4 PM. They arrived at 4:30 PM with neither the manpower nor the equipment they used originally--including the ATV they proudly showed off on social media from the first install (see photos). The lead said he remembered the job but wasn't equipped to perform it. No service was provided. The result? Two families lost an entire day. Two households rearranged logistics, schedules, fencing, and pet care for a service Spas Etc should never have scheduled. When we called the office afterward, they refused to provide the owner's number--only an email, which went unanswered. Later that night, the owner finally called and immediately contradicted the original installation, starting the conversation of with a "don't you remember we almost lost that thing into the lake," which simply wasn't true. (Ahem, gaslighting the customer) When that didn't stick, he shifted to "that was four years ago," and then incorrectly blamed the buyer for "refusing a walk-through,". We actually encouraged one to the office staff. He also doubled down by saying "I sell over 700 hundred of these a year, I don't remember yours". Nothing stuck because it's just wrong. The simple truth: This job should never have been scheduled if Spas Etc was not prepared, able, or willing to perform it. Instead, two customers were inconvenienced, and two homes disrupted days before Thanksgiving. This review isn't written out of spite--just accountability. Good business requires honesty, preparation, and follow-through. Those standards weren't met. I do recommend Hot Tub Movers and you can read that review in their section.

Review update: Hotsprings reached out to me the next day…read moreand invited me into the showroom for hands on instructions. This helped me a great deal. Chris told me I could call any time for questions and step-by-step help when needed. So glad because I had to call him twice about the spa chemicals and would to use. Thank you Chris for all your help and friendliness! Original Post: We purchased the Vanguard spa back in March 2023. We had it installed in September 2023. The purchase experience was good. Sales people were good and help answer our questions. My wife and I has always wanted a spa for many years and just could never afford it. We decided now was the time. My biggest fear about purchasing a spa was how to maintain it. The sales guy said "we can help and train". During the install the guys were very friendly. As he was telling me what he was doing I was taking notes. Since the install haven't heard peep from anyone from HotSprings regarding how we like our new spa and if we had any questions. Frustrated.... I had to watch a lot of YouTube videos on maintenance and adding chemicals. I had to take a water sample up to the pool store and they showed me what to add and how to add it. Purchased chemicals they requested and got the spa back to awesome. I feel when you spend the amount of money we did on this spa it should come with some follow up. I have called the HotSprings store in the past during business hours listed on the website and no one picks up or returned my call. I'm glad I have the pool store close by for advice and chemicals. After buyers remorse since the install of the spa and now getting a little more comfortable with it my wife and I are glad we purchased it. I use it every night to help with back pain and now sleep very well. The nights I don't use it I can tell. The HotSpring Spa is the best on the market but the service after the sales needs improved.

Our experience with Wes, at Vita Spa in Orange Park, was TOP NOTCH. If I could, I would rate him a…read more10. Our delivery date was changed several times due to our deck construction and he was flexible enough to accommodate each change. When the deck was finished we finally had it delivered. Upon uncovering the hot tub there were a couple defects in the fiberglass. One call to Wes, a video was sent, and it was approved to have a replacement delivered. The replacement happened 2 days later. WOW! The two men (can't remember their names) who came to pick up and deliver had an ingenious way to remove and put the replacement in its place. The deck is 4 feet off the ground so it had to be lifted. No scratches or dents, it went perfectly and our hot tub is perfect. Thank you Wes!

Just wanted to share my awesome experience with Vita Spa and give a special shoutout to the…read morefantastic trio - Adam, Wes, and Flora! First off, the pricing compared to value was on point, making it a no-brainer. The whole delivery and setup gig? Easy day. Additionally, Adam doesn't just focus on the sale, but also the relationship and service after the sale. Anything I need they're always happy to assist to include chemical use and tips on the operation and setup. Props to them for making the whole spa-buying thing way more enjoyable than I expected! Big thanks to the Vita Spa crew for the great service. We've been using daily for the last three weeks and love it. If you're on the fence about where to get your spa, these folks know how to do it right! Family owned and operated, highly recommend!

Free water testing, great service and Very knowledgeable. They have answered alk of my pool…read morequestions.

Friendly pool store that always exceeds expectations. I would highly recommend them to any of my…read morefriends and family.

Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!

I contacted Pristine Blue Pools because I had gone out of town and lost my pool - it had turned…read moregreen. I was hoping for help recovering the pool and even looking to contract for regular maintenance. At first, it was great. They were very responsive. We scheduled the appointment. That's where the positives end. He was nearly 3 hours late and didn't reach out. He did respond when I questioned him but he didn't make an effort to let us know. Then he told me the pool just needed a good brush and an acid treatment. It was GREEN so I questioned that but went along with it and paid my bill. He said I would see improvement by the next day. Well, I didn't. I sent photos and showed it was still just as green. I told him I was adding shock to the pool but I wanted to go ahead and schedule for him to come back out and start a regular schedule for maintenance. He was scheduled to be here on the 3rd and come every other week. It's now the 20th and I haven't seen him at all. No email, text or calls. He just took my $200 and did almost nothing to the pool, certainly didn't do anything to help recover the pool.

From the owner: Excellent Pool Services! We service pools 24 hours a day!read more

Our 25-year-old pool and Lani were showing signs of age, so we decided that this was the year for a…read moremakeover. I remembered a co-worker had his pool resurfaced, so I asked him who had done it and he told me John Castleman, and he said he was very happy with his work. John came out to assess the job and give an estimate. He was very down to earth, listened to what we wanted and made some suggestions which were very helpful. We had a row of tile across the top of our pool that we were going to either replace or just get rid of, but John said they were in real good shape and suggested we just have him regrout it, which would save us money. He gave us a very competitive quote for the work. We went with this option, and it came out looking brand new! I had mentioned that I thought the pool might have a leak. John identified two leaks, one by the skimmer and one by the pool light that hadn't worked in the last 20 plus years. No wonder it didn't work. Not only were we resurfacing the pool, but we were rescreening our Lani, as we lost a couple screen panels with the hurricane last year. I pressure washed my Lani at least once a year, but there are areas I cannot reach. Our Lani structure is white, but after 25 years, the mold in those areas looks disgusting. So, before any work got started, I called Pressure Washing Alternatives to clean the Lani structure. In a couple hours, they made the structure look brand new. Cost $225. This has nothing to do with John Castleman Pools, but I thought it might help others in my situation. Our Lani was rescreened by Jacksonville Screen Inc, another fantastic company. John worked with me to make sure the pool resurfacing was done before the Lani was rescreened. This worked out really well. We added a heat pump to our pool. John coordinated the electrician to come out to add the service to handle this and took care of all of the plumbing changes to tie in the new heat pump with our system. He also installed a working pool light and a railing by our steps, (we are getting old). The whole project took about two months from the time we first spoke to John. It would have been faster, but we had to wait on the delivery of the heat pump. I was just hoping it could get scheduled by mid-summer, so I was pretty pleased with how fast it went. John suggested even though I have a heat pump, that I get a solar cover. He said it would cut down on the evaporation but also cut down on the amount of chemicals we'd have to use. Since I put the cover on the pool, I have not had to add any water, and have only had to add one Clorine tablet a week. John was good about cleaning up, never leaving a mess. He also checks back with me from time to time, and always answers my texts when I have questions. Our pool and Lani are now better than new. We were truly blessed to have John do this job for us.

I got 3 estimates for a pool resurfacing. Castlemans was the 4th. John informed me that I didn't…read moreneed to have the pool resurfaced because it still had 3-5 years left. He told me I could have the pool acid washed to make it look nicer but it was not a necessity. I asked for quotes on a refinish and an acid wash. The quote for a refinish was less than the other 3 quotes. We went with an acid wash and also installed a salt chlorinator and a new led pool light. Work was completed early, quality of work was superior. John patiently, professionally and kindly answered all questions. My interaction with John absolutely outstanding. If you're looking for quality work from an HONEST craftsman, call John. We will be using Castlemans pool when we resurface and will probably have him redo our cool deck.