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    Sparkle Pools and Spas

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    4 years ago

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    Majestic Pools

    Majestic Pools

    3.0(2 reviews)
    0.5 miWestside

    I have been searching for a contractor to replaster and redesign my 1970s pool deck and patio I…read morehave had so many estimates and so many people and I have to say Joe @Majestic. pools was the most knowledgeable and did the most thorough estimate that I had seen. He measured for about 30 minutes and had many ideas on how to fix the current problem with the correct the pool deck and where The Pool shell had floated up out of the ground , leaving a 4 inch rise on one end and not on the other.They started about 4 1/2 weeks ago and they are finishing up the pavers today the pool looks brand new .I'm so glad that I went with Majestic. pools and I suggest if you're looking for someone to do your pool either a new construction or to re-design or update I would certainly go with Joe ATT Majestic. pools of Orange Park.

    We had Majestic Pools install a new pool last summer. It took twice as long as they told us it…read morewould take. During the entire process, they never kept us informed with what was happening and you could never get in touch with the owner. It was not a pleasant experience. After six months there was a problem with a skimmer. We called five or six times over several weeks and got the run around. We eventually had to have someone else fix the problem. Do yourself a favor and stay away from these guys.

    Photos
    Majestic Pools - Before picture of the deck and the damage

    Before picture of the deck and the damage

    Majestic Pools - Showing where the Shell of the pool had risen up

    Showing where the Shell of the pool had risen up

    Majestic Pools - The guys applying the plaster

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    The guys applying the plaster

    Hot Spring Spa By Spas Etc - Hot Spring by Spas Etc Hot Tub by client

    Hot Spring Spa By Spas Etc

    3.2(17 reviews)
    4.3 miWestside

    Spas Etc delivered and installed our Relay hot tub four years ago with no issues. The owner,…read moreAnthony Williams, was on-site. His team was confident and even proud of the unique install. They told us clearly it could be taken out the same way and that they offered that service if we ever needed it moved. No warnings. No limitations. No mention of special equipment being required in the future. Four years later, we sold the hot tub to buyers who chose Spas Etc because of our original recommendation. Both households rearranged our entire day around the pickup and delivery. We removed fencing that normally contains multiple dogs, made arrangements for their care, drained and prepped the tub, and kept the yard open the whole day. The buyers took the full day off, removed their railing per Spas Etc's own request, and prepared their delivery site as instructed. Spas Etc scheduled us for November 23rd from 1-4 PM. They arrived at 4:30 PM with neither the manpower nor the equipment they used originally--including the ATV they proudly showed off on social media from the first install (see photos). The lead said he remembered the job but wasn't equipped to perform it. No service was provided. The result? Two families lost an entire day. Two households rearranged logistics, schedules, fencing, and pet care for a service Spas Etc should never have scheduled. When we called the office afterward, they refused to provide the owner's number--only an email, which went unanswered. Later that night, the owner finally called and immediately contradicted the original installation, starting the conversation of with a "don't you remember we almost lost that thing into the lake," which simply wasn't true. (Ahem, gaslighting the customer) When that didn't stick, he shifted to "that was four years ago," and then incorrectly blamed the buyer for "refusing a walk-through,". We actually encouraged one to the office staff. He also doubled down by saying "I sell over 700 hundred of these a year, I don't remember yours". Nothing stuck because it's just wrong. The simple truth: This job should never have been scheduled if Spas Etc was not prepared, able, or willing to perform it. Instead, two customers were inconvenienced, and two homes disrupted days before Thanksgiving. This review isn't written out of spite--just accountability. Good business requires honesty, preparation, and follow-through. Those standards weren't met. I do recommend Hot Tub Movers and you can read that review in their section.

    Review update: Hotsprings reached out to me the next day…read moreand invited me into the showroom for hands on instructions. This helped me a great deal. Chris told me I could call any time for questions and step-by-step help when needed. So glad because I had to call him twice about the spa chemicals and would to use. Thank you Chris for all your help and friendliness! Original Post: We purchased the Vanguard spa back in March 2023. We had it installed in September 2023. The purchase experience was good. Sales people were good and help answer our questions. My wife and I has always wanted a spa for many years and just could never afford it. We decided now was the time. My biggest fear about purchasing a spa was how to maintain it. The sales guy said "we can help and train". During the install the guys were very friendly. As he was telling me what he was doing I was taking notes. Since the install haven't heard peep from anyone from HotSprings regarding how we like our new spa and if we had any questions. Frustrated.... I had to watch a lot of YouTube videos on maintenance and adding chemicals. I had to take a water sample up to the pool store and they showed me what to add and how to add it. Purchased chemicals they requested and got the spa back to awesome. I feel when you spend the amount of money we did on this spa it should come with some follow up. I have called the HotSprings store in the past during business hours listed on the website and no one picks up or returned my call. I'm glad I have the pool store close by for advice and chemicals. After buyers remorse since the install of the spa and now getting a little more comfortable with it my wife and I are glad we purchased it. I use it every night to help with back pain and now sleep very well. The nights I don't use it I can tell. The HotSpring Spa is the best on the market but the service after the sales needs improved.

    Photos
    Hot Spring Spa By Spas Etc
    Hot Spring Spa By Spas Etc
    Hot Spring Spa By Spas Etc - Hot Spring by Spas Etc Building Photo

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    Hot Spring by Spas Etc Building Photo

    Vita Spa of Jacksonville FL - Spa morning

    Vita Spa of Jacksonville FL

    3.3(10 reviews)
    5.1 miWestside

    Our experience with Wes, at Vita Spa in Orange Park, was TOP NOTCH. If I could, I would rate him a…read more10. Our delivery date was changed several times due to our deck construction and he was flexible enough to accommodate each change. When the deck was finished we finally had it delivered. Upon uncovering the hot tub there were a couple defects in the fiberglass. One call to Wes, a video was sent, and it was approved to have a replacement delivered. The replacement happened 2 days later. WOW! The two men (can't remember their names) who came to pick up and deliver had an ingenious way to remove and put the replacement in its place. The deck is 4 feet off the ground so it had to be lifted. No scratches or dents, it went perfectly and our hot tub is perfect. Thank you Wes!

    Just wanted to share my awesome experience with Vita Spa and give a special shoutout to the…read morefantastic trio - Adam, Wes, and Flora! First off, the pricing compared to value was on point, making it a no-brainer. The whole delivery and setup gig? Easy day. Additionally, Adam doesn't just focus on the sale, but also the relationship and service after the sale. Anything I need they're always happy to assist to include chemical use and tips on the operation and setup. Props to them for making the whole spa-buying thing way more enjoyable than I expected! Big thanks to the Vita Spa crew for the great service. We've been using daily for the last three weeks and love it. If you're on the fence about where to get your spa, these folks know how to do it right! Family owned and operated, highly recommend!

    Photos
    Vita Spa of Jacksonville FL - Initial setup

    Initial setup

    Vita Spa of Jacksonville FL
    Vita Spa of Jacksonville FL

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    Golden Eagle Pools - Algae

    Golden Eagle Pools

    3.8(10 reviews)
    4.2 mi

    Let me just say that dealing with James at Golden Eagle pools has totally changed my opinion of…read moredealing with pool companies and will now be my go-to for any future pool services I may need. James returned my call promptly for starters and was highly professional throughout the entire process. He was on time for the appointments that were set and followed up on matters he said he would. He provided expertise and explanations for all his recommendations and not a pushy sales pitch. He did not put others contractors down but was confident in his companies abilities. And if you've seen any pictures of the work Golden Eagle pools has done, you know why. And to boot, he did not charge me 1 cent as we decided the repairs could wait until the pool needed resurfacing in the distant future. If you are looking for a pool company with integrity to either build your dream pool or help you maintain it, give James a call. Many Thanks James!

    We paid this company over $1,000 for services never received. I called for 4 days straight begging…read morefor a technician to come out to provide the service that we pay on autopay. When the technician finally did show up, he refused to service the pool and left. I left a honest, negative review about my experience on Google and Josh Fletcher has been calling, texting, threatening me, leaving negative fake reviews on my husbands inactive business page. The harassment is extreme from an established business. I will not remove my review because everyone needs to know who they are potentially dealing with. Do not hire this company.

    Photos
    Golden Eagle Pools - Algae

    Algae

    Golden Eagle Pools
    Golden Eagle Pools - Golden Eagle Pools

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    Golden Eagle Pools

    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    2.0(1 review)
    4.8 miWestside

    First off I hate that I paid the same amount in the store for half the product sold online, and…read morethey gave me this bs excuse accusing me of "possibly replacing the product and returning only a portion of the product to them." Way to over exaggerate and not be a complete jerk to your customers. Touché. I will not forget this ever. Second...how the heck could you logically even hypothetically accuse anyone of stealing product out of your tubs, when I spent fifteen minutes in 100 degree weather hacksawing the @#$%^&* blue lid from the screw tub? I even removed the red lock and the lid would not budge at all. Luckily I had an older tub and lid from my past purchase to pour this new supply into after I mangled the lip of the tub along with the @#$%^&* blue lid.

    From the owner: Leslie's is your trusted neighborhood pool store in Jacksonville, Florida and a go-to destination…read morefor all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

    Photos
    Leslie's Pool Supplies - Expert Water Testing at Leslie's

    Expert Water Testing at Leslie's

    Leslie's Pool Supplies - Leslie's In-Store Service Center

    Leslie's In-Store Service Center

    Leslie's Pool Supplies - In-Store Professional Customer Assistance at Leslie's

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    In-Store Professional Customer Assistance at Leslie's

    Sparkle Pools and Spas - hottubandpool - Updated May 2026

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