The owner of this particular company came by and personally took care of several leaks I had in my…read morepool. He was extremely knowledgeable, very thorough, and repaired all my leaks. He saved me a fortune in repairs , I had tried to find leaks myself with my diving equipment and some food coloring dye and could not find the leaks. After he came over here and about an hour underwater found quite a few leaks, repaired them, and I'm back up and running again and the bill was very reasonable. I'm putting him on my redial, I will be recommending him to my friends.

From the owner: Our business specializes in both residential and commercial swimming pool and spa leak detection…read moreand repairs. Our technicians are knowledgeable, professional and have been on our staff for over 15 years. We put on a dive suit, air tank and check the entire structure of your pool and/or spa for leaks and make the repairs on site. We pressurize the pipes to look for broken pipes underground. We have a special piece of equipment, similar to sonar, which will find the leak underground so we know right where to make the repair.

CM Pools was hired to do a complete pool remodel and replace brick pavers with travertine around…read morethe pool deck. Pros: 1) Entire project was completed in 10 weeks. 2) Overall remodel and look of the pool is what we wanted. 3) Communication was good until the final payment was made. 4) The glass tile installer (Jaxson) was great and did an excellent job. Cons: 1) We were not given a layout rendering at the start of the project. We were initially provided with another clients drawings, and our request for a layout rendering was only met with a sketch after we refused to sign the contract without one. 2) The estimate did not account for the adjustment of brick to travertine under our existing pool cage. They wanted to charge extra, which we refused to pay since nothing had structurally changed from when they came to give the estimate. In compromise, the brick pavers directly under the cage remained and I personally painted them at my expense. 3) Pool pump was not included in the estimate as I was initially told and was an additional $1800. 4) The pool company sent an electrician out to quote wiring for a heat pump, but a quote was never given. We had to personally hire another electrician. 5) There were 2 crews to remove brick pavers and install the travertine. The first crew was great and removed all of the brick pavers in a day. They never returned. After 2 weeks, CM did bring in another crew. This crew was much slower, smoked pot all day, everyday, and spent a good portion of their time fishing from our dock (as seen in the photo). 6) The installed travertine looked good, only the crew did not sand between most of the joints. The project manager stated that there was no need for the pavers to be sanded and that having no sand helps with water drainage. At my insistence, the manager came to do it himself, yet many joints remained unfilled. The gap pictures shown were taken after the project manager did his sanding. I then took 2 days and sanded the pool deck myself. 7) CM Pools does not seal travertine and they do not recommend doing so. Especially with the oyster - colored travertine, it definitely needs to be sealed as a green tinge starts to form right after the first rain. We spent a day cleaning and sealing the travertine a month after it was installed, using a specific travertine sealer. MUCH better! 8) CM Pools offer a month of pool cleanings once the project is complete and a "pool school" to teach pool chemistry, etc. We made the mistake of paying our final payment before the final pool cleaning. Our texts/calls went unanswered after that. We did not receive the final pool cleaning and there was definitely no "pool school." The pool tech called and said they were busy with other cleanings and if we had any questions to call them.

This isn't the review I thought I'd be writing. I wanted to write on about the beauty of our new…read morepool from CM Custom, and for the most part it is beautiful. For the most part it was good building experience, too. BUT. But, due to a lack of supervision during the building process, they left me with a punchlist. A list that is still not completed even on the one year anniversary of filling it with water. One item is the minor matter of grout that just needs to be cleaned up. It looks like a homeowner, and not a very careful one, did the grout, especially in one glaring location. It's embarrassing really. And, also embarrassing is the white adhesive that is showing between the lovely glass tiles - in a BLUE pool. No way the worker should have left it that way. The other outstanding item is the PAL Lighting LED lights that we agreed to do as a bit of an experiment - a very expensive experiment. They look great when they work. One light needed to be replaced in May of 2021. Hasn't happened yet and now they are turning on at all times of the day and night on their own. This is the second time it's happened and seems to be a shoddy product. So, overall is the pool beautiful? Yes. Did Clif design the pool exactly as I wanted it? Yes, Clif was great! And that's why they have two stars. Otherwise, I'm really disappointed in the company and their lack of interest in correcting the issues.

We had decided to wait for our next hot tub, until we had our patio refinished and now that we've…read moregot it we're LOVING it! The whole thing is so relaxing and therapeutic at the same time Malcomb at Spas Etc. was so great to work with!

Great products and more importantly; great installation and service. Very happy with the…read moreprofessional installation and sales support.

This is now the second time I have contacted Red Rhino for a leak and ultimate repair of my pool…read more The first time a few years ago were three main drain areas that were leaking and had to be replaced. They did a very professional and thorough job on those areas and they're still good today. The new leak today was found as a small crack on the inside of my skimmer wall. Never would've even thought to look in there, but it was emptying the pool down a fairly significant amount every day. The leak detector gentleman came out and did a very thorough job over several hours and found the leak. He didn't stop there though as he continued to check the rest of the pool to make sure everything else was fine. They were able to schedule the repair the following day and that gentleman came out first thing in the morning and started in on the process that lasted into the afternoon. Overall, a very professional group and a great repair job this time as before.

Highly recommend Red Rhino. We had a leak in our pool and I couldn't find it. I called the company…read moreand they set up an appointment quickly. A technician came out, conducted a thorough review and found the issue. No more leak. Very grateful to have been referred to this company. Will be discussing our positive experience with others. Thank you once again.