I bought my first Hot Spring Spa from this company in 1994!…read more Owned by individuals who hire smart efficient and caring employees. They can suggest knowledgeable electricians who show up on time and do great work. Malcolm and Kevin did a great job with the instillation,set up and education for my wife and I. First class operation, thanks Joe & Stacy

Bob in sales at Daytona location was fine at first. he even kept me in mind when a spa became…read moreavailable earlier. However installation and the headache from the improper set up, I'm still dealing with 3 month later. He (I was told his name was Kevin). Set up spa, filled it, got annoyed with me asking how to maintain after first fill (something I was told by Bob, I would be instructed in at installation). I was also told if it was not done properly, they would come back until it's perfect. After my second question . He said," they should not have sold you a salt spa." Why? I-don't know. I am a female and I was on my own -that, besides my 2 questions was the only thing Kevin knew about me. One of my questions was "So I get measuring right , please tell me how many gallons in this tub. " I have a prodigy. He said 600 Gallons. after his condescending comment about "I should not have been sold a salt tub". I double checked what he said. The tub has 300 not 600 gallon. Three months later I am still dealing with extremely high levels of chlorine. I've added water, my shorts and the bathing suit of my friend were bleached from going in tub. So I check the levels and bring to spas etc to make sure I didn't have faulty strips. No it was off the charts. They don't offer to fix themselves as promised (perfect set up); send me home to fill more and run for hours with the top off. Still it is reading at the highest levels. So I'm left thinking , it is not me who should not have been sold the spa but Kevin, needs retraining on how to set up the spa and put proper amount of chlorine. When I make a mistake , I fix it. if you claim perfect installation, with double checking of chemical levels, I shouldn't have off the charts chlorine level readings 3 months later. He saturated my tub. If it is true that he had 20 years or so of experience, I can't help but think he did it on purpose, to make his self fulfilling prophesy of me not being able to handle owning a salt spa come true. I was insulted and left with a tub that was Saturated in chlorine. They suggest I go in it at these high levels "To bring the chlorine levels down. "Oh- it will just dry out your skin?" I'd give a half star for customer service/installation if I could. To boot Bob calls me and goes out of his way to tell me I should leave it in 5 output. Again this was right after installation. For 1 person using it 3-4 times a week, that is not suggested on line- that is high output. I guess it's funny to mislead your customers.... Not happy with my experience there at all.

The store has always helped us out with our pool problems…read more Today they installed a new pool pump on a Saturday, no less. The technician Mike was on time and got the job done.

Every pinch a penny, I've ever been in has been a nice store. Well operated with everything…read morenecessary.

Doug did not follow my instructions resulting in costly repairs to my screen room. A section of…read moreScreen room had to be cut out. Doug did not take responsibility.

From the owner: Our experienced team and unbeatable customer service are what sets Aquatic Spas out from the rest!…read moreWith a vast inventory, repair options and accessories - we are the one stop shop for all your hot tub needs! Our manufacturers were careful chosen to provide our clients with the best warranties, makes and models available!

These guys are the real deal, the best in our area!!! Mike came and replaced our motor quickly and…read moreprofessionally. He took the time to explain the dual function of the motor we didn't even know we had. Thanks for a great job Mike!

I think her name is Kelly and she's tested my hot tube water twice and given me great advice on…read morewhat to add, she's super nice, thankyou

I have had several people from Blue Water Pools to my home since buying a pool home recently. To…read morefix my pool light, fix the solar heater and to install more heating. From assuring me I could manage my pool easily (that has proven true), with their help. To getting my pool warm no matter the weather. Everyone I have come into contact with has demonstrated top notch professionalism and customer service. I have trust in them and I respect how they operate their business. As a former business owner, I understand how hard they must work to maintain such a quality staff. I recommend them highly to people I care about.

I LOVE Marcos with Blue Water Pools!! He is the best technician and he's so nice and friendly! He…read moresolved our filter problem on our aging system and bought us several more years before we have to replace. Love him!!!

Wonderful company and spas. I worked with Marcus and truly enjoyed working with him. My Catalina…read moreCarlton has been the best purchase I have ever made for myself. The Tuff-Top is a game changer for me.

Marcus was great. Very informative and NO pressure. Very pleased with this company. Best price in…read moretown. I've visited three companies and online. No one came close to their price.

03/11/2019 HOA took…read more11 weeks for approval. At this time in the process we are moving along fast. Artesian has been working for 3 weeks now. Dug, gunnite, partial plumbing and tile. If finished before end of tax season, I will be lounging by the pool. Brian has been updating us daily. Unbelievable. thanks. Still 5 star rating. pictures of finished product next month.

Don't walk....RUN from this place. Tens of thousands of dollars and possibly the worst experience,…read more worst customer service ever. Spa that is less than a year old has been broken for over a month. They are "waiting" yo hear from the electricians to see when they can schedule to come out. Really....how long does it take to pull up a schedule to see what time you have available. Ridiculous. Matt Lavette, Brian and James are a joke when it comes to customer service and just communication in general.