Had my 22 year old pool renovated by Artesian. I was pleased with their follow-up, willingness to work with me and the quality of their work. Pool looks great. read more

03/11/2019 HOA took 11 weeks for approval. At this time in the process we are moving along fast. Artesian has been working for 3 weeks now. Dug, gunnite, partial plumbing and tile. If finished before end of tax season, I will be lounging by the pool. Brian has been updating us daily. Unbelievable. thanks. Still 5 star rating. pictures of finished product next month. read more

Don't walk....RUN from this place. Tens of thousands of dollars and possibly the worst experience, worst customer service ever. Spa that is less than a year old has been broken for over a month. They are "waiting" yo hear from the electricians to see when they can schedule to come out. Really....how long does it take to pull up a schedule to see what time you have available. Ridiculous. Matt Lavette, Brian and James are a joke when it comes to customer service and just communication in general. read more

I got my pool going on 4 years now and I had nothing but issues. I've had the pool pump replaces 3 times, salt cell 2 times, my grout is falling out and the now my panel is not working, and don't get me started on the Constuction; that was a complete poop show. Each time I ask them for help it's been nothing but problems. Never returning phone calls, extremely rude and non-caring. I DEFINITELY DO NOT RECOMMEND AT ALL!!!!! read more

If you want a pool company that will promise you things done and not deliver, than this is the company for you!! If you want a project manager to tell you " I don't know what's done or not unless the customer calls". Then this is the pool company for you!!! If you want complete no communication on your project, Then by all means they rock on this part!! If you want to spend 57k and owe less then 3k on a unfinished pool. Well your in luck, because they are experts on this!! If you want to spend extra $ for pool lighting, only to have the contractor not plumb it in for the electrician. Then you guessed it, they are rock solid on this too. So over all, if you want the worse experience in your life, on a high dollar project. With fights with your spouse, Lies told to you without a blink of the eye. No communication about where you stand on the project unless you call and get more lies. Dirt, Frogs, Mosquitoes dragged into your home for MOUNTHS at a time. Then by far this company hits all those marks!! P.S My contract was signed March 2020, it is now Sept 30, 2021 and still not complete. read more

Several weeks ago, we were driving down the street minding our own business when we passed the "Artesian Pools" complex and decided to drop in and see if they installed pool heaters or serviced pool in our area. We me Brian Lenois. We asked about installations of pool heaters and although he did not do that, he gave us advise on size, equipment and who could service our pool. There is a wonderful pool on front of their complex and he was preparing for a group of little guys for swimming classes. They allow the use of the showcase pool so small children can learn to swim. They of course do this gratis. None of their swimmers will be buying pools anytime soon. Brian spent a great deal of time with us explaining equipment and services available in town even though there was nothing he does that we could available us for. We talked solar, pool covers and gas heaters vs electric. He any his staff were genuinely nice to people he knew would not be customers. Not many folks like that anymore! read more

I now have my pool for 11 years. No problems other than routine maintenance. Parts have lasted way longer than the warranty. Very satisfied. read more

This pool Builder has taken over a year to build our pool. One year later our pool is still not complete. We have sent emails and made phone calls on a weekly basis and it always the same story. We are scheduling with this contractor and that contractor. They have failed to do a quality job and made our pool environment unsafe. I feel sorry for the employees and subcontractors who work for this company. They don't care for the owner Roy or his son Brian. I would tell you to run like hell away from ever doing business with this pool company. THEY ARE HORRIBLE PEOPLE! I was warned about the final payment and had to send to them the payment with a certified check and a Demand Letter to ensure they didn't cancel my warranties. Good thing because the pool pump and the electrical issues are now adding to the list of crap work. I would give zero stars if I could. If anyone needs proof with pictures, we have plenty and are totally willing to share themto ensure no one ever does business here again.I have also noticed some of the positive reviews for this company were made by its employees. read more

Worst Pool builder , My pool 4 yr old and as you can see the deck is in absolute mess . I requested and appointment with Brian owners son our job supervisor , to talk over final stuff and fix a few things and make final payment of 400.00 ( other paid in cash) . They ignored my request and didn't take last payment . Instead they took away all warranty . My Light has went out , pump took a crap and the deck is horrible . Brain is a plain worthless human ., Go else where even next door is a great pool supply and builder . read more

I can't being with all the problems pool isn't a year old yet deck 17 cracks one of which the deck seems like it is dropping down uneven.Spots in pool someone came 3 before Christmas 2019. Said pool need to be drained and they would need to clean it with peroxide took about 10 pictures never heard from anyone again .Construction of the pool and deck very poor. Subcontractors that were here were poor bring there children here to work on pool and it looks like children built my pool.I told ArtesianI would call OSHA if I found another child working on my stuff that I wasn't paying for child to build my stuff. I HAVE PICTURES so when they come back and say it's not true, don't believe it and should I say that there other subcontractors , help is on work release from jail , How comfortable does that make a person feel, NOT TO COMFORTABLE. But they don't tell you these thing they say they didn't know until I told them That is how good there quality is.Have pictures of that also. They are good about taking there money! read more

Recently we decided to have a pool built in our backyard and chose Artesian pools to do so. I have to say not only did we have an excellent experience with the staff of Artesian but also with all the contractors that were used. We are so very happy with the way the pool turned out and would highly recommend them to anyone thinking of building one too. read more

We had a pool built July 2014 and My husband had to supervise the job every step of the way. Artisian Pool claimed to do all their own work but every step of the way is a different subcontractor. The "supervisor Jason" was never around to supervise just collect money. Our pool too has cracks around it but the stupidest thing is is they did not install a overfill drain so that when it rains the over fill will not drain out. We were told the water can not go above the plastic band that runs at the top of the tile so we have to be home to physically monitor the level of the water & pump out when it gets too high. Planning an upcoming vacation my husband called Jason several times for him to give us an estimate to install the overfill drain. Never calls back. He calls the owner Brian & talks to him, still nothing happens. We end up calling another pool company to come & give an estimate. TERRIBLE customer service & experience - don't use them! read more

Unfortunately, all that you read on the Yelp website about Artesian is not true. They are NOT trustworthy and I can guarantee you that trust is not their top concern. Their top concern is getting their money and keeping their money. Within seven months of our pool being finished, we started seeing cracks developing on the pool deck. One of them runs almost from one end of the pool deck to the other. There are cracks all around the pool and cracks running from just about every spacer on the pool deck to the top of the tile of the pool. As soon as we saw the cracks starting, we contacted the company and the secretary, Jill, said they would take care of it as soon as the busy season was over. We contacted them again, in October, and Jason came out and said they did not cover cracks in the pool. Yet, when we initially bought the pool, they said they guaranteed all of their work. NOT!!! I would NOT recommend that you use this company. We had a pool put in at another location, approximately two blocks away, from a different company which is no longer in business, and we never saw a crack in 15 years!!! So, don't believe the experience and dependability part either because they didn't have the experience to put our pool deck in properly, and they are NOT dependable. Nowhere in our contract does it say they do not cover cracks. Brian, you lied to us and we are very upset about having an ugly pool deck after less than a year. Shame on you!! South Daytona, FL read more

Where to start...just got pool finished, finally, and found the experience to be very negative. We got more than one unpleasant surprise with things not actually being how we were told when we signed contracts. The quality of the subcontractors work was not very good in my opinion. We had to ask them to come back many times to fix things that were not done right. They seemed to be in no hurry to work and usually three or four days with no work done at a time. Very disappointing since salesman said six weeks to finish. Seems they said things that didn't come true. As of right now, two weeks after "finish" we are not swimming since the pump and light are not working. We definitely would not recommend them to any friends. Good luck. read more