CM Pools was hired to do a complete pool remodel and replace brick pavers with travertine around the pool deck. Pros: 1) Entire project was completed in 10 weeks. 2) Overall remodel and look of the pool is what we wanted. 3) Communication was good until the final payment was made. 4) The glass tile installer (Jaxson) was great and did an excellent job. Cons: 1) We were not given a layout rendering at the start of the project. We were initially provided with another clients drawings, and our request for a layout rendering was only met with a sketch after we refused to sign the contract without one. 2) The estimate did not account for the adjustment of brick to travertine under our existing pool cage. They wanted to charge extra, which we refused to pay since nothing had structurally changed from when they came to give the estimate. In compromise, the brick pavers directly under the cage remained and I personally painted them at my expense. 3) Pool pump was not included in the estimate as I was initially told and was an additional $1800. 4) The pool company sent an electrician out to quote wiring for a heat pump, but a quote was never given. We had to personally hire another electrician. 5) There were 2 crews to remove brick pavers and install the travertine. The first crew was great and removed all of the brick pavers in a day. They never returned. After 2 weeks, CM did bring in another crew. This crew was much slower, smoked pot all day, everyday, and spent a good portion of their time fishing from our dock (as seen in the photo). 6) The installed travertine looked good, only the crew did not sand between most of the joints. The project manager stated that there was no need for the pavers to be sanded and that having no sand helps with water drainage. At my insistence, the manager came to do it himself, yet many joints remained unfilled. The gap pictures shown were taken after the project manager did his sanding. I then took 2 days and sanded the pool deck myself. 7) CM Pools does not seal travertine and they do not recommend doing so. Especially with the oyster - colored travertine, it definitely needs to be sealed as a green tinge starts to form right after the first rain. We spent a day cleaning and sealing the travertine a month after it was installed, using a specific travertine sealer. MUCH better! 8) CM Pools offer a month of pool cleanings once the project is complete and a "pool school" to teach pool chemistry, etc. We made the mistake of paying our final payment before the final pool cleaning. Our texts/calls went unanswered after that. We did not receive the final pool cleaning and there was definitely no "pool school." The pool tech called and said they were busy with other cleanings and if we had any questions to call them. read more

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This isn't the review I thought I'd be writing. I wanted to write on about the beauty of our new pool from CM Custom, and for the most part it is beautiful. For the most part it was good building experience, too. BUT. But, due to a lack of supervision during the building process, they left me with a punchlist. A list that is still not completed even on the one year anniversary of filling it with water. One item is the minor matter of grout that just needs to be cleaned up. It looks like a homeowner, and not a very careful one, did the grout, especially in one glaring location. It's embarrassing really. And, also embarrassing is the white adhesive that is showing between the lovely glass tiles - in a BLUE pool. No way the worker should have left it that way. The other outstanding item is the PAL Lighting LED lights that we agreed to do as a bit of an experiment - a very expensive experiment. They look great when they work. One light needed to be replaced in May of 2021. Hasn't happened yet and now they are turning on at all times of the day and night on their own. This is the second time it's happened and seems to be a shoddy product. So, overall is the pool beautiful? Yes. Did Clif design the pool exactly as I wanted it? Yes, Clif was great! And that's why they have two stars. Otherwise, I'm really disappointed in the company and their lack of interest in correcting the issues. read more

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I would highly recommend CM Customer Pools! From start to finish, the process went smoothly and pool looks great. Jim was a pleasure to work with and kept the project moving. read more

Tried working with Cliff. I was moving to a new home in Ormond Beach and he said he could come by before we moved in to figure out what we could do to put in an inground pool. Never head back from him. I followed up three weeks later to see if he had a chance to go by the property he replied back and said yes and there was no way to get a pool in the yard. If I didnt follow up he would have never even let me know. Ended up getting another pool company who had no problem installing an inground pool in the yard. read more

Had a really good experience with CM. My pool started earlier than planned and finished in a good amount of time. Jason was super easy to work with and even after the pool was done if I had a question, he was quick to answer it. The only snafu we had was during the digging the guys hit a few sprinkler lines and didn't fix it so we had to call someone out to fix it. We also ended up having to reroute the whole sprinkler section around the pool which cost a pretty penny. Other than that everything was really great. My suggestion for anyone look to build a pool is to budget out money for the sprinklers, sod, and sealer for travertine. read more

CM Custom Pool Designs - Finished pool - Pool & Hot Tub Service Near Me - Ormond Beach, Florida

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I called CM Pools to do a repair on my pool pump. They arrived when they said they would, gave me a fair estimate on site. Once parts were ordered they returned when they said they would and completed the job!!! Hard to find people these days that show up when they say they will. read more

Love the creativity of CM. Unique beautiful work! Worth the wait to have such a spectacular pool!

In 2019, Cmcustompooldesign was building me a 6 by 3 pool. Everything suited me 100%. I arrived. He told me. Singed an agreement. Began to execute. The pool is happy. Children spend all summer in it. Everything works well. Cmcustompooldesign maintains our pool regularly. We worked professionally and quickly, despite the fact that it was the end of September. read more

Horrible experience with this company. Had someone come out for an estimate to fix our pool and was given excuse after excuse when calling to follow up on it. It's been almost two months and every time I call to see what's going on they say they will call me back right away with answers and they never do. Definitely not how business is done, would not recommend this company with horrible business ethic we will take our money elsewhere. read more

Very disappointed with sales staff of CM pools. After a request for pool quote it is more than obvious that they are unwilling to work with me. Salesman does not follow up or return call yet always has a great excuse for not being able to follow through. Very upsetting that with cash in hand I'm better off talking to the wall. read more

We have a custom pool that is three years old now. We had to have the tile on the hot tub done three times before it was done correctly. Our pool deck has had sinking problems since the very beginning, getting worse over time and THEY WILL NOT FIX IT. Run around all the time, terrible customer service. read more

I started building the pool a long time ago, but then abandoned it. Now I decided to restore and, as it turned out, I will have to completely dismantle some equipment. I turned to C M Custom Pool Design and was extremely unhappy with the result! read more

We visit the dacha mainly in the summer, so we decided to put a pool on the site. We contacted C M Custom Pool Design and received competent professional advice on issues of interest. The construction itself was also completed on time. read more

You have a great company that works for clients. Specialists of "C M Custom Pool Design" perfectly know their business. All the answers to all possible questions were received from me. They showed their high professionalism and excellent attitude towards the client. read more

I have a large house, on the lower floor of which I have placed a recreation area: a sauna, a hot tub, billiards. The composite hot tub, offered by me in C M Custom Pool Design, suited me in all respects: excellent appearance, durability, quick installation, a large set of built-in options, ease of maintenance and, not unimportantly, an affordable price. Now I have my own spa center in my house. read more