Just a word of warning to any potential customers...not a great company to work with. The work is good, but the customer service is non-existant and we spoke with someone who claimed to be a VP of sales - Jason.
Long story short: model ordered on Nov 4th. Custom job that was going to take time - no issue. A couple months go by and we hear nothing so send a note and ask how it's going. Response gives a timeframe for when it'll be ready. Fast forward to that time frame, we again write a note to check on status, again get a response that it's going fine but delayed and will be ready by X timeframe - rinse and repeat (x3). It's not May and we still don't have a model.
Spoke to Jason - alleged VP of Sales. I say alleged as I can't imagine any VP of anything acting the way he did. Was unapologetic and even suggested it was our fault for having unrealistic expectations - recall the expectations were set by the company, not us. When he finally apologized, it was dripping with sarcasm and ended with "well I'm sure you'll sleep just fine tonight". That's just the tip of the iceberg around the converstion with Jason. We never got angry or raised voices at him, just calm conversation wanting to make the situation right. He was not interested at all.
Issues: 1) we were told specific timeframes it would be ready but never was 2) we had to bird dog and ask about status, not once did we get a courtesy email to let us know about delays. 3) Jason, Mr VP of Sales - was sarcastic, rude and disinterested. He barely even apologized and chased it back with a nice dose of sarcasm. Unprofessional.
The work is good but be ready for a rotten customer experience. And if you get Jason, good luck to you. read more