Stopped week before Halloween. Girl was very helpful…read more... Great selection for boys Picked up kid's Gozilla costume at a decent price....

An in-store visit in August; needing multiple balloons to commemorate a special day.. My experience…read morewas brutally bad. The manager seemed the most competent but why wasn't she helping customers? The store was fully staffed on a lazy Sunday afternoon. Which is surprising given that COVID-19 is still on-going and people aren't out quite as much in that area. The parking lot near them was empty and quiet. (Not the case across the lot by Trader Joe's. Which was crowded due to social distancing. They had a long line of customers waiting to get in.) Inside Party city, the employees talked amongst themselves and the "feel" is that everything is tediously slow. If a tumbleweed rolled through the store, that would be more thrilling than receiving their assistance. I needed Holy communion balloons. One cashier sent me searching down an aisle. It was ten minutes to close and had she helped me I could have been out of there faster. In any case I found two options and needed a recommendation. Something that could work and something utterly tacky. Asking employees for their opinions on balloon choice was ridiculous. One person didn't bother responding and the other asked whether it's for a girl. One of my options were pink balloons but were awfully tacky. I think if a person identifies as Catholic and a baby, they might. Hard MIGHT like that design. I got the decent one. Went back to the cashier and asked how much inflation service could cost and dude says 15 cents each. Score!** Here I'm thinking, might as well inflate 10-20 pieces given the low rate. **Moments later when the items are rung I realize he was incorrect. It's $1.20 per balloon... Seriously.. I ended up spending some $30+ dollars for balloons. Which, to any Party city employee or parent knowing how to stretch a dollar, is utterly ridiculous. The best deal is to buy a mini tank of helium which when paired with balloons is the best buy you could hope for. Having the tank means, you can make balloons for any number of parties in the future till the tank runs out. Surf reviews and you'll see a trend. When in doubt or in a pinch, try to get the store manager to help you. If management is reading this; advanced training or exercises to train staff in encountering customers is necessary. It's the basics.. the welcome greeting, how may I assist you, actively participating in aiding the customer rather than sending them in a direction. Helping customers rather than talking with their co-workers. Just recently I needed party supplies for a gathering in a nearby suburb. But because of this last visit, I just wanted a simpler shopping experience. So, I opted for a nearby city location rather than visiting here which would have been more convenient.

Excellent service and very accommodating, would highly recommend! Petya was lovely to work with and…read moredelivered on time and went above and beyond making the balloon bouquets as well.

This was my first time working with Simply Balloons but definitely not my last! Petya did such an…read moreamazing job on my mom's surprise 60th balloon arch! She was quick to get back to me and went above and beyond on the presentation!! I'm definitely going to be recommending Simply Balloons to my family and friends!

This place has everything you could possibly think of for parties of any kind - and then some. They…read morealso have great prices. I've never seen it busy, although I haven't been there right before a holiday. We were able to find everything we went there for easily. It's Christmas season, and while we weren't there specifically for any Christmas purchases, everything Christmas was 50% off, and everything else was 20% off. So, we ended up getting several items we didn't have on our list.

This is not a store you can easily buzz in and out of. Everytime I've shopped here in the past…read moreyear, there was only 1 or 2 people at the register and always a long line of customers waiting for balloons. They still offer a good variety of seasonal and regular party items at a pretty fair price, compared to comparable products I've seen online, but the long wait in line, to check out, make it a little inconvenient to shop here. I recently found some cute items here for a socially distanced Valentine (and Galentine's Day) celebration. Cute Superbowl themed items too. I also like that you can easily find party supplies by theme or colors.

Very helpful and pleasant to work with again. Good selection of tables and chairs to choose from.read more

Marcus was very rude and condescending over the phone. I asked for dimensions and he told me to…read morelook it up on the website. Not sure if it's because of my feminine voice...

I was followed by a male clerk, and it was very uncomfortable. He looked like a store owner but I'm…read morenot sure. Stay alert and be careful when you go to this place.

Terrible today. The balloon crew was making fun of customers while they left in front of other…read morecustomers. I know they are kids but not a good practice to get into.

New business with product at a tremendous value, and very friendly staff. I'll be back.read more

This is an EXCELLENT replacement for Party City closing. They have a huge selection of balloons and…read moreeverything else you could possibly need. We placed a balloon order for my daughter's upcoming birthday party and the owner was wonderful. We will definitely be back for all of our parties!

Uneducated and lazy employees standing behind the counter giving poor and useless information to…read morecustomers who ask a SPECIFIC questions because they are too busy on their phones to give a correct answer. I asked if the section they were standing at had a selection of Mylar valentine balloons to be filled. One male customer lazily pointed to a section of the store. I walked over and looked at all the balloons labeled decorative and air filled. I picked the air filled and was rudely told with rolling eyes by a male employee that it could not be filled with helium. When I asked again where the helium mylars were, again a lazy finger saying they were at the same section with the words helium. I told the second male employee NONE of the packages say helium. I go back to the valentine section and ask if "decorative means it could be helium filled and finally got confirmation. The entire time the female manager is standing there flipping through paperwork pretending nothing is happening ignoring the exchange. When I asked her if she was the manager, she lazily and ignorantly says yes, stated her 2 male employees nothing wrong and the are labeled helium. Unbelievable. Poor customer experience!!!!

Their customer service. Don't even think about getting curbside service. They never come out with…read moreyour purchase.. waited over 15 minutes and decided I would go in and get it. I have an injured knee complex tear my meniscus which I didn't want to get out of the car and walk.. I did anyways will not be shopping here again

I just received an order (Windy City Novelties LED Light Up 44" Jumbo Mardi Gras Bead Necklace with…read more3 Dynamic Light Modes for Festive Fun) The wire was broken and the largest bead was damaged. I won't send it back, since I wired it together & got it to work, but I'm not happy with it.

My experience was terrible. I spent $16.49 on 2 pks. of Warbling Bird Whistles. They were very…read morecheap and didn't make a bird sound as described, just kinda a whistle, but not even that, a faint whistle. Not at all the quality of the one I had when I was a kid (1980's). So, then I had to pay to send them back (out of pocket ($8.10), plus they didn't refund the original shipping ($5.99). So, I spent $10.50 for the merchandise + $5.99 shipping + $8.10 to send it back = $24.59 I waited for a credit back to my debit card and didn't get it after abouta month, so called them. He said the return of $10.50 was sitting in the account I had with them. I requested that it be transferred back to my checkingand he said yes, he could do that. So, I paid them a net of $14.59 for absolutely nothing!

This was huge MISTAKE!!You guys working not fair.I was pregnant 20 weeks and my day was ruined by…read moreyou.My Gender reveal party was screw up and you made me nervous about everything I ordered you balloons and paid for that but you didn't do your job.Shame on You !You are liars and not professionals .Pictures on your instagram is not matches your job exactly!And that Man who came make that gender balloon is so shameless person I have ever Met!Everybody needs know your real identity so I will make a post on instagram too!

Actually I used Balloon City in Highland Park and they were excellent!…read moreThe air walker balloons were fabulous and the bouquets beautiful. I will and look forward to using them in the very near future. The girl was extremely helpful in the selection and delivery was perfect.