My mom purchased me a floral arrangement for my 35th birthday. We love Addison Floral. They did my…read moremom's wedding flowers. They have been the place my dad would stop in for all major occasions - graduations, birthdays, etc. I am not sure what happened. I received these flowers on Wednesday. This is how they looked on Thursday. I debated posting this. My mom has a long relationship with Addison Floral. But my mom is retired and I know she spent a good amount of money on these. So when I decided to post a review, I wanted it to be as thorough as possible because I'm not only disappointed that this is what I received but I'm more so disappointed that my mom's money was spent on these flowers. Here it goes: 1) My mom specifically stated money was not an issue. She was quoted $50-$75 and she said $75 was fine. She was charged over that price. 2) My mom specifically stated something beautiful and bright flowers. And to make it pretty for a birthday. What we received is anything but. Broken off petals, daisies that cost pennies, drooping flowers, old flowers, etc. 3) Whenever flowers are delivered, they are delivered with the vase in the box. This wasn't. It looked as if when it was delivered, it must have fallen in the delivery drivers vehicle, maybe the box got wet, who knows - but no box, broken flowers, and dead flowers. 4) The flowers died in one day. 5) My mom called and spoke to someone by the name of "Donna" and expressed that she needed to speak to Larry about the terrible arrangement. Donna never gave Larry the message and had to call a second time! My mom called to express her disappointment. It seemed as though no one truly cared this was what was delivered. No explanation. No apology. All that was said was "we can refund you partially". Partially?! Now we specifically stated that we weren't looking for a refund. And we weren't. But even to offer only a partial refund shows how out of touch and how unconcerned this company and owner was. If he can treat someone who has been using his company for over 40 years like this, trust me he will not care about you or your business. This is all I'm going to say. The way you treat you customers say a lot about your business and you individually. The way you present your business in your product says a lot about your business and you individually. You were given full reign to provide a beautiful bouquet and provided something that even if it wasn't dead and destroyed would have cost half of what you charged. You delivered a broken, dying arrangement without a box that showed no care for your customer. And then when you received a call that there was unhappiness (which your notecard specifically says - please call us if you're unsatisfied), you do not show any sympathy that you ruined a birthday surprise. And you aren't man enough or have the right business mentality to know that a full refund should have been offered (even if it wouldn't have been accepted). What you should have done was send a new arrangement the next day with an apology. But you also didn't do that. You didn't do anything. You have lost good customers and business. But mostly you have lost our respect. This was a poor business performance on all counts. It's disappointing. Be better.

There was a slight mixup with my order. Addison floral took the extra steps to make it right. Rare…read moreto find such great customer service nowadays and especially on Christmas weekend when they must be very busy !

It's always a gamble when you have to send flowers from a florist that is out of state for you- BUT…read more.... We hit the jackpot with Carousel! 10/10! Customer service was point and the company delivered the idea we for a bouquet. The flowers had a design and depth and could tell it was all intentional vs throwing some flowers in a vase. Happy customers in California!

I was blown away by how beautiful my daughter and son-in-law's wedding flowers were. I honestly…read morethink I gasped when I walked in to our banquet room and saw it all for the first time. It was breathtaking. The centerpieces, the florals on the long tables, the bouquets, the corsages and boutonnieres, the altar flowers ... it all perfectly matched her vision and color scheme. Kyle was a pleasure to work with, had great suggestions, and was super responsive if I needed to touch base about something. I felt their pricing was very reasonable compared to other florists we looked at. He and his staff do amazing work and I highly recommend them for your event. I would use Carousel Flowers again in a heartbeat!

The flowers were beautiful, but not delivered when they were scheduled. Five stars would only take…read moreon time delivery otherwise perfect

Beautiful shop, amazing flowers the owner so helpful absolutely magical special arrangementsread more

Cody went above and beyond in making our special day absolutely beautiful! We were completely…read morestunned when we saw what they created for our reception. We were recommended to Shamrock Florals by a friend and I am so glad we were! From the beginning, Cody made us feel comfortable and assisted us with making our vision come to life. Cody was flexible with us making changes two weeks prior to our wedding after we saw a new post on their instagram and wanted to change up our flower stands! Our wedding was downtown Chicago and Cody personally accompanied his team to our wedding and assisted with set up and hand delivering me my bouquet. My mom even observed Cody changing out stems that didn't look absolutely perfect prior to the ceremony starting. We cannot say enough kind words about Cody and his team! If you are looking for a florist who wants to make your vision come to life and at a reasonable price, choose Shamrock Florals!

Called to order a Christmas arrangement for friends in Lombard! We live 4 hrs away! Got a picture…read moreafter it was delivered and couldn't be happier!! Just gorgeous and would use them again!!

I ordered flowers (a little late!) for our daughter whose favorite color is yellow. Not only did…read morethey deliver them the next morning, they substituted the white flowers with yellow. It was perfect and the roses and other flowers in the arrangement were beautiful and very fresh looking. Thank you Phillips!

Website sucks. I got to the end of the order and there was one of those "Type these letters and…read morenumbers," the ones that we cannot ever make out. I typed them in 3 or 4 times and am not sure if my order went through or not, or if it was multiple orders. Now, I am going to watch my email for the next few hours to see if I get email that I placed an order or orders. If I don't get an email I will look for another vendor. Lost business because of a crappy website. It shouldn't happen.

There was an order made in July for delivery August 8, that day came and went with no delivery and…read moreno communication. Sign in the door says they're on vacation the first half of August. They've removed and blocked people on Facebook who have attempted to reach out to them over it. They will absolutely commit fraud against you.

Great service and prices, loads of options, overall great experience. Both the ladies who worked…read moreinside were very friendly and kind.

First time using this florist. I wanted someone local to deliver to a good friend of mine and Green…read moreThumb did not disappoint. It was easy to order on line, they delivered exactly when promised and the arrangement was better than pictured. The flowers were fresh and beautifully arranged. I was very pleased and so was my friend!

We ordered my MIL's birthday flowers from Green Thumb and they did not disappoint! They were very…read morefriendly and easy to order from and my goodness, what beautiful a bouquet!! We had some special requests about flowers and colors and they went above and beyond to impress.

Best florist! Beautiful arrangements and nicest customer service! I googled flower shops in my area…read moreand this one came up. I could not be happier with this selection! Thank you!

Super nice staff. I didn't order ahead, but the birthday bouquet crafted for me was colorful…read morebountiful, and very affordable. I really liked that they didn't try to just toss some stems together, but adjusted the bouquet to my ( friend's ) preferences ( you that hard to shop for person ). I caught my friend without her makeup on, but that bouquet saved me. Whew!