Horrible!!! The worst!!! I walked in ten minutes early to my appointment, and this chick starts…read moreripping my head off. Wait, what?
So let me back up. Their "answering service" who she was quick to snap at me "is only one girl", was very sweet. She had let me know before my appointment in West Seattle they had problems with their online booking, and it had apparently duplicated my account. She called me back and left a message (very sweetly) saying she "had taken a chance" and booked me in for this Thursday, because she didn't want someone to take it. I called her back and told her I had no confirmation of that appointment (usually their system sends an email), and to cancel it. I then booked an appointment online for Friday, putting in the notes I use sensitive glue.
I call again the next day asking her to confirm that my Thursday appointment is cancelled. No response. I call again that night asking her to call me and confirm that she's cancelled the appointment, no response.
So then I drive an hour south and arrive early to my appointment, in great spirits, and this chick (Joelle) starts ripping my head off, telling me she cane in yesterday and I was a no show, talking to me as if we're friends and she's yelling at me. Um, no. This is a professional service and in no professional atmosphere is that ever appropriate. I should have just told her to stick it where the sun don't shine and left, but I just drove all that way.
So she continues to lecture me while I'm in the chair!! Wth?? Really?
So then I'm almost afraid to mention and confirm sensitive glue, but I do. She then proceeds to go off on this!! She stops and checks her notes and tells me they didn't use sensitive glue in Renton, and basically I'm a liar. This is after accusing me of basically not telling the truth about canceling my Thursday appointment that I'll remind you, I never made.
She then accusingly asks me why I got a volume mix fill. I respond that I think that's what I have. She goes off on me again. "You have silk lashes! Those are classic!! You're giving me all this misinformation!!" She says she got this from the notes on my file. If you see it in the notes, why would you ask me, except to accuse me more and find another way to lash out at me?!? Seriously lady, wth??
So she asks me what happens with regular glue, i say my eyes burn. She talks to me condescendingly and says "Honey, that's normal." Then goes on about her being in Vegas, etc. So we decide to proceed.
Then literally 5m later she informs me she's been "texting with Amber. Amber says she never used sensitive glue on you." So now that's the third time she's basically accused me of being a liar. Wow.
"Yes she did." I respond. "At least she said she did." So either Amber is lying or she's forgot, but the fact that she's texting Amber instead of working on me is ridiculous, during my appointment.
So then she stops and says I "should go see Amber " for my lashes, and she's not going to work on me further or charge me. Gee, thanks. She then goes on to tell me how she's going to "talk to her boss about this." Which is ambiguous.
No apology, nothing. I leave. My appointment was 1:30pm. I checked my phone leaving at it was 1:39pm. Two hour drive to get yelled at and lectured by this chick. Nope.
I call their number and not surprisingly, no answer. I ask them to have their boss call me to discuss this. No phone call.
Worst customer service ever.