I been using this store long time and buying the fabric for my hula class so I buy pretty good amount of yards every times.
This time, I bought 100 yards(4yards x 25 sets) of the Hawaiian Fabric for my hula class again. I sewed 2 sets and noticed that there is the number "18"(1.5 inch x 1.5inch big ) wrote on FRONT of the fabric. I had to check all 25 sets (100 yards). I went back and tell them what happened. They said 'Oh, that's wired. We give the extra yards if these things happened. but if you sewed it, there is nothing we can do' No apologize at all. I sad, you don't tell me if there is the number and I get extra yard, how do I know? but I try to wash it. if doesn't work, I'll be back' I went back home think about their attitude and I don't want them blame on me so decided to take back the fabric as is on next day. When I took the fabric back, female store manager IMELDA blamed on other employee that they didn't notice the number on the fabric. but ended up she was the one did it. Yes, SHE DID CUT 25 SETS WITHOUT NOCIE THE NUMBER ON FABRIC!. And she said "that's why I gave you an extra yard'. I said, you didn't tell me the beginning so I didn't notice it. Her face became turn red and start making a face. she just keep on telling me she gave me an extra yard. I said, you didn't tell me so I sewed it but I don't want to give up this fabric so what can you do?. She said ' I told you about that'. She lied now. I said, you didn't tell me. She said ' Since I gave you an extra yard, you can cut number and sew it again'. I said 'who is going to do that? me? I don't think so' So she was talking by herself that if next door is open, I can ask them to cut this part and sew it' and run to outside with my fabric. Came back in few seconds and start cutting a thread from my fabric without explain to me what's going on. She was talking with other employee in Tagalog. Sounds like she was irritated and complaining. I said, please be careful, I have to insert the elastic the other side so I didn't sewed it completely. No response from her. After little while, She went out again and few minutes later came back with a man and made big panicking noise in the store and went out again. Sounds like he sewed my fabric inside out. Yes, nobody explained to me so I have to guess. I approached one male staff and asked owner's name. But he was keep telling me that he is just an employee so ask other staff and run away from me.(didn't see him until I left) After I was waiting 25 minutes without knowing what's going on, I asked 2 other staff at the casher for owner's name and they sewed my fabric wrong way and they sad Yes. I told them that I am very disappointed with STORE MANAGER and male employee's attitude and will report to BBB. Finally, IMELDA came back with totally different attitude. She said sorry and asked me who is going to use this fabric etc.. I guess one of the staff told her that I'm going to report so she had to change the attitude, but it was so too late. Everyone make a mistake, but if you did, should accept and apologize. That's the common sense. And if you start feel too proud because your store is full with Japanese tourist who doesn't speak English doesn't complain and stay in Hawaii short time, you will lose local customer. If you don't get support from local, will be the problem. This store really have to understand that. I am not going to buy from this store anymore EVER and will tell my hula sisters, Kumus also class in Japan too. read more