I would never recommend this gym. I found this gym online & it seemed like a great fit for one on…read moreone training. I am active duty military & I let them know I was looking for help preparing for my military fitness exam. I paid in advance to get a total of two months of one on one sessions, I paid a total of $565 via Venmo.
My first session was scheduled with Charles Ward, Jr. on Saturday July 10, but then he was in a car accident & cancelled that morning (he was unharmed by the accident).
In trying to schedule my second session, it took over 24 hours to get a response. I immediately asked for a refund because I felt that the communication from Charles Ward, Jr. was unreliable & he stated "Pls I would love to work with you."
My second session was scheduled for Tuesday, July 13, at 6 am. He cancelled at 4 am because his Uber was late & rescheduled for 6 pm that night. I was able to get trained that night at 6 pm for the first time.
My third session was scheduled for Thursday, July 15, at 7 am. I showed up, no one was there. I went back in at 10 am, & was trained for the second time.
My fourth session was scheduled for Saturday, July 17, at 7 am, I showed up, no one was there, Charles Ward, Jr. texted me at 9:30 am to tell me it was flooded - he did not apologize for missing our session or tell me if we would reschedule. I asked for a refund, & he told me his phone was stolen. He asked me to give him another chance.
The last time I was supposed to be trained was Monday, July 19, at 5:30 am. I showed up, waited outside the locked gym, texted Charles Ward, Jr. at 5:45 am & 7 am. I have not heard back from him at all.
I really wanted to believe he was a good person who just happened to be disorganized. Unfortunately, I believe he takes advantage of people & then cuts off communication.
In total, I was trained twice - meaning each session cost me over $250.
I have tried consistently, politely, & respectfully to get a refund from Charles Ward, Jr. I was only trained twice, & paid for services in the amount of $565. I told Charles Ward, Jr. just to keep the first month, I am only asking for a $250 refund for the second month. He has stopped replying to me all together. As an active duty service member and a medical school student, my pay is already very low. I trusted Elev8te & Charles Ward, Jr. with my money, & frankly feel that I was taken advantage of & am the victim of a scam.
I am glad to see that others have had positive experiences, but I also read other reviews indicating that I am not the first young female Charles Ward, Jr. has taken advantage of. This has been a demeaning, stressful, & terrible experience. I would stay away from this gym. I have attached all of my conversations with Charles Ward, Jr. to this review as corroboration.
I will update this review if I am ever contacted by Charles Ward, Jr. & if my money is returned to me. As of this post, he has refused to respond. I hope this never happens to anyone else.