Ruined my wedding shirt and refused to do anything. They said it caught on another shirt when…read morebeing cleaned and they are not responsible for anything. They said there is a sign that says they aren't responsible, so my $200 Bugatchi shirt I wore once at my wedding is gone. They don't stand by their work, and you leave your nice clothes at your own risk. Go somewhere else and pay a little more that will honor their mistakes. Awful business, stay away

Requested a work shirt that's been used for about three years to be cleaned. I understand the shirt…read moreis old but there was no need to not only berate my shirt but disrespect my character calling me dirty. I took the shirt to super clean dry clean and they didn't even question the shirt and got it completely clean with no issues and no hiccups. Treat your customers better.

Took 3 tailor made shirts in for laundry. They did such a poor job, I rewashed and ironed them at…read morehome. When it was run by Asians, it was fantastic, but they retired and now run by people with no pride in their work. I do not recommend them for laundry or dry cleaning.

Maybe it was when I peered into the area behind the counter where the alterations and mending of…read moregarments takes place, as it took me to places in the heart. As I chatted with the friendly owner at the counter, when seeing the sewing machine and colorful rows of threads, I couldn't help but think of my late Mother, as she too was a seamstress. I have her old Kenmore sewing machine among the treasured ancestral artifacts in my sacred space at home. I had been wanting to make a change in where to take my dry cleaning, and reading the positive reviews on Yelp for Dry Clean City, although they're further from my home than at least ten other dry cleaners, I decided to make the trek to give them a try. I felt a kindred spirit as soon as I walked in the door. This is not your usual chain operation here, this is a husband and wife team who've put their personal touch into their business for the last 21 years. As I'm on the verge of taking a long anticipated trip to Portugal and Morocco, I took 12 shirts, three pairs of pants, and one sport coat for dry cleaning, with one shirt also needing mending, after the edge of the lint filter in our dryer grabbed the hem of that garment, and wrapping the shirt into a tight ball, it also tore a hole at the seam. First, the wife at this cleaners did a masterful job of saving that shirt for me, it's as good as new, and for a very reasonable price no less. As for the dry cleaning, I'm sold, everything came out perfectly. I'll be looking dapper for my upcoming trip. But most of all, the reason I know I've found a new place to entrust the care of my highly valued garments with, is this husband and wife team, who put love into the work of their hands. As icing on the cake, their friendliness draws you in upon entering the door for the first time. You just know, these are great souls, they're caring people, and this is a clean operation, a business whose workmanship will help to build our self esteem, as we wear the stylish clothes they've renewed for us time and again. I went for the dry cleaning, but I'll be returning for the friendship, and for their personal touch, in helping their customers feel good about ourselves. If you're also reading reviews to find a new place for your clothes to be cared for, look no further, this is your place. It's an enthusiastic 5-Star review from me. Sincerely, Keith Brown Garland

Friendly staff both in person and on the phone. I brought in a long formal dress , a coat, a cotton…read moresweater and a stained cashmere sweater and I was very pleased with my returned items. No drastic pilling and no weird smells. Thanks!

They gave a discount for being a first timer. I dislike their hours though. Theyre closed during…read morelunch when most working people do their errands. Service was ok, they did what they were supposed to.

Convenient location on the corner of Parker and Custer in front of Home Depo with a convenient…read moredrive through. I found the price to be higher than other cleaners ($9.00 to dry clean a scarf). The biggest annoyance if that they attach a bar code label on the item that cannot be removed without making another trip out to the cleaner. The staff needs to let the customers know about this bar code label at the time of drop-off and allow the customer to choose whether we want this semi-permanent label on our items.

I wasn't sure where I was going once my dry cleaners of 10+ years closed and then I found Hill Park…read moreCleaners. Love love love! Not only do they have a drive-thru, but they know you by name and call you if you leave your cleaning in too long. They always do a great job on our clothes and they provide you with a nice name tagged bag for your laundry. Top notch!

I would give 0 stars if I could. They mixed up suit jackets with me and someone else. So I got home…read morewith the wrong suit jacket. I don't wear suits often so it took a little while to discover the error. When I told them about it they treated me like it was my fault and that I must have made a mistake. Mixing up the order is bad enough but how they treated me was even worse. I'll never use this place again and would urge everyone to go elsewhere. They clearly cannot keep track of the items they have in inventory. If anyone is missing a Calvin Klein suit jacket, I might have yours!

Avoid this place! I brought a 50s poodle skirt with a few droplets of chocolate on the side. They…read moresuccessfully removed the chocolate, but returned it with a new 3 inch black mark on the other side and a different brownish stain near the waistband! I objected to paying $7+ for the service, and was told that they could maybe try to clean it again. No thanks. Now there will not be time to have it done elsewhere. Zero stars is sadly not an option on this site.

I specifically asked for my 2 shirts to be laundered and with heavy starch when dropping off my…read moreitems. Upon picking up 2 shirts, my bill was $15, they look like they were ironed only and clearly no starch by look or touch. When inquiring about my bill I was told they had been dry cleaned and not laundered or starched as I requested.

QUEST cleaners is the best cleaners in Tx!!! the customer service you receive there is above and…read morebeyond anything I have witnessed. HIGHLY RECOMMENDED!! Gay

The staff are wonderful, it's a really clean facility with a drive-through, I've used the tailor…read moreand the dry cleaners and have been impressed with both. I am now a return customer and excited to have a great dry cleaner/alterations in the immediate area.

I took 3 sweaters here for dry cleaning as my first time experience. Was welcomed and helped…read morequickly. Three sweaters cost just over $20 prepaid to dry clean. Plenty of parking spaces in their lot. They also have a drive-through lane for convenient pickup.

I've taken my clothes here the past 4 years that I've lived in Plano…read more I've never had any issues and my clothes are always returned in perfect condition. The staff is very nice and always enjoy conversing with customers.

This is the worst dry cleaning company in the dfw area and after reading a few other comments seems…read morelike this a pattern for this establishment. Mike, the owner has zero business acumen and operates this business like a 5 year old child. Purse disgrace.. They lost 4 of my brother's shirts and promised a $150 refund, but instead insulted him by writing a $50 check. He left the check at the establishment because it was a slap in the face. To make matters worse, the owner followed up with a rude text message rather than taking responsibility. Mike and Narim run a completely unprofessional operation they can't keep track of clothes, they don't honor their word, and they treat customers with zero respect. Avoid this place at all costs. They do not deserve to stay in business.