Percy did a good job previously and I would have hired him again, but the communication is horrible. I texted him on Wed night for a leak, and he said that he can take a look, but Thursday evening said that he didn't have my address. I think it's a common-sense for any business owner to be proactive when you have a prospecting customer. I gave him a benefit of the doubt and reach out again on Friday morning. I do receive a call back after my text, the person from E-Z plumbing said that he is going to call me back in 5 minutes. I was waiting for a whole day and lose track of time as I'm working from home. Turn out that I never got a call back from the company at all. My advice is to call somebody else who is more responsive, EZ plumbing did a very good job (if you can get hold of them), but they also consider your business as EZ as well unfortunately. read more

A truly nightmare to work with them. We chose them as they did a small repair for us years ago and it didn't go wrong. This time we hired them for a relatively big plumbing project. Agreed on the terms (scope of work, pulling permit etc.) on Apr 16. Percy promised the work would be finished by Apr 23. The crew finished part of work on Apr 22, and then Percy vanished for 2 weeks. During the time, we had an open trench and waste piled up in our front yard. After calling him during business hours daily and sending him multiple messages, he finally sent a text saying the city is holding it up. Called city and was told Percy did not file a permit until Apr 29 and ignored the city's simple and repeated inquiry on the length of the pipe to be installed. I had to work with the city to get the permit issued and inspection scheduled. Percy didn't show up on inspection day and I had to step in to help city finish inspection. He promised to haul away the waste after inspection and again did not do so. We had landscaping work lined up and had to postpone and postpone. I also had to pour hours into contacting him and finding alternative solution when it looked apparent he had abandoned the project. Stay away from this company is my advice to you. read more

I had called this company a few years back because I had a leak in my garage near my water heater. This company sent an incompetent plumber named Jaime to my house (hope he's been fired by now). This guy have no idea what was the problem and immediately said that I needed a new water heater. I felt it was strange that he said that because my water heater not leaking and the water seem to be coming from the ground. So I told him to leave and got a second opinion and an experienced plumber told me that it was a stab leak and he was right so I had the slab leak fixed no thanks to Jamie or this company. When you hire incompetent people sooner or later it's going to be apparent and I am glad I didn't trust Jaime or this company. read more

I liked them when Percy was just starting out. He owns the business but now, he's nowhere in sight, can't reach or won't even bother to reach out. Last job his plumber did at my house was a disaster through and through. He came to inspect the day before, promising to be there in 15, 30 and eventually 1hr 15 mins late. He promised to be on time the next day but ended up over 2 hrs late. He stepped out to buy a part he said he forgot and didn't come back for 90 mins. No call, no text as to what's happening. Ended up finishing so much later than expected.Very poor communication. He ruined my only day off of the week and had to cancel some appointments because of him. PLS AVOID! read more

The company was great in responding so quickly and having a team out here within an hour of when I called with our issue. Thankful that they had time to fix our shower since we needed to shut off the water to the house. They were professional, wore masks, and booties. They left the bathroom clean and all was working when they left. read more

I am highly satisfied with E-Z Plumbing (Dollar St., Hayward) and the job completed in September, 2019. Percy Novoa did a camera inspection to check the sewer line and to determine where it was connected to the city main. Although there were no problems with the 50+ year old sewer line at the Castro Valley property, it was prudent to have a California licensed plumbing company install a trenchless lateral line before the sewer pipe broke or had problems. E-Z Plumbing's contract for a trenchless lateral sewer line was descriptive of the materials and included obtaining a county permit. The price was very fair. The workers were professional and efficient while on-site and completed the work in three days. The inspection report was text messaged to me within the week of job completion. E-Z Plumbing also emailed me a Certificate of Compliance to comply with the CVSan ordinance regarding lateral sewer lines. Communication with E-Z Plumbing (Percy Novoa) is mainly through text messaging. There is an office number to call, but response is more reliable by texting. Best to have a smart phone to communicate with this company. read more

Percy is the best. He is honest and very helpful. The rooter hero was going to charge me alot of money for the camera snaking but EZ Plumbing was nice enough to do the camera and told me it wasn't a problem and boy he is so honest. I would definitely go with him again. It's hard to find a geniune person in this business so Kudos for your honest work. read more

tl;dr - terrible communication, wasted half my Saturday. I called and set up an appointment to install a home water filtration system. They asked me to text my address to their phone number. I did and asked for a confirmation on the appointment. No confirmation came. I called back for a confirmation. Confirmed. Cut to the weekend. I waited for an hour at my home for the appointment. I called and left a message and texted asking if they were coming. "Plumber on his way," was the text back. I waited for a couple of hours. The plumber never came. Maybe they're awesome plumbers - I don't know. That's just lousy communication and detail-sweating. read more

Terrible communication. Percy said he would come out TWICE.....no show no call both times. Steer away.

My sewage was leaking out into my garden, I called ez plumbing tonight and to my surprise he offered to come fix it tonight!! He came quickly and charged me fair pricing and did not charge me extra for it being late and on a weekend. I love this company and is a hard working man, I wish him and his company the best! May God bless him and his family and continue to send him good honest employees! read more

I had an emergency plumbing issue on a Sunday morning, in which the toilet was backing up into the shower! It was not a pleasant situation by any means!!! This company was the only company out of about five who claimed they had 24 hour service who called back and came on time. They fixed the issue immediately, which turned out to be the flushable toddler wipes...can't use them with septic tanks!!! They had to use an 80 foot snake to get all them out! Price was a little steep, so for about an hour they charged 325$ but I feel okay about it, especially it was an emergency situation, with the shower flooded with yucky waste!!! And desperate times call for desperate measures! They did come to my rescue! read more

I've had the pleasure of using EZ plumbing a couple of times! The first time they came out and replaced my water heater that was not working. The second time I called with an emergency at 8:00pm and someone was at my house 30 minutes later! Fast service, reliable and very economic! I will use EZ Plumbing for all of my plumbing needs. read more

Percy is great! He's always available if you leave a message he always returns it within a reasonable time. He has been to my home a handful of times to repair sewer drains, clogged tub, old toilets, etc. Very quick, efficient, and funny. I definitely reccomend calling Percy to help if your looking for someone trustworthy in your home that won't overcharge you. read more

These guys were great. Did our sewer lateral on very short notice, worked over the weekend to get it done in time for other construction work to follow. Done in 2 days, fair price, complete with certificates. Have no complaints and would call them again. Thank you! read more

Horrible, horrible, horrible customer service. They promise to come, but never show up. PLEASE DO NOT HIRE THESE PEOPLE. They have to come and fix the cement slab they replaced. read more

Very disappointed, have a clogged garage sink and it is leaking. Called in the am and was told they would come around 2:30, no show, no phone call. I finally texted them at 6:30 and when they called me back, I was told they showed up at the door and knocked, there is a very loud doorbell if you push the button. Someone was home. But I at least expect a phone call. read more

We had issues with our water heater in our old home which needed to get up to code, so we could close the sale of our home. After looking online at different companies, I called these guys. I tell you, from their administrative staff to their plumbers, these guys, came to the rescue and got things done so efficiently. The owner, Percy, is very knowledgeable and humble; a no nonsense gentleman. He had the parts needed for the repair, so no waiting was necessary. The next day, we got our schedule for inspection, which they also took care of, and got the approval from the city and sold our old home. Praise be to God for these guys. Then, in our present home, the shower head in the master bedroom started leaking. Again, I called these guys, talked to Monica at EZ Plumbing who got Percy and Jaime to come in about an hour, and they fixed the problem like a breeze. Their charges are reasonable, but most of all, they are professional and reliable, and fast. I would definitely recommend EZ plumbing to anyone in need of similar services. read more

This is the second time that Mr. Eduardo from EZ Plumbing does a great job!, installing our dryer, washer and water filter system. He is very profesional, honest and friendly. Always ready to help. So happy to have this company so close. Thank you!!! read more