On two separate occasions a plumber from this business has turned off water to 16 units of a townhome community. He is servicing one unit. However he gives zero notice to the resident, nor their neighboring 15 units. He does not knock on any doors, this company does not notice the HOA to provides tenants...nothing. Both times I have had my washing machine and dishwasher going which caused a malfunction. When I went out and caught him in his work van to ask him how much longer he advised he was leaving to get parts and maybe some lunch. How considerate. His wife or someone else came to bring shovels and promptly parked in my assigned stall. Inconsideration seems to run rampant in this company. read more

Elvis Yax came by and fixed out downspout and storm drain issue. Prior to him, we had 2 other plumbers come by that couldnt resolve the problem. Thanks Elvis! Hope we see you again if we have other issues in the future! read more

This company is unprofessional! The Bonetti website clearly advertises sewer and root removal services. I called their receptionist (Sheri) to request a plumbing tech to call me about clearing a restricted drainage pipe from my home gutter downspouts that leads to the the street gutter. I was told that a 'tech would call me back within a 'few minutes. No one called me back after 22 hours so I contacted them again. Instead of giving me the opportunity to speak to a professional plumber, (gatekeeper non plumber receptionist) Sheri tells me that the only resolution for my clogged drainage piple is for their company to remove and replace the entire 60 feet of underground pipe under my flagstone walkway leading to the street. This is an assessment made by a receptionist without me ever speaking to a plumber. read more

They said I had to schedule an appointment in the morning so they could diagnose & then go get parts & come back to finish repairs if need be. They came, and after looking at a few things, just left without telling me?? My downstairs neighbor, whose unit they also had to access, had to tell me they left. They didn't communicate to me at all (I hired them), that they were leaving or what the diagnosis with the leak was, but apparently they told my neighbor they had to reschedule for another date? Then I rescheduled for another date. They never showed up on that date. The office said they had the schedule messed up on their end. Apparently they tried to call me early in the morning, while my phone is still on Sleep mode because I am asleep, and when I didn't answer they decided not to come. After they no-showed, I had to reschedule a second time. The technician they sent today, Renee, had been here before. Last time he was here, he hit on me & asked about my personal life & if I had a boyfriend. As a woman who lives alone, I felt very uncomfortable. Today, they sent him again, and now I am very visibly pregnant, and he tried to touch my belly. I called the company to ask they please never send him again. read more

Dispectfully treated by a Gen Z employee while doing his work. I politely asked when the hydro jetting will be over at our building. This employee answered back to me, "What did the paper say?" I thought he didn't understand my question, so I repeated the question. Again, he said "What did the paper say?" I immediately realized he was talking down to me, as he was referring to our building notice about the hydro jetting job. This kid could have politely say that it will be over in 15 minutes, as I saw him drove away as soon as he was finished with the job. My experience has nothing to do with the work but being courteous to customers is part of the job. I will think twice before hiring this plumbing company in the future because of this experience. read more

I made an appointment with them on march 3rd 2025 and they very highly professional would definitely recommend!

In short, a plumbing company assessment can determine whether your insurance will cover the cost or if you'll be stuck paying a $15k bill out of pocket. Frank Bonetti Plumbing is dishonest and tends to side with your HOA, making you liable because they prioritize maintaining good relations with HOA's and the business they provide. Avoid Frank Bonetti if you're looking for a fair assessment. Contact me if you want evidence. read more

Bonetti's came to my business to fix a toilet. First, the employee was unprofessional. He had a difficult time with a stripped valve, and in his efforts, swore every five seconds. If it were just me there, fine; I'm a big boy, but there were children present who clearly heard it (my business is a martial arts studio). Second, he left the bathroom a mess. There was grease (or whatever it was) all over the floor and toilet when he left. Lastly, he simply didn't do the job. I noticed immediately how the handle was loose, and was positioned in such a way where you could only flush the toilet if the top was off. I was able to fix that myself, but then it started leaking. When I contacted Bonetti, their offer was to charge me again to come out. I can understand one bad employee or one bad experience. It happens. But when a company doesn't stand by their work, that's a HUGE red flag. read more

On 6/23 .. they came out for an overflow issue and all they did was replace toilet part and it wasn't after hrs. Also stated they snaked the line from outside to parking lot. First thing is it's a house, there is no parking lot, secondly, they never did the work but placed on work order. They try charge for work that was not conducted . read more

We have a 60-unit condominium complex here in Concord, Ca. Bonetti Plumbing is our "go-to" company, proving themselves time and time again to be a professionally reputable company. Their experienced plumbers have never let us down, in the remediation of all of our plumbing needs. i would like to take this opportunity to present a special "shout-out" to Bonetti's very capable plumber Brian S. for executing such a capable job on our just past plumbing project. sam bauman (hoa president). read more

Worst plumbing service ever. I cannot speak for the cost of the service as my HOA paid for it, but essentially they made an appointment to enter my second floor unit TWICE because of a problem downstairs. The first appointment, the tech didn't even spend 5 mins looking at my washing machine to determine where a leak was coming from. In those 5 mins he moved the washer 6 inches away from the wall, pointed at a dirty floor and stated that since he sees "water damage" there is a leak from my washer. There was no issue with it, as I had a professional double check. The second time they came, I wasted an entire day waiting for them to knock, but they never did. I could see from my balcony that the van showed up, but the tech didn't even come inside to look at the issue and instead was hammering at his equipment right outside. The issue was never resolved and the company has stopped all communication. read more

I'm on the HOA board for my community and I have family with a plumbing engineering background (I am also an engineer myself but in a different field). I hired Bonetti first for a personal task (several items) to see how they perform their work, and they did a good and professional job on the routine plumbing request and had reasonable charges in line with others in the industry. Afterward, I petitioned them to find a cost-effective solution for a complex water shut-off issue for the board. Of all the vendors, Dan Bonetti had the most professional and well-thought out elegant solution for our board. He understood the problem right away (missing DHRs) and made several trips to our community to analyze the details to find a working solution (all complimentary! since we hadn't signed a work order with them yet), and kept clear communication throughout. He was also one of few vendors that was willing to provide a full solution, including updated water shut-off valve maps so we could provide the homeowners updates for their manuals, and clear labels on the new valves. Our board also used them for hydrojetting services when we felt that they earned our trust and they did an excellent job with that. I will personally use their services again and I wholeheartedly recommend them for your plumbing needs as well. read more

We live in a 4th floor, and our kitchen sink couldn't drain water. It was a nightmare. Two other companies (Diablo and Plumbing Care) came over. They made a mess, charged a lot and didn't fix anything. Imagine 4 floors with no clue as tu where the clog was. Well, Bryan, from Bonetti, came over, and he stood here, helping us, until he found the clog. I'm sorry, but there's only one plumber we can recommend from here on. You guys rock! read more

My husband and I are undergoing a kitchen renovation and were in desperate need of a plumber to move a [hidden] vent inside our wall so our countertops could be installed as scheduled. He reached out to Bonetti and received the following reply by mistake: "please call this guy and tell him we can't come out until middle or late next week" because "I really don't want to do this work." Highly unprofessional. If this is what goes on behind the scenes of this company, I can only imagine what type of work they do. We ended up paying a lovely plumber $180 for 20 minutes of his time. Save your money for someone that cares about their customers. read more

Frank Bonetti Plumbing - Highly unprofessional mistakenly sent email. - Plumbing Near Me - Castro Valley, California

Bonetti Plumbing crews have been repairing a problem in my complex for the last couple of weeks and are doing seriously amazing work - everything is nearing completion and the walkway back to my home has been redone to look even nicer than before their work started. Not sure which neighbor had the plumbing issue, but community living means it affects everyone until the repairs are done. Mike and Richard have been nothing but professional and courteous every time I've walked by; and their work is outstanding. "Essential workers" is a phrase used a little too loosely right now, in my opinion, because resolving plumbing issues seems extremely essential to me - even though you might not agree, until the issue is on your property. read more

Would give them a 0 as that's what the deserve. Came to inspect our bathtub for leaks, didn't even fully walk in the bathroom to inspect and said they need to order a part and come back. Charged us and we paid. Another plumber came back and said th either plumber must not have even looked at our tub and he can't do repair and left. Then got stuck with a bill double the amount as the original. Keep calling and leaving messages and no one returns my calls but keep billing us for no work performed. read more

My tub was clogged, like stopped up clogged. I called a different plumber as they had a $99 drain special but their electric snake and/or plumber couldn't clear the blockage and said that they could fix it but they would need to cut my downstairs neighbors ceiling/wall open. Ummm, that's not gonna work for me, not this time. Frank Bonetti is the plumber that my HOA uses so I figured I should call them as they "hopefully" have a better knowledge of my buildings plumbing system. Lee arrived on time and had on a mask. He had an electric snake but his didn't get the clog either. He informed me that he would need to go back to the office to get a different snake. Once he got back with the thinner snake he went straight to work. Bam! Clog cleared!! It was hair... insert hard eye roll here. Paid for an hour of service which was fine by me as I didn't need to hire a handy man to patch my neighbors ceiling. Thanks again Lee!! read more

I had a bad experience with their service. Ironically, they are my HOA's plumber. I had an appointment with them to fix a plumbing issue at my condo. A day before the appointment, Sherry from Bonetti Plumbing called and cancelled the appointment. She indicated that one of their main clients had an issue and their guys needed to take care of it. She told me my appointment needed to be rescheduled. It took me a lot of time and effort to coordinate this appointment with my tenants. One of my tenants had to take a few hours off work to be there for the appointment. In addition and more importantly, since the plumbing work required the water to be shut off in our building, my tenants and I had posted notes on each resident's door 48 hours in advance, notifying them of the upcoming work. All of this would have to be redone based upon the cancellation of this appointment. Their last minute cancellation was totally unacceptable. Sherry from Bonetti Plumbing showed no empathy for all the troubles she and her company was causing me, especially when reminded that the other residents of my building had already been notified about the water being off and that I would have to redo the notification process 48 hours ahead of a new appointment. read more

My water heater started to leak so I called Frank Bonetti Plumbing immediately. Jeff and Randy showed up and did the job professionally and quickly and look at the picture of their beautiful work. The best Plumbers work for Frank Bonetti. read more

Frank Bonetti Plumbing - Plumbing Near Me - Castro Valley, California

I called our property management company, Hudson management company, and spoke to Brent Uridge our representative, there was a leak detected emanating from my unit. Brent contacted Bonetti plumbing who was working next-door to our condo at 955 The shores. The plumber came over with in 10 minutes and reviewed the scene of the leak in the hallway shower area. Lisa advised me that the report was written and sent it to Hudson.I was very happy with their responsiveness and responsibility. I was also impressed with the response I got on my first review which was a well thought out explanation. read more

I had 3 separate plumbing issues. I wasn't sure I would have enough money to fix all three, so we started with the toilet. That was a relatively easy fix. Went on to get my tub draining. Next fixed the kitchen sink. It's $179 minimum for 1 hour of work. He fixed all in under an hour! I went from having no usable toilet, no draining shower/tub, and a clogged sink to everything working again! These were 3 separate issues that happened all at once. He was polite, friendly, professional... just great! read more

I am a board member in Walnut Creek for San Miguel Plaza which is a condo complex. I highly recommend them. They are always there for us when we call for service, very courteous to customers and their technicians are very knowledgeable. read more

Very professional company, mostly does commercial. We've worked with them on a number of job and they know what they are doing. There hourly charge reflects their experience and the last thing you want to do is skimp on your plumber! read more

I have since filed a complaint with the Better Business Bureau. Their policy of overcharging and then never returning phone calls when the transaction is disputed has to stop. The "I put a note on the service manager's desk" is a crock. Either notes are never written or it's their unwritten policy to simply chuck the note in the trash. Since making my report to the BBB, their business rating went from an A+ to a B-. read more

We called Bonetti plumbing because our HOA referred us to them after our shower had raw sewage coming up. The plumber came in the appointment time and spent about 4 hours clearing out the pipes that were clogged. He said that they was some weird grease ball in the pipe that was clogging the water. He also told my husband that this is something that the HOA should reimburse us for and said the bill would come in the mail. He did a great job and was professioal. The HOA said they could not reimburse us because the bill said that "it was an exclusive use pipe to our unit." So my husband called the plumber to talk to the technician that did the work and was told he would be given the message. About a week later there was no return call so then I called the company again asking for the technician this time I was told they were unable to contact the technician because he was out for the next 7 months as he was hurt. So I asked if there was someone else that I could speak with and she said the manager will call me back. The manager called me back and I said that I wanted to speak to the technician because I needed to get some clarification about what he said and what was written on the bill. He said oh ok I will have him call you in a couple of days because that's when he was coming back. I said oh I thought he would be gone for 7 months and I was told no he is coming back in a few days. The manager also told me that pipes will start to clog around 10 years of use, even though I told him my neighbor who has lived there longer has had no problems. I never got a return call from the technician but when I called the lady that answered the phone said she will return my call. She left me a voice mail saying that the technician said the bill was correct and that it was an exclusive use pipe. Bottom line is if you need to get reimbursed by your HOA dont use this company because it seems like they work for the HOA not you the paying customer! read more

I was on a traffic light one day and I noticed one of there trucks next to me. The truck looked clean and in mint condition, so I figured what the "hey". I snapped a picture and fate would have it I need there services. I called and Shari ( very nice and professional lady ) answered the phone. She addressed my requests promptly and scheduled my appointment. Then I had the great pleasure of working with Jack the service technician. This guy is definitely a vet. He knew exactly what he was doing, and was very clean and professional! Found my new plumber. thank you guys. read more

These guys are rock stars. My water heater broke and flooded my garage. All the local plumbers took days to return my calls. Lisa was on the money and gave me all the info to get the process running. She was also quick to reply to my emails. Doug gave me all the technical details, rate and processes. I like the no-nonsense and honest assessment he provided. I got a quote right away. Ted, the actual guy who replaced my heater was a high-level pro. He even allowed me to pick his brains about plumbing. I found out that he also trains and teaches plumber-ology (my own word) in CA. Ted was early and got the job done quick. He even gave me some plumbing advice. Safe to say that I'll use Bonetti again in the future. read more

I'm 73, never posted a negative review, but I have to about Bonetti. My toilet was leaking internally; it kept flushing itself. The plumber came out, said he fixed it. He'd come in the afternoon; since the problem was always worse in the morning and evening, when my neighbors in my building were home, I believed him, and paid the fee. But the problem was not fixed. It got worse. My toilet was self-flushing hundreds of times a day. Drove me crazy. I contacted Daniel Bonetti, one of the company's owners. I told him I was sorry to make a fuss. Would he please get back in touch with me? He never did. Why not? What is wrong with these people? Do they think that old people can just get ripped off? A horrible company, in my opinion. Please don't use them. read more

Not sure why this company's reviews seem to be all over the map...however I have used many plumbers at our dental office over the years and Frank Bonetti Plumbing was recommended to me by another plumbing company who was too busy during the pandemic. Bonetti plumbing came right out and was professional, fast and fixed a severely clogged sink that wasn't ever done completely right years ago. We've used them several times now and the folks on the phone were terrific and efficient and the prices not outrageous. I'd highly recommend Frank Bonetti plumbing and will use them if I have residential needs. The plumber that came out really knew his stuff. read more

We had decided to make our house MORE water efficient than it was when my husband had a stroke and ended up in the hospital for 3 weeks. Since he is unable to do the work right now we called Bonetti Plumbing. Ted K. the technician that came was very professional and extremely efficient. He pointed out areas we could improve our water consumption and proceeded to fix them. We will request him again if possible. We had rental property for years and always used Bonetti for the repairs there but haven't had much call to use them personally. They are definitely on our YES list of repairpersons. read more

I work for a Dental Office in Castro Valley and have been using Frank Bonetti Plumbing for many years. Up until recently they have really been dropping the ball on their quality and customer service. At the end of 2019 they recommend that they do some sort of flush to remove all the roots and then put a camera through to make sure that all the roots were taken out. They said they could do it in one day but it took two visits, it was not big deal since we could have the office open. Come January 2020 we had a leaky pipe and called them right away, they came out and they did another flush they said it was roots. I contacted their office and wanted to find out how roots could possible grow and block the pipe in a matter of about 4 weeks. We did not think we should have to pay for the last visit because we had already done the recommended repairs. I don't recall who I spoke to it was either Shary/Diana but they sent me to Dan's voicemail they said he would be in contact. Days go by I never hear from him so I call to follow up, the ladies at the front desk said they can forward me to his voicemail and leave a note on his desk. Again no call back so I called to follow up a third time this time they said when he walks in they would make sure to stop him on the way in . Again no call back so I attempted to contact him once again now this time they said he is going to be gone until Monday (the last 3 follow ups where done in the same week why was this just told me). While all this is going on we had to have them come out to do a test so I email shary directly on a thursday to set it up. I ask her in the email to please let me know when they could come out to perform the test so I could let the person in charge of receiving the results know when to expect the results. I never got an email back on when they would be coming by. I call shary that following Tuesday and ask her if she had received my email and she responded with yes and she had sent the results over for me but there looks like some repairs needed to be done. I asked why no one had contacted me about this and she said she didn't know but that Brian would reach out to me soon . Wednesday rolls around nothing from Brian so I called them and ask if someone can please call me back because we want to get the issue fixed once again they mentioned that they will have someone who handles that to reachout to me. Thursday rolls around still NOTHING by this point I have been beyond patient, Diana answers and I tell her not only has Dan not called me but no one has called me regarding the repairs. This time they say Dan is away and so is Brian on some sort on conference. Not sure why this wasn't told to me before since I had been calling that whole week. Since all this had happened I didn't trust that they sent the results of the test to EBMUD, I contacted the man that was in charge of the results and he said that he had not received the results yet. I called Frank Bonetti Plumbing once again and I spoke to Shary. I ask why the results were not sent over she responded with well it didn't pass so I didn't send them even though she had already confirmed they were sent. I had talked to her days prior and this was never mentioned and it took a week of me call thing to find all of this out. They are unprofessional, have terrible communication, and their customer service is subpar. I would not recommend them to anyone if you want to get the job done right. read more

Very disappointed that they have elected to go commercial only and leave their long time residential customers.

The technician's are so knowledgeable and the company truly provides great service!

Does good work and is knowledgeable, but will overcharge you. Most recently they charged $200 to come to my condo and check the water pressure. The technician was at my house for less than 15 minutes. They did not perform any work or provide any parts. The bill was paid by my HOA and then passed off to me. When I challenged Bonetti Plumbing on the price of the bill, they told me they would check with their accounting department and get back to me. I've followed up three times and, of course, no response. read more

Beware of this business! We needed a new gas line for a new range. While checking to see if we had one, we discovered a pipe from our kitchen sink was leaking under our house. Suddenly an elective project became an emergency! A friend recommended Bonetti, so we called and explained our needs. A secretary took our information and told us a plumber would call us back to schedule. 24 hours later nobody had, so we called again. We were booked an appointment for the following day, between 1 and 4 pm. My husband had to miss 1/2 a day's work to wait for them. By 430 nobody had come, nor called! We called in and were told the plumber was running late (no explanation for the lack of phone call) and was on the way. He arrived around 5; my husband's vacation time wasted! Unlike any other plumber or electrician we tried, Bonetti requires $60 up front for the estimate. After we gave him our check and he spent about 5 minutes looking at our kitchen--not even going under the house to look at the leak!--he left without leaving the estimate. Apparently he had to report back to the office. The next day nobody called with the estimate. STILL leaking under our house. We called them at 4pm to find out why--all gone for the day! The next day (now 5 days from our original phone call and 3 days after the house call!) we called them again and left a message that we were going to complain to the Department of Consumer Affairs and the Better Business Bureau if we didn't get our check back. The estimate appeared the following day in the mail. By then we had found another plumber who came right away and changed his job schedule around to get our leak stopped. Interestingly, the plumber we did use charged HALF of Bonetti's estimate! We understand if a contractor is too busy to take on our job. We spoke to some plumbers who were honest and told us they couldn't fit us in for a couple of weeks. These fellows on the contrary were irresponsible thieves! If I could give them ZERO stars, I would! read more

Can't recommend this company for sewer lateral inspections. They were difficult to schedule, and when they finally made it out they didn't get the report and video to me for over a month. My dad is in the plumbing business, and he told me that the report they sent was completely unacceptable by industry standards - it was just a few sentences. They also sent a video, which initially was a blank CD - so I had to ask for it again. I sent it to my dad, who recommended I get a roto-rooter (which costs about $150), but this company recommended a full sewer line replacement ($5000-6000). read more

I had a plumbing emergency. Tried another plumber who could not get to me for a couple of days. They referred me to this company. They too were booked but the owner took empathy on me and told me it would be late afternoon. At about 1 pm I got a knock on the door. The guy was here to fix it. He got it taken care of, in less than an hour...so price was only what I was quoted. I can't thank these folks enough for sending me their best plumber, and taking mercy on me...all at the quoted price that I was happy to pay. They got my vote!!! read more

My family and I have used Bonetti's services over the years and always are well taken care of. The folks are always knowledgable and patient, willing to explain the services and repairs needed. We've never felt concerned about being swindled or mistreated. When you're in a pinch and need to be taken care of fast, these guys get the job done with integrity. read more

They overcharged us more than 100% (that is, they charged more than twice what the parts really cost at retail) for parts used, even compared to the retail prices at (relatively expensive) local hardware store. We raised the issue at the office, and the company's management refused any kind of refund. Go elsewhere, there are plenty of very good plumbers out there who will not do this. read more

Been trying to get this company to do some work, which they said was no problem. For almost two weeks, I have been tossed around to Lisa, Cullen and Brian. Each time was told that someone would contact me before the end of the day. Have not received one call back. I guess they are too busy and don't want any more work. I wish they would have just told me that to begin with. On to the next ! Frustrating !!! read more