This was the worst customer service experience I've had all year. But im not sure i can call it…read morecustomer service because in the end they didnt provide any service. I brought my 2005 Ford Expedition to this dealership for a diagnostic and possible repair. I was told they would not work on the vehicle because it was more than 20 years old, but they could at least perform a diagnostic. I asked why a Ford dealership wouldn't service a Ford vehicle. Guillermo responded that it wasn't "their vehicle" and that they don't work on vehicles over 20 years old. I replied, "It literally says Ford on the side of the vehicle," and then asked, while pointing to his shirt, "This is a Ford dealership, right?" After that exchange, instead of simply explaining the policy, he changed his position and told me they would no longer even perform the diagnostic. I understand that dealerships can have policies regarding older vehicles, and if that's the policy, that's their decision. My issue was the way the situation was handled. The interaction felt unprofessional, dismissive, and unnecessarily confrontational. This experience reflected poorly on both the dealership and the Ford brand. Based on my experience, I would recommend taking your vehicle elsewhere if you're looking for professional customer service. -Chase

I went to El Cajon Ford after my car had been breaking down on me and was met with the most kind…read moreand caring service from Lisa and Rob. Buying a car is stressful but Lisa listened to my needs and eased my nerves throughout the whole process. I was never rushed or pressured into any purchase. This was my first time buying a car from a dealership and Lisa walked me through the whole process, even setting up new insurance! I couldn't be happier with my purchase, and am so grateful to have a reliable car that suits me. The employees here are honest and genuinely care about the community they serve. I would recommend Lisa to all of my family and friends!

My husband and I had a great experience purchasing my new vehicle from Toyota of El Cajon. Since…read moreour first contact with Bernard we knew he wanted us to find what we wanted. From start to finish, the customer service was excellent. Bernard took the time to listen to our needs, answer all of our questions, and make sure we felt comfortable throughout the entire process. I really appreciate that we never felt pressured and that the focus was on helping us find the right vehicle for our needs. Bernard and Ali were professional, friendly, and attentive, which made what can sometimes be a stressful experience feel easy and enjoyable. We are very happy with our new vehicle and grateful for the positive experience. Bernard and Ali definitely have years of experience and this is key when purchasing a new vehicle. I would definitely recommend Toyota of El Cajon to anyone looking for great customer service and a smooth car-buying experience! Thanks for helping me (us) drive off in my new 4Runner TRD Off Road Premium. I love it!! Bernard gets 5 out of 5, Ali gets 5 out of 5 and Eli gets 5 out of 5!

Didn't love this place. They tried too hard to build rapport and it felt kinda slimy and unnatural…read more I value authenticity and didn't get the vibe here. I will say that they had a lot of available people to help, so I could drive any car I wanted and could take as long as I needed. I appreciated that. What I didn't like was how pressured everything felt.

They were so nice, professional, transparent, had a great price and were flexible with scheduling!read more

If you're looking for good quality cars and a great price this is the place to go. The Cars are…read moreSALVAGE titles but they only take cars that's have damage cosmetically but nothing with structural or mechanical damages. The entire sales experience was great, zero pressure sales, extremely detailed and thorough when explaining the work that was done to the vehicle to repair the damage. My wife and I will be buying our next vehicle from them as well. Great experience from start to finish.

Have you ever seen an auto dealership with this many one-star reviews? I never have. And all…read morejustified, too. This liar performs no maintenance or inspections prior to your arrival. He literally buys the cars on the web, from auctions all over the U.S.A., and they deliver the car to him in El Cajon, and he sells it to you. Period. No inspection of your car. I've spent nearly $4,500 in additional repairs AFTER purchase. Radiator, Brakes, Struts. I can send you the repair bills if you want more proof.

¡¡¡ZERO STARS!!!…read more "Sam" at WS is a hateful, rude, and tirelessly insulting person. He tried to use pushy, dishonest, and illegal sales tactics to confuse my wife and son and trick them into purchasing a car that was in no condition to be sold as a commuting vehicle. When I came to assess the vehicle, "Sam" immediately displayed a disgruntled attitude toward me while I checked the tires, electrical, seatbelts, etc. The battery died after just a few minutes of checking basic functions (wipers, blinkers, windows, etc.) and he blamed me for "leaving the lights on" (they were set to 'auto'). After checking the basic functions, I said "let's talk about price". "Sam" said, "nothing to talk about. You want it or you don't". I told him we don't want it and asked for the deposit back (my wife didn't know she didn't need to give a deposit). This began his tirade of insults, yelling, and name calling where he was desperately grasping at any weak argument to steal our money. He decided to call the police which didn't work out for him because they didn't side with him and he ultimately gave the deposit back. Long story short: DO NOT spend any time talking to him or at his business. You will only be disappointed and cheated.

He do good job cheap cars always do for customers he is very nice talking with people good luck Alinread more

Great prices and amazing customer service. Sam was always willing to meet with me and answer any…read morequestions I had whenever I needed.

had an appointment at 7:15, checked in, after arriving on time, I was told an hour and a half wait…read morebefore they could service my car for a oil change. When I asked why I had to be delayed since I had an appointment, they informed me that the appointment is just to check in. Can you imagine having a dentist appointment at 8 o'clock arriving on time and checking in only to be told that the dentist won't see you for an hour and a half because that was just your check-in time?. I backed my car out of there and never go there again. Had it done at Valvoline in 15 minutes and it was cheaper!!!! UPDATE---Got a call from Melissa who apologized and promised to make it right. I have an appt in the morning to get the rear diff fluid replaced. hopefully all goes well. Also, to be kind, the tech who originally helped me, Laura, was apologetic and professional. No fault of hers for the way HOEC schedules their customers, Went for service today, was seen on time and work was done at no charge to accomodythe inconvenience. When you make a mistake and the fix it, that shows a class act! Thanks again Laura and Melissa!

Honestly best experience I could have with a dealership, Hussain was honest and thorough throughout…read morethe whole process and made me feel very good about the car buying process with a dealership. He really understood the assignment and got me a car that I know I'll love for a long time!

I had an outstanding experience with Alain at Kia of El Cajon. He has helped me service my car…read moremultiple times, and every single visit has been smooth and stress-free thanks to him. Alain truly goes above and beyond his level of professionalism and dedication is hard to find. From the moment I walked in, he greeted me with genuine respect and made sure I felt taken care of throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure my car was handled with care. Exceptional customer service like this deserves recognition. If you're going to Kia of El Cajon, I highly recommend asking for Alain you'll be in great hands.

SHADY, SHADY, SHADY. Oh the hits just keep on coming. AVOID ANGEL as your salesman at all cost. I…read morehave been texting him for days in regards to a car he sold me on Monday 8/10/26 and he does not reply to any. Guess once you sign on the dotted line he is done with you. I was not able to take my new vehicle on Monday because they said they had to do a "safety check" on it and it would be delivered to me the next day. By 2:00 the next day I had not heard anything about the car being delivered, so I emailed the finance guy, of which Angel replied he was with another customer and could I come out after work to pick up. I said no that I work a 2nd job (which was explained in the process of purchasing) and had to be there at 4:30. Another employee ended up bringing my car out to me but when it got here it has an extra 100 miles on it since I test drove the night before? Where did they go in my car. Of course no reply to that question being asked. I will say Cameron in the Finance Dept has been awesome in communication, even though it is not his responsibility he has replied to my concerns (even on his days off) and passed the messages on to me. I am now awaiting for the Manager of sales to call me back with some explanations, funny though I got a copy of a "survey" I supposedly took about Angel that of course said everything was great, I never answered a survey because surely my answers would have been different. Guess when your a single lady going to make a purchase they feel they can "pull the rug over your eyes" and take advantage of you. Wrong female to attempt that with. So many Kia dealerships in San Diego, take your business elsewhere.

One of the best car buying exxperiences I've had. Ed who looks like Pedro Pascel was genial and…read moresweet. Bought a Hyundai Santa Fe Unlimited

Excellent experience from start to finish. Evan and Ed were great to work with professional,…read morehelpful, and made the entire process smooth and stress free. The vehicle was exactly as described, clean, well maintained, and in outstanding condition. The price was very fair, and I felt like I received a great value without the usual dealership pressure. I truly appreciate their honesty and customer service. I would definitely recommend this dealership to anyone looking for a quality vehicle and a great buying experience.

Since the very beginning of the transaction of the 2007 Honda Accord (Value Package), Sean and his…read moreteam at Car 1234 were honest and provided information about something minor with the power windows. Not only did Sean and his team source the part that was needed (a relay) to fix the issue with the power windows, they also took care of the work, and made the car buying experience completely stress free. I've already recommended Car 1234 to friends looking to buy a car. Thanks to Sean and the team at Car 1234.

I purchased a car from this company and had nothing but problems! First they only gave me one key,…read morethey refused to give me another. Then in terms of payments, they didn't keep accurate records. They will provide me with the title to the car, claiming I owe them money.