terrible I had an eye exam there and got the recommended glasses and I could not see correctly with…read morethem at all it was a safety concern instead of a solution I had to buy 15 dollar glasses at Walmart that works much better than what they gave me I return them two times for adjustments and still no good for the third time I brought the grasses back and I have not gotten a single call or any kind of response back for over 2 months ago they can look great on social media until they have issues

Dr. Wittman is awesome!! The 3 stars are for him. I ordered frames from Warby Parker because they…read moreare in my price range, and I love their frames! Well, no matter how much money you spend in their office, if your frames aren't from their office, THEY WILL NOT ADJUST YOUR FRAMES! I spent $300 on lenses, then another $283 on contacts, and was told TWICE that they wouldn't make any adjustments to my glasses. I called a few offices in the area, they were more than willing to help out once I explained what was going on. DO BETTER!!

I have a difficult prescription to get the lenses correct. The staff was extremely knowledgeable…read moreand they spent extra time, which included remeasuring and ordering new lenses.

I took my prescription from a very reputable optometrist to Eyemart Express in Appleton . I bought…read moreglasses and they didn't seem right so I went back to my optometrist to check my prescription and they found my glasses were made incorrect. They gave me a prescription to correct Eyemarts mistake . Eyemart Express put new lenses in my frames and they were so bad I was afraid in would fall or get into a car accident . They said they just followed the prescription. I asked for my money back , and they refunded it . Most of the people were very courteous but they've wasted much of my time and I had to make 4 trips there and I still don't have glasses . I'll never go back or recomend them to anyone, they were a complete waste of time !

Disappointing in many ways. 1) during eye exam doctor asked…read moreif I had any issues besides needing my prescription adjusted. I told him my eyes are irritated, dry, itchy, blurry all the time. He never offered any course if treatment and didn't discuss it any further. I wondered why he asked in the first place. 2) small selection of frames and on the expensive side compared to other places. I even saw some frames for over $500. I don't care what celebrity or designers name is on them... that should be illegal. It's a little bit of plastic and or metal and doesn't even include the lenses. There's nothing to justify the ridiculous prices. To some degree this applies to anywhere you get glasses. But other eyewear stores have a whole section of frames at prices shopko doesn't even offer. 3) the glasses I got suck. The bifocal line is right in the middle of the lens and constantly gets in the way of whatever I'm trying to look at. I kind of like the look of the clear frames, but they are noisy if that makes any sense. The plastic makes a lot of noise as you put them on and take them off and adjust. It does gradually get quieter. Things at a little bit of a distance I can see better because I needed a new prescription. But I still have a lot of trouble reading things on my phone or printed instructions, and grocery shopping is a real pain. Overall there were so many things that were a disappointment that I don't plan on returning there for my next pair of glasses.

Poor patient service and advice. My first and last time using this store. I picked up new glasses…read morethat only needed frame adjustment. As the store was very busy, I came back later for help. I was viewing things in "fishbowl" when I tried reading anything. No one greeted me. Two later customers were assisted before me. One of the techs finally asked what I needed. She told me to wait a week, use them early in the morning and get used to them, that my prescription must have changed. She never even looked at my prescription. It hadn't changed in over three years. I tried telling her this, but she talked over me. I am a Med Tech in healthcare. I don't have time for crap service like this.

The only thing preventing 5-Stars is that they wanted to charge me $15 to measure my pupil…read moredistance. Valley Vision is a clean, efficient and well-run facility. I did not feel rushed, or hurried and the eye exam was thorough. Apparently giving the patient their Pupil Distance (PD) is that is not part of the full diabetic eye exam that my insurance will be billed for. I worked as an Optician for 5 years and this is a little ridiculous. The Space for "PD" is even on the Rx form they give you, just not filled in. It is even part of the automatic Refractometer procedure (Where they auto read your script by having you look at into a machine that makes a farmhouse projection go crisp and blurry). I knew where to look on the readout form and it was plainly there. I chose to purchase my glasses someplace else and they wanted to charge me $15 (after a full eye exam) to do it.

I was initially disappointed because I did not like my glasses once I got them home and then I…read morefound out I could not return them. The staff was very nice, however, and explained that I can exchange them for a pair I like better. I am especially impressed with Deanna and would suggest that anyone ask for her by name. :). She was nice enough to order 2 sets of frames for me in different sizes and colors and is just so sweet. She never made me feel bad and gave me all the time I needed. I picked up my new glasses today and I love them. Shout out to Star for providing great service. My friend, who had not purchased her glasses at Valley Vision, was with me and Star asked if she could assist her in any way. Star was eager and willing to adjust my friend's glasses for her. We both left happy and highly satisfied.

DO NOT RECOMMEND AT ALL!! Been to this joke of a business 6…read moreseparate times and closed everytime. Does not follow the posted hours, doesn't even follow time of arrival on notes such as returning at Noon from lunch (doesn't show up rest of the day). I urge everyone to find somebody who truly cares about their business, customers an honors their word. Maybe the owner needs new glasses so she can see her own posted hours!

Exceptional care for your eyes from a dedicated, knowledgeable professional. Have seen her for…read moreyears.