Everybody is so kind and talented. Thank you so much. Emily is awesome…read more All staff are incredibly kind and helpful

I have been a loyal client of Lash and Brow Design for two years. After a recent experience, I feel…read morecompelled to share what happened -- not just because of the billing dispute, but because of how I was treated throughout. I booked an appointment for Friday, June 12th and received a text confirmation for 12:30pm. When I called that morning to ask about coming in early, I was told I had no appointment on June 12th -- that I had been booked under an old profile and phone number for June 11th, and that I owed $150 for a missed appointment I never knew I had. I showed my text confirmation clearly dated June 12th. I was told it didn't matter. The error was made by the salon -- a new front desk employee used an outdated profile, so I never received accurate confirmation details. I have documented proof of this. Despite that, the charge was not reversed and the situation was not corrected. I also want to be honest about something I've noticed over time: concerns I raise as a Black client in Carmel tend to be handled differently than those of white clients. I'm not saying this to be inflammatory -- I'm saying it because it's my lived experience, and I think it's worth naming. I have no intention of leaving this city or this salon lightly, but I do expect to be treated with the same respect, accountability, and good faith extended to everyone else. This appointment mattered. I had a gala the next day. I came prepared with proof. I was dismissed anyway. That's not acceptable, and I hope the salon takes a serious look at how client concerns are being addressed.

I live in Plainfield and make the drive here to get my eyebrows done. I only trust these…read morehardworking women with my brows. There are many threading services within Indy but let me make this clear. Many people know how to thread. Not many know how to shape. JS Eyebrows knows how to shape your brows to your liking. Never in my 10+ of getting my brows threaded was I asked "how would you like your brows today?" JS eyebrows always makes sure to ask and to make my brows to my liking. They do a great job! Recently, they started expanding and offering more services. I tried derma planing and had a great experience. The facility was clean and staff was very attentive in making sure I was okay. I will definitely be back and make the 30+ minute drive and I can't wait to try out more of their services in the future!

I happened upon this business as I was shopping around one day. Decided to go in to get my face…read morehair threaded. Someone walked in right before me, so I had to wait about 5 min, as there was only one employee. The place was very quiet and appeared clean. As I waited I looked over the pricing guide and took photos. There were several pricing guides laid out by the register, each with different prices on them, some had the price crossed out with another price hand written. Then, there was a digital pricing guide on the wall, which again had different pricing (the most expensive of them). The employee spoke very little to me and what she did say was in mumbled/broken english. She worked quickly and did not apply any soothing serum on my skin afterwards. When I checked out, the price was higher than expected. I will not be returning.

Tried to take my daughter here to get her eyebrows threaded on a Sunday afternoon. The sign said…read morethey were open, the hours said they were open, the lights were on, but the door was locked. We tried to call, but no one answered. Guess we will look somewhere else.

Wonderful experience have gone several times for threading but did eyebrow tint based upon…read morerecommendation & so happy with them!

Katie is friendly and professional! She put me at ease. The whole process was seamless and my brows…read morelook amazing!

I love my brows! Katie's work is outstanding. I could not be happier with my results.read more

As always, I LOVE this store…read more I waited over a month until I was back in town so that I could get my eyebrows done by my favorite tech. I went in Saturday around 2 PM. I'm to the point where I purposefully wait to get my eyebrows done, just so I can get them done from her. She is AMAZING! Highly highly recommend.

Staff is professional, quick and match my exact needs everything! Before co.ing here, my lashes and…read morebrows were a mess! Kulbir does an amazing job and she always takes great care ​of me! Best in town!

One of the few threading places open on a Sunday. I went here instead of my usual since it was the…read moreonly place open, and I was very pleasantly surprised. The lady was quick and did a good job. Will have to come back!

Excellent job always I'm there every two weeks and the people are really nice I love my look when…read morethey are done clean, not expensive and my lashes last me almost two months and they look so natural can't wait to get my lashes done again

The lash studio was beautiful and calming. I didn't know what to expect, because this was my first…read moretime. Lana put the lashes on one by one. OMH... During the consultation, she worked with me to understand my lashes and what I wanted. Since I had them for a few weeks now it's like I don't even notice that I am wearing them. They are like a permanent part of my lashes. They don't come off like strips, they is no strip line. I also like that I was able to schedule for my first fill-in at the first appointment. Kudos to Lana's Beautiq! You have a permanent client! Requested style I like the lashes longer on the outside giving me a cat eye appearance. Specialties This place also can do other types of lashes , like thicker, more natural , or whatever I like. Hair type I found out that my lashes are short, curly, and straight all at the same time, but she was able to take her time and make them neat and beautiful. Stylist Lana from Lana's Beautiq worked directly with me. Awesome job! Highly recommend...

I had such a great experience from start to finish. Booking was super easy and the appointment went…read morereally smoothly. The service felt professional but also really comfortable at the same time. I left feeling so happy with the results and noticed right away how much better my lashes looked. I'll definitely be coming back and recommending this spot to friends.

I wasn't sure I was ever going to get extensions, but through an interesting turn of events here I…read moream... loving my extensions. First of all, I was not looking for an over the top blanket of lashes...sure some are and it looks good for them/you, but it would look weird on me...my natural lashes are on the lighter side! Second, I'm just uncertain about anything cosmetic that needs maintenance. I don't do a lot of maintenance especially since I'm home a lot. Lori makes it a fun time to go and get my fills. She accommodates my requests, listens to things that might be uncomfortable, and is efficient. She'll take longer if needed, but doesn't seem to be struggling or taking unnecessary time either! I have experienced nothing but top notch service at Eye Candy and highly recommend it!

I am extremely disappointed with both the quality of the service and the way this situation was…read morehandled afterward. At the end of my appointment when I realized I did not get the look/feel I asked for, I specifically asked if corrections could be made, including adding the longer, fuller lashes I had originally wanted. I was told that could not be done. At that point, I believed the problem was purely cosmetic. It wasn't until I sought a second opinion that I learned there were much more serious concerns. The technician who evaluated my lashes found significant issues with the isolation and adhesive application. The lashes could not be corrected or filled--they had to be completely removed less than 24 hours after getting them on. The amount of adhesive used required an extreme amount of chemical remover, and the technician documented the condition of the lashes with photographs. Based on what she observed, she advised me to request a refund due to the glue being "cemented" on, poor isolation techniques, and large chunks of glue being left on. What I find most concerning is that despite contacting Lori almost immediately, despite having the lashes on for less than 24 hours, despite needing a full removal, and despite documented concerns from another professional, I was still denied a refund. Once another professional assessed the work, it became clear the lashes needed to be removed entirely rather than "fixed." No client should have to pay for a service, then pay another professional to completely remove that service less than a day later because of concerns with the application. Mistakes happen, but refusing to take responsibility when those mistakes are brought to your attention is what ultimately prompted me to leave this review. I cannot recommend this business based on my experience.