Terrible service. No organization. And understaffed. Don't carry all insurance. Definitely don't…read moreplan on going back anytime soon.

Went to new location and everyone was so friendly. Helped me repair my glasses and answered all my…read morequestions! 10/10 recommend!

Absolutely horrible experience. Whoever the phone operator was on 3/2/26, you're a rude ass and I…read morehope this review finds you well. I cancelled my appointment due to her, her unwillingness to understand and cooperate and just overall lack of care for the customer. If you want to give brainless replies over the phone, how about setting up an AI answering machine? Have a better day.

ABOUT THE STAFF: I went in to get eyeglasses for a prescription received elsewhere. I was astounded…read moreat how rude the salespeople were. They acted like I was just a big old bother. On the other hand, the woman who seemed to be the manager was totally cordial and professional - too bad she can't influence her staff to be better. ABOUT THE EYEGLASSES: So far so good. The prescription seems right, the delivery was timely (for a progressive lense, which always takes a few weeks). I've only had them for 3 days, so I hope the hinges will survive and the anti-scratch surface will do its job. THE PRICE was much less than LensCrafters, but more than I expected - way more than ordering online. I've had good luck ordering online, so I'll go back to that approach.

I've been coming to this site and Dr for years. I love the crew. From the Dr Orso and his team, to…read morethe crew in the adjoining Lenscrafters. They listen, ask questions to understand, and help me find the right solution to fit my vision needs. Also, so happy now is they can make my glasses on sight in 1 hour.

From the owner: Dr. Mark A. Orso & Associates is the local eye doctor to see for all of your eye care needs in…read moreCincinnati, OH. As your local Cincinnati optometrist, Dr. Mark A. Orso & Associates can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 9593 Colerain Ave Cincinnati, OH 45251 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.

Dave of Watanabe Optical is nice, understanding, and incredibly helpful. When I was recently in…read moretown I misplaced a contact and he was extremely helpful in getting me a new pair on the fly.

Look nowhere else for excellent eye care in the greater Cincinnati area! I visited Dr. Noorina…read moreZaidi at the Green Township location, and she was an incredible optometrist. Dr. Zaidi made sure she took her time during my appointment to ask me about my eye health since this was my first visit with her. The entire office atmosphere is wonderful. The staff is extremely friendly and helpful, and they are prompt and respectful of their patients' time and busy schedules. I am a huge fan of this practice and highly recommend it to anyone!

After we made an appt a year ago, they call ON the day of the appt and tell me that the dr we are…read morescheduled with can't take our insurance anymore so they had to reschedule our appt for another month out with the other dr. Walk into our appt today and they tell me that their optical doesn't take our insurance now. That is the only reason I drive 30-40 minutes to them. So we walked out and will find a new dr. Our appt last year, I took my girls out if school and were literally driving to the appt and thru call and say the dr is running 2 hours behind! It seems EVERY SINGLE TIME we've had an appt something went wrong. Last year they messed up my husband's glasses too. Gave him totally different frames then he had picked out. Just ridiculous!

Today I had appointments for an eye exam and a refraction and a fitting for glasses. The eye…read moredoctor was professional, thorough and comprehensive in his exam. He also provided great feedback to me as a patient. Tiffani spent an inordinate amount of time with me to try and select a pair of glasses that supported my facial features at a reasonable price. She has a keen eye for what looks good on a persons face but listens intently to the customer's perspective so as to provide the optimal support. Very please with the personnel in this establishment.

My experience has been horrendous when ordering a pair of sunglasses on 2/15/23. I was originally…read moretold it take two weeks. two weeks came and went. I was told there was a problem with my prescription and the lab and my insurance. So I was force to downgraded the pair of sunglasses and once again promised be done in two week. once again two weeks past and they're still blaming it on the lab. So here we stand waiting almost 2 months later no glasses. Yes you guessed it. They're blaming it on the lab. The sad part is I was dealing directly with the manager who promised the order would be expedited. I called yesterday and I was told the manager was in a meeting but would get back to me today. No word from the manager so I called once again get the run around and was told the manager won't be in until Thursday and she is off on Tuesday and Wednesdays. Why was I told she would call me back on Tuesday then. Total incompetence. Very frustrating.