I visited this store on 07/19/2025 as a 1st time Customer. I was greeted by Alexie, very attentive and professional, she directed to me where I had to go for my optometry appt. Lexus helped me with eye pre-exam and was very friendly and warm...she's a gem! Dr Elizabeth was pleasantly thorough and thoughtful, provided some good insight and direction. Marvin helped me on the salesfloor and was quite accommodating and professional. Wendy ( GM ) obviously sets a great tone here, quick to smile and help...she projects a good attitude. I appreciated their assistance. Keep up the good work, Team! read more

Just beware of the eye exam office inside of this location, they aren't affiliated with Eyeglass World and frankly they aren't professional. I wasted money getting an eye exam for contacts there which the doctor never even wrote me a prescription for. Now a few months after finally receiving a voicemail it's "too late" & the only thing I can do is pay $150 for another exam & fitting for contact lenses, no exceptions. The customer service was just hostile even over the phone. Don't go here unless you have to, & definitely avoid that scam eye exam office. Go to the Eastern location its a lot nice & it's a FULLY Eyeglass World owned location. read more

This is the 5th or 6th time I have been here. The customer service is nothing short of EXCELLENT. I brought two pair of frames and they not only did a wonderful job, were super-fast and courteous... but went above and beyond to smooth out a little area on the frame (which was not their fault) that was imperfect. Way above and beyond the call of duty. I love them and have from day one 4-5 years and going. They have grown and their service remains fantastic. This is the place to go! I will never stray anywhere else! xoxoxo, Dr. L. Taylor read more

Eyeglass World - Optometrists Near Me - Las Vegas, Nevada

We've been here many times now, and it's always a pleasant experience. We have worked with many of the staff, but Lexi and Lovejeet both have been there from our first visit. Everyone is very friendly and welcoming when you arrive. This year I got my eye exam here also. I thought the Dr was friendly and did a nice job, the 2 ladies in the eye exam area weren't as friendly as the staff in the eye glass section. I recommend going here and get your glasses here. read more

They greeted me as I came in, I handed over my glasses with the lens that popped out and followed the gentlemen helping me to his "station." He explained the issue, and put my lens back with a new screw in place. He then wished me a good day. I'll be back for my updated glasses. read more

They are so rude I was a walk in and they just told me have a seat and they will let u know if they can get you in wait 30min

My husband bought a pair of sunglasses from there and added a yellow tint to help with his driving! The customer service at this location is AMAZING ! Shajuana was really sweet and the lady that tinted the glasses went above and beyond and customized a specific yellow for him. 10/10 recommend.! And they are FAST !!! read more

Omar was so amazing and nice and explained everything so nicely want to go to anyone ask for him read more

Eyeglass World - Omg this place is amazing great social distancing and great satanizing - Optometrists Near Me - Las Vegas, Nevada

Web site says they take my insurance...Made 2 phones calls to confirm. Get to store on Tropicana to find out they dont take the insurance ...To make matters worse they blame me for not asking directly....Blondie, that manages this store, the person I talked to directly in 1st phone call fits Websters definition of a "C".....Beware, don't deal w her, she is dishonest human being...... read more

I have been coming to this location for years.... and really its about the relationships created from the beginning is the real reason.... Lovejeet the Co mgr at this location for probably.... heck I have no idea how long, but she is very endearing and knows my family as we walk in the door....Tia gets honorable mention as I know her from her first day... staff here is pretty stable ..... Sadie is the newest I believe but very very nice, All are greeted coming in the door and as you exit, the door is held for you as well, simple touches that go a long way...The newest protocols just show how much they care about the cleaning..... read more

Eyeglass World - Optometrists Near Me - Las Vegas, Nevada

The exam was fine but they failed to inform me that a follow up contact visit is required to get your prescription. I've never encountered that before and would not have scheduled the original appointment had I known. Now I have no time to come in for a follow up, they won't take me the only time I do have available because they're at lunch around that time, and I can't get my lenses. Perhaps make sure you inform clients before they book a contact lens exam that they will need multiple appointments or you'll hold their prescription hostage. read more

AMAZING customer service! Lovejeet was so friendly and patient with my 82-year-old mother. She expertly helped her find a pair of glasses and explained all the charges. Best of all they were able to get her the glasses within a few hours. Be aware this is only for long- or short-distance glasses, not for progressive lenses. She also ordered a pair of progressives, which were ready in about a week. We will be back! read more

I am happy to report that the management team at eyeglass world has made it right for me. As it turns out, the original prescription did not include the fact that I need progressive lenses. Per their offer to correct the situation, they provided me with new glasses today that are great. They are making the other pairs work as well. Thank you for the follow-though on "making it right." read more

I have been coming here since I was 14 years old. Going on twenty years now, and this place has completely gone downhill. Horrible customer service, they will literally shout at you from across the room. They misplace your glasses because people apparently don't know how to file appropriately and then they call you rude. They will talk amongst each other about you and say how rude you are for pointing out how rude and unprofessional they are. What in the world is going on? Do your job and the hell up. Don't be shocked when customers put you in your place. read more

Love these people they are very professional Ive been here twice. This last time there was a discrepancy in my prescription and I went back today and got it all sorted out no problem free of charge read more

I always go to the Eyeglass World on East Tropicana AV because they have the friendliest and most knowledgeable employees.  I went in to the location at 3350 East Tropicana on 7.29.21 and had the pleasure of having SHAJUANA help me. She was so kind and sweet. And she had a genuine smile that lit up the room! KUDOS SHAJUANA! SHAJAUANA adjusted my glasses, PUT THE LENS BACK IN AND THEN ADJUSTED MY OTHER PAIR OF READING GLASSES. while speaking to her, she indicated that she recently moved here to Las Vegas from NY City! SHAJUANA, wholeheartedly engaged in a pleasant conversation with me while she was fixing my eyeglasses...she made my experience an easy and enjoyable one! SHAJUANA, you are awesome and I hope that you go far here in Las Vegas.   And, if anyone from your management team at Eyeglass world is reading this: They need to hire and promote more people like yourself!  You went above and beyond to help me and I really appreciate it.  you are AWESOME! I HIGLY recommend SHAJUANA at Eyeglass World on East Tropicana.  (BTW: I has a TERRIBLE EXPEREINCE at the RED ROCK EYE CARE inside Eyeglass World on West Sahara).  They were VERY rude and could take some customer service lessons rom SHIJAUAN. Thank you SHAJUANA and very good luck to you in Las Vegas!  YOU WILL GO VERY FAR HERE IN LAS VEGAS WITH THE TYPE OF CUSTOMER SERVICE THAT YOU ARE PROVIDING TO OTHERS! read more

Went in for help with my sons glasses. They were very kind, understanding and helpful! Highly recommend!

I went here as I was in the search for cute well priced glasses. I found some purple glasses as well as bought a pair of sunglasses. The price was affordable for me as I dont have insurance. Not to mention they were quick as my glasses were ready a few hours later. The customer service here was amazing. I was helped by Diane as well as came back a week later with my boyfriend and was helped by Lovejeet who was also very friendly and helpful. Definitely recommend this place. Will be back. However I dont recommend the optometrist office Red Rock Eyecare inside. Horrible service and rude. Please do not go there for your prescription. read more

Most places give you the eye exam for free so they can sell you some glasses. Not these guys, $85 right off the top. 2 pairs for $78? Sure, if you're a little girl and want cute pink frames. I looked at the 2 for $98 frames, nothing I wanted. The same went for the 2 for $129. I finally found some frames I liked in the 2 for $159 rack. I picked out two different frames, wanting a clear and a sunglass in each style for a total of 4 pairs. You want those chop resistant? Well yeah! That's extra. You want anti-glare? That's extra too! You want this, you want that? By the time she was done my head was swimming, and I was so confused, I hardly knew what I wanted. Then she informed me that that they only had one set of each frame in stock, and that they'd have to be ordered. Now why would someone go to a same day place, and settle for things to be delivered at a later date? Not me. So I settled for dark lenses in one frame and clear in the other. The bill came to over $400 bucks! I asked the woman, WTH is this, it's supposed to be 2 for $159??? Oh she says, those are actually $159 each, someone must have put them back in the wrong rack! Who would that be, other than an employee who because of covid is cleaning and putting each pair back after they're handled? She told me the good news was that they came with a one year replacement guarantee. Saw that on the bill after the fact. $25 bucks! Watch these people closely, they've got the bait and switch down to a science! I normally get my glasses in Mexico, but because of covid, I went here. Never again, thanks! read more

We was there for more than 2 hours and waited on and off for most of that 2 hours. They was all unorganized, we had to explain our entire story of why we was there multiple times even after talking to a person on the phone multiple times before we got there. I would have thought they'd make a note of it or sign us up for an appointment or something but they was not be prepared for us. It wasn't in and out like that. We ended up signing and waiting. They even skipped us a few times and helped people who signed up after us. No acknowledgment or customer service, or explanation to why it was taking sooo long. I even had time to walk around to neighboring establishments. Glasses were poorly made quality that broke in a couple days of use and they didn't offer a discount to repair or replace. Really need to find a good eyeglass place. Only plus they have is reasonable prices and good selection of frames. But a guess you get what you pay for. read more

Went to the location in Sahara. Carlos was very attentive. I tried on about 20 pairs and they had to clean and put back no complaints. Super people here at this Las Vegas NV location. read more

The best thing about this place is that they can get your glasses done the same day. I had gone a few days without glasses because mine were broken so I looked up places that could do it the same day. Customer service wasnt terrible. They're having a special where you pick two frames and get them for $78 as long as they're priced $78 on their shelves. The lady did try to tall me into getting some more expensive sunglasses and "advised" me to get all these upgrades. There was some trouble with telling me i can get a specific kind of lens but they didnt have them so they upgraded me for free. I ended up paying $235 for two pairs and I was able to pick them up a few hours later. read more

loved the place everyone was wearing a mask I was greeted at the front door they took my temperature and gave me hand sanitizer. I had none of my insurance with me so a lovely lady lovejeet jumped into action asked me a few questions and came back with what my insurance would cover. I wanted to thank library for going above and beyond . read more

Best service I've ever had in any industry!! Period. These guys here at eye glass world, show they care about your eyes. They inform you of the good deals they have& they get you hooked up fast. Even same day Lenses. Which I thought was I believable!! Raymon was really good help as well. Got 4 pairs of glasses for me& my gf. :) 5 stars!!! read more

Eyeglass World - Optometrists Near Me - Las Vegas, Nevada

Traje a mi hijo para un examen de la vista y las damas en el consultorio del médico fueron increíbles. Doris y Anarikka creo que me ayudaron. doris fue muy dulce y profesional. Te recomiendo que vengas y preguntes por Doris si quieres un excelente servicio al cliente y hospitalidad. read more

Had a great experience here, came with my friend for her appointment, figured since I was there minus well get my vision checked out too. Staff was courteous and helpful, one employee who stood out and made the whole experience quick, painless was Lovejeet she kept my friend and I laughing the whole time, she was knowledgeable and the whole process was quick! If you come here see Lovejeet. read more

My family and I have been customers here for years. Each experience has been amazing. Great customer service from the whole team especially Tiya and Lovejeet! read more

Very affordable, friendly, and such a simple in and out process. Omar helped me right away, got my info quickly while I picked out some frames, he then broke down all the lens options while explaining the prices and found the most cost effective way to get me what I wanted by checking out all the different discounts offered by eyeglass world vs my insurance. read more

Very poor service, had to call to get my glasses, felt taken advantage because I am a senior. They try to up sell second pair of glasses.

I had one good experience with two eyeglass purchases when I first moved here, but then I decided to try target because they had an expensive frame that I liked. As much as I LOVE tar-jay, I will NOT buy eyeglasses there AGAIN. I did not hear from them for one month, and then when I went there they had a backlog of five boxes of glasses. I went back in here for sunglasses, and I found an AWESOME pair of Versace closeouts which I got for a really good price. In addition, I received excellent service from a lady with a British accent named Lovejeet, who not only helped me try on and fit the frames but also helped me price out the lenses with various options. This was such an easy, no stress buying experience and I will definitely come back next year when I need to update my prescription. read more

This review is for the amazingly brilliant Optician Lovejeet, but when you give someone a title it limits them and she is so much more. This is my first time needing spectacles for ailing eyesight but being a self-proclaimed SunGlassSnob, I already had several pairs of nice frames which I had taken to LensCrafters in the mall by my house the guy made it all so mysterious, putting lenses with my prescription in them possibly couldn't be done, I was being sold in buying new frames which were the same flagship brand they sold. I have made it a hard fast rule if something's going to cost me more than 300.00 dollars, I get three opinions or estimates, and wait thee days. So when I went into eyeglass world for BoGFree or two pairs for the price of one, I was just hoping the person didn't talk down to me because glasses are mysterious it's not the newest offices, locations & facilities but it didn't matter to me because I had gone two three stores costco nothing fit my style, one pair at the huge optical brand stores in the mall was going to cost three times more and then I found Lovejeet, she made it alright she took care of everything what a great place they are lucky to have her and I will go back when I need more glasses because of Lovejeet, she treated me like a true professional. read more

Well, I went there 3 weeks ago for their special 2/$78.00 glasses. I walked in with no appt. picked out some frames that I likes. Got in to see the Optometrist within minutes. Whet back and placed my order, and the following weekend picked up my new glasses both as was promised. As a matter of fact I got there during their lunch hour (which was CLEARLY POSTED) on the door and my receipt, and they still completed my order. I thought they were ALL Great !. It was fast, easy and you cannot beat their price. Today one of the tech's called me to see if everything was OK. Wanted to check to see If I was Happy with the glasses and reminded me if they need any kind of adjustments or anything else to stop by. I would HIGHLY RECOMMEND them. Thank You S. Hopkins read more

This store is filthy and falling apart. EW really needs to move it to a newer strip mall or invest some serious money in rehabbing it (I suggest the former). I ended up going all the way out to the one on Sahara (which isn't exactly high end, but is much better than this location) to make my purchase. I can't really speak to the staff or services as I just browsed the selection and decided I didn't even want to deal with this place. There's also a bus stop out front which causes lots of shady characters to mill around their parking lot. read more