The service has been great. The doctor is super pro. They fixed my moms prescription. She received a pair from shopko and they couldn't have been more messed up. So thankful they helped get the right prescription Really great frame selection . read more

I went to Eyedentity as I was having a problem seeing from my left eye and Dr. Atkins immediately began some tests as he was concerned. It turns out that I had an aneurism in that eye and I was blind. He immediately called my Retina specialist and got me in to see him the next day. If it was not for his knowledge and fast thinking I may not have done anything about it. their eye wear is the best and so is their care. Thank you read more

I love this place so much! I started going here almost ten years ago after a bad experience with another optometrist. The staff is so warm and welcoming and always has been. Dr. Kerry is insightful and goofy - and taught me years ago about the importance of fully removing my eye makeup. The selection of glasses frames is unbeatable, they really do have something for everyone! The opticians are diligent and so helpful. I live in California but still get my glasses here when I come home for the holidays. read more

Give these guys your business. They're simply the best I've been to, and I have been wearing glasses since childhood. The staff couldn't be any nicer. And they will work with you to navigate complicated insurance issues. I'm switching because I have just moved here, but I wish I had known them for longer. Definitely plan on sticking with them for the long term. read more

I didn't know what to expect ,it was my first Eye exam.They not only examined my eyes ,they educated me on what everything meant.I came out of my eye exam educated about my eyes and with the knowledge that I needed to follow up from now on on a yearly basis!!!They are awesome! read more

Have I not written a review about this place yet? Yeesh. Well, to start, I purchased a new pair of frames + had an exam with the doctor--who, by the way, is completely awesome. I bought my glasses back in April or so; my review is a bit dated, but I'm going to comment because the latest reviews have had bad experiences, so I figured I'd add to the collective 4-5 star reviews! I did not have an appointment, but rather a walk-in, which I was blown away by how fast I was able to get in the door and see the doctor. I was honestly just rummaging around the store to see what their frames were like, as I had no idea I could get my exam out of the way the day of! Paperwork took a bit, but that's to be expected. After waiting a bit, I spoke with Dr. Kerry, and I absolutely love his personality. Blunt, fast, and gets right to the point. He obviously listens to your concerns (if you have any) or your questions / comments, but with his expertise and speed, he's a top-notch optometrist. After finishing my exam, I did the search of finding the perfect pair. The sales associates helping me were completely and utterly amazing. I would grab a pair, try 'em on, and they'd tell me how they looked--objectively! It was a total process of 2 hours because... well, admittedly, the other hour was just from trying on frames alone. There were so many to choose from and I couldn't pick. After all that was said and done, I finally picked the glasses I wanted, and finished paying. When that was all processed, they told me it'd take up to "1-2 weeks" to get my prescription in the glasses. Not only did they finish within the time limit allotted, but they called in a few days prior and said that they were checking in and thinking of me, which I thought was sweet! :) Overall: 10/10. This place is awesome and I've always recommended this establishment to my friends who are looking to find a new optometrist / glasses. read more

From the moment you walk in you are greeted by stylish, sassy and supersweet staff members! The doctor is knowledgeable & approachable and the whole atmosphere is welcoming and fun! We were cared for as my future third grader picked up his glasses like no other optometrist office! I have worn glasses since 1975 and I have never encountered a better location for my/our needs than this! read more

What a great place! Quality eye care. The doctor & staff seem to genuinely love their work. Dr. Kerry carefully explained everything. They have a gorgeous selection of frames & staff expertly explained how my insurance works & what would be the best use of my coverage. Great experience all round & I almost wish I needed to go in more often. read more

Eyedentity is the coolest place on the planet for eye wear! I have never had so much fun looking for a pair of glasses in my life! The staff are knowledgeable, well trained and not afraid to step outside the box, which is exactly what I needed. I was looking for a dream pair of glasses and these guys made it happen for me. If you are tired of the run-of-the-mill box store optical outlets, then look no further. You will find the glasses you need and make some cool friends to boot! read more

Nice staff and Dr. Best thing is appointments are never too far out in the future. Lately they've likely had an explosion of customers (good for them) so I'm probably being a bit harsh but every time I visit they have to spend minutes pulling my file and asking me if I remember when I came in last etc. Eventually they do pull out a hard copy from somewhere and then manager to misplaced it by my next visit. They are cool to hang out with so in the past this did not bother me but when short on time, oh well. I also had a tough time getting copy of my own prescription from them. It took me multiple visits and phone calls. read more

OK first of all I cannot say enough good things about Eyedentity! I have always had 2020 vision but unfortunately due to some medical stuff my vision has gotten pretty bad in the past year. I have never worn glasses in my life so i Imagined that the change would be quite difficult. When I walked into Eyedentity I told them of my situation and from then on they have absolutely bent over backwards to help me and make the change to glasses seamless. They are truly angels! Everyone that works in that store really do care about their work and It's so nice to know that you're not going get ripped off just for the sale but they actually are trying to do the best they can to help you improve vision and overall quality of life! Thank you Eyedentity , you are a breath of fresh air! read more

When I came to my scheduled appointment on tim and entered the office, I was not properly greeted, noticed and was not told to which table to address for check in as there are three tables ( so i was little bit confused) left, right and straight, and all of these women were busy either talking on the phone, typing something on the computer or talking to other patients. I quietly walked around the room, looking at the glasses and waiting until somebody will get free. The customer service needs more attention and multitask proper at least saying: "Hello, we will be right back or something..." The doctor is so overbooked, the whole appointment was so rushed, so I barely had time to speak with the doctor about my concerns and ask all prepared questions. it looked like there is only 1 minute if not 30 seconds apart from next appointment. The only reason I came to see the doctor, is to check my retina as I have a risk for retina detachment, so I am required to check it regularly. I told doctor in the beginning of the appointment about this, but the whole appointment he just did the regular eye check and only at the end he asked if i want to dilute my eyes to take a closer look of my retina or i can do it next time (meaning to schedule another appointment?! and pay again). of course, I insisted on doing it then. He diluted my eyes with drops, put me in a waiting room, took another patient, after finishing with that patient, he started exam on me right away, without even sanitizing or washing his hands. I am not a clean freak or anything, but come on...at least sanitize your hands. I will never go back there, had bad experience. He maybe a good doctor, but I did not feel that I had a proper exam. read more

It was a saga with these guys. I needed to buy new contact lenses and since it was not a US prescription I was advised to get that made first. Meanwhile I lived off test lenses. When I got my eyes checked for a new prescription, the doctor was efficient and examined the eyes thoroughly. That part was fine. Then the store staff lost my new prescription. And after several follow-up visits, it was found. The error was attributed to some confusion as they are moving from a paper patient management system to an online one. I think they know their job but were too confused. Possibly a phase of transition and they need to get their act together very soon. I finally got my lenses by the way. I would say, I was very patient with them. read more

I've never really had an opinion about an optometrist until I was seen by Kerry at Eyedentity for my regular eye checkup and contact lens fitting. He's a great communicator, tells you everything he's doing as he works on your eyes, puts all the options on the table, articulates the pros/cons, and is well grounded in practical eye care. His prices are reasonable, and he takes the time to make sure you get the full advangate of your insurance coverage. read more

I LOVE this store! In the past they helped my elderly Mama with a new prescription but she wanted to keep her old frames. No PROBLEM! Nice as could be. So when I needed new glasses I came here as well. They have an incredible, vast, varied selection for a rather small store. The people that work here are collaborative, fun and anything but stuffy. It is actually fun! Maayan has helped me three times to select frames. I call her "The Glass Whisperer". She picked out frames I never would have, that suit my face, and I get so many compliments. My most recent were prescription sunglasses that I love. She is patient and when I hesitated she said to take my time and check-in before placing the order. They have excellent customer service policies. Make an appointment here--you won't be disappointed. read more

Their selection of frames is outstanding! I just got my second pair here and I'm thrilled. They have a lot of options ranging from the most basic to just a little quirky to wildly unusual. The staff is friendly, knowledgeable and very willing to give honest opinions based on what fits your face and personal style. While many frames can be pricey they do have an excellent selection on the clearance rack they are happy to point out. read more

The atmosphere is so friendly. Couple that with consummate professionalism, and you'd be a fool to go elsewhere for your glasses.

I'm not the type of person who writes a lot of reviews, but I figured that I would truly be doing this business and these incredible people a massive wrong if not. I had been here once before (the service was great then also) but I had moved to Tacoma so I looked for an eye doctor closer to my new home; nobody else would see me in less than a month, my eyeglasses were good, the lenses had a bad experience in the sauna, I had a small procedure that changed the vision in one eye... They could see me in 2 days! So I took my bucket of problems all the way to Kirkland and they handled it with "above and beyond" customer service. Dr Kerry and Robin sat down with me to troubleshoot all of my issues. I truly felt that they were not going to be happy unless I left that office happy. We agreed on a temporary fix, Robin personally ground new lenses to fit my current frames, the Dr gave me excellent lunch options in the area. To top it off, this morning I found a personal email from Robin to check in and offer any further assistance! For all of you Eastsiders looking for an excellent eye doctor and staff - this is it! read more

I went here to purchase a pair of glasses, and ALL of the ladies who work here were extremely helpful. I have never received better customer service. I came in wanting a specific pair of glasses, but they showed me some other options which I ended up liking way more. It would have been easy on them to just let me buy the original pair that I wanted, but they knew what would look good on me and they showed me all of the options. Nicole, the Optician, even told me about a special sale/trunk show going on tomorrow, so I am going to go back and check it out to make a more educated decision. Thank you, Eyedentity!! read more

Eyedentity used to have a great selection of frames, and their collection was organized in a way that made it easy for me to find the type of thing I was looking for. Over the years I got several nice pairs of glasses there, and I found the customer service to be good. But not so much anymore. It doesn't seem to me like their selection is quite as good as it used to be. But my concern is more about how unwelcome I was made to feel. Today I was there quietly browsing around 1:30 or 1:45 in the afternoon, trying to find frames for my new prescription, when I was surprised to suddenly be hustled out of the store. They'd had takeout delivered, and even though none of the shop assistants was helping me, I guess they just didn't want any customers around while they ate lunch. I have never been ushered out of a business before in the middle of the afternoon. They said "feel free to come back at 3:00," but I think I'll take my business elsewhere in the future. read more

Amazing service across the board. Take our entire family there. Can't recommend it enough!

I was having a bout of severe dry eye. I called and they fit me in-even though I had never been there. WOW! Dr. Atkins or "Kerry" went over and above. He gave me advice, found a couple of ingrown eyelashes, and so much information. He was funny and informative. My eye feels SO much better. Eclectic! Pee Wee Herman dolls, frogs, bright fun colors, crazy glasses. I LOVED THIS OFFICE! The staff was prompt and kind. Thank you Dr. Kerry! I am a fan. Sherri F. read more

Dr. Kerry Atkins is the coolest, most easy-going optometrist! It was my first time getting my eyes checked out and he made me feel very comfortable as well as clearly explained each test and what he's looking at. All the staff were friendly and funny. Great first time optometrist experience and highly recommend them. read more

Wow- this is the coolest, and best value optometrist I've been to. 150 for full eyeglass and contact lens exam (which was fun and interesting), plus a pair of contact lens trials included. Went back for a year supply at the same price as 1-800 contacts and was given two more trial pairs with case and fluid. This place is great. read more

The folks at Eyedentity are an A++ team. Having been told for years that my vision is difficult to correct because I am "hyper-sensitive", I'd come to seriously dread vision appointments. In a moment of frustration over my latest attempt to get glasses that work for me, I searched Yelp reviews for a place that might "get" me. Wow - am I glad I listened. Turns out it's not me! My prescription was "off" the lenses were "off", the fit was "off", and the folks at Eyedentity validated every frustration I'd had with the three pairs of glasses that I brought to my first appointment. Got my new lenses from Eyedentity today, and this is the first time - in years - that they were right. Just. Like. That. Dancing a happy vision gratitude dance ... read more

First time going, I will be back! Great staff! Great Dr. I felt comfortable right away and Dr Atkins explained in detail about my eyes! Loved that!! read more

The doc here is funny and good. They took my insurance without issue and the whole staff was very helpful.

This is the coolest optometrist place I have ever been to (and you know it's a unique place the moment you walk in the door by the fun decor and the music.) The first time I walked in, Robin took one look at my glasses & asked if I'd gotten them there & knew the brand immediately. (I hadn't, I'd gotten them in Prague a few years earlier.) She orders the coolest glasses, knows her styles, knows what looks good on you & does a fabulous job making adjustments. I'm surprised to see other reviews giving the staff only 2 stars. I've had nothing but exemplary service here. I've also never bought more than one pair of glasses before - I walked out with two pairs for my appointment in March and am getting another three pairs immediately in January (because of insurance) and can easily see myself going in for another pair mid-year. My husband finally went in for an appointment and he was thrilled to see the selection there, since he's a bit of a designer-eyeglass addict. (I think I may have just become one, too.) Kerry is also a great optometrist - he's not your usual, stuffy, white-coat optometrist. He did a thorough job, did it quickly, and I even learned a thing or two. This is the kind of place I'd expect to find in Wallingford or Capitol Hill, etc - I am, again really happy to find a little gem like this on the East Side. read more

Claudia was super helpful in getting me what I needed. Staff was very friendly and overall a great experience. Will definitely return and recommend to my friends! read more

Horrible experience. I had my frames picked out with credit card in hand and just sat there waiting. Very poor multitasking by the staff.

Sadly, things have changed at Eyedentity. My family had been going there for about 15 years until this winter when my husband was charged for services never rendered. Our medical insurance was charged for treatment of migraines. While my husband checked the box on the health form, Dr. Atkins never even asked about any sort of headache. I called the office and asked about it, letting them know that we don't have vision coverage through our medical insurance and that it wasn't discussed during the appointment. I was told, "not to worry. We wouldn't be charged if insurance didn't cover it." Well, we were charged about $150 out of our health care spending account which is pretty annoying but even if we weren't charged, I find this highly unethical. They are willing to falsely file a claim with the insurance company to make a few extra dollars. We will never go back. read more

I was looking for a new pair of motorcycle riding glasses to replace my old scratched up ones. Based upon Online reviews and the fact that they accepted my insurance I chose to use Eyedentity. I had a great experience with the office manager, Robin, when I selected the frames and lens options. I was told that it would take up to 2 weeks for the frames to come in and then an additional 3 weeks for the lenses to be done at the Davis lab, which was the only lab my insurance would pay for. The order was placed on the 14th of May and I expected to hear from Eyedentity by the end of June. When I did not hear anything I called Eyedentity the first week in July. I spoke with Robin who said she would check and get back to me, after not hearing anything for several hours I called again and Robin told me that the supplier had made a mistake. When she had originally placed the order the frames were on backorder and when they were finally in stock again the supplier had failed to fill her order. I was never told by Robin that the frames were on backorder to begin with. The supplier was going to rush the frames out to them and then she would get them to Davis and hopefully they would be done in 3 weeks. Again, I waited and called the office on the 26th of July when I had not heard anything. I spoke to an associate at Eyedentity who told me that the lab had made a mistake on the lenses and was redoing them, they would not be ready for another week or two. I asked to speak to Robin but she was out of the office and would not be in until the next day. I called the next day and spoke to Robin, but there was nothing that could be done to get the glasses finished sooner. Unfortunately, I was leaving for a two week road trip which was one of the reasons why I had ordered the glasses all the way back in May. When I returned from my trip I contacted Eyedentity on August 13 and was told that my glasses were ready, however, the extra foam gasket and retaining strap that had been part of the original order were not reordered after the backorder mistake and would not be delivered for another week. At no point in this whole long ordeal did anyone from Eyedentity ever contact me without me calling them first, not even to tell me my glasses were finally done. If I had not called they would never have realized the frames had not been delivered. The only excuse given was that they are really, really swamped. Robin's idea of inventory control is to place your order in a small tray on the shelf in the back office and hope that it takes care of itself. She stated that about twice a year she goes through those trays to see if anything doesn't belong anymore. Because my insurance paid for almost all of the cost, Eyedentity only wrote off about $40 as compensation for the 3 months it took to finish my glasses and they are going to mail me the gasket and strap when they come in. Robin claimed to be mortified by the poor customer service I had received, however, Eyedentity's performance did not reflect this. I really enjoyed my initial contact with Robin and wish my experience would have continued to be as enjoyable. If you feel like micro managing you optician, calling every few days to check on your order, you might have a better experience. As it stands, I can't recommend Eyedentity. read more

The absolute worst experience I've ever had with buying new eyeglasses. Missed delivery commitments time and time again and had to call regularly to stay on top of my order. The shop is noticeably messy, dusty and unconventional. They promised delivery within 2 to 2-1/2 weeks. After 2 weeks I called them, said they forgot to send them to the lab and would have the order expedited, would be ready in one week. One week later, still not ready. Said it would be 2-3 more days. Called them 4 days later, still not ready. They tell me they'll be ready in a week. Finally called me 9 days later and they were ready for pick up. Total of 5 weeks! To their credit they did discount the glasses significantly for my trouble. read more

This is the unicorn of eye related establishments. Phenomenal customer service (seriously), unique and affordable eyewear, and a knowledgable optometrist on site. If you have United Health Care Vision, this is your best option. For that matter, if you have any or no insurance this is your best option. I came in needing contacts and glasses after moving from Portland and I needed everything in a week before leaving the country for a trip. They HAPPILY delivered the glasses and gave me a bunch of sample contacts to get me through the trip. They do not dilate your eyes, rather they take a picture and, if you are anything like me, this is a huge bonus. The on site staff is helpful, fun, and passionate about the products. Robin, one of the fine ladies there, hand picks all glasses and knows exactly how each frame should fit your face. I can't speak more highly of Eyedentity. Well played folks, well played. read more

I've worn glasses for many years and all this time I never felt the need to 'review' my Optometrist. Well, Eyedentity is great and definitely worthy of 5 stars! The people there are so friendly and helpful. They really do care! Highly recommended. read more

Wow. I have been wearing glasses since I was in first grade, and have been in and out of eye doctors and doctor's offices for a majority of my life. I can say with absolute certainty that this was my very favourite optical experience. The first thing I noticed upon calling was just how friendly and patient the receptionist was. I felt immediately comfortable setting up an appointment and upon entry, that feeling never left. The staff is so quirky, fun, knowledgeable, efficient, hilarious, and caring. I love the atmosphere of the office; you are not surrounded by harsh whites or blues and so you feel at ease and awestruck by all of the wonderful colours and trinkets to behold. You can tell that the staff has made the building their home, and a place they want to be. That makes a huge difference as a patient, and I think it impacted the quality of customer service, which was excellent. They really know what they are doing, they really care about what they do, and they make you feel right at home and so cared for. I even totally confused my insurance information and they were incredibly gracious and patient, which I so appreciated. In picking out frames, I got expert fashion advice and insight and felt confident that I was making the best possible decision. I cannot sing their praises enough. These are people who are unique and caring and will take care of you. read more

Great Experience! I really enjoyed the folks at Eyedentity - everyone there was incredibly nice and helpful. There is a laid-back atmosphere that is almost unheard of in other offices, but it was definitely present at Eyedentity! So glad to have found such a great place to call home for my eye-needs!! read more

Great frames, great customer service, great Doc! Robin is the best!

I had purchased a pair of glasses online, and while I love the frame, it didn't quite sit right on my face. I knew it could be adjusted and I had been meaning to take it in to an optical shop to get that done. I found this place on Yelp and decided to try them out, most especially since they're a small, local business and that appeals to me. I couldn't have been more pleased with my decision. Service was prompt, courteous, and the lady knew exactly what I needed. I was out of there in less than ten minutes, and best of all, the adjustments were free even though I didn't purchase the frame from them. If I'm ever in the market for optical services or new glasses, I know where I'm going. read more

I have been blind in my right eye my entire life. This causes a little issue with eye alignment, the staff at eyedentiy where the first ones to realize this. I have only been wearing glass for 5 years and my third eye doctor in as many years. See you next year! read more