If I can give this place zero , I would!!! Right after Christmas, I called several optical stores in the area and asked the same question:
1. Can I get High Index (1.71 - 1.74) lenses put in my existing new drill mount rimless frame?
2. Can they do they high index with a - 4.0 power ?
3. How much would it cost?
Every single place I called, answered yes to both question and quoted a price, including Eyedentity. I decided to go with Eyedentity because they had a 20% sale (should have known better) on lenses and came to their shop. I was greeted by a very nice young lady who confirmed the price and the ability to order high index 1.71 lenses for my frame with my Rx. I placed the order, paid my money (not insurance!) and waited....Two weeks later, I called and asked if my glasses were ready and was told to wait 1 more week. When I came down to pick up my glasses, another lady was helping me and as soon as she brought my glasses, I knew that they were wrong! The glass seemed awfully thick for high index 1.71 and one lens was almost double the thickness of the other. The lady who was giving me the glasses didn't even notice the issue and I had to convince her that a mistake was made. I pointed out that one of the lenses is twice as thick (I have -4.0 in both eyes but one eye has 0.5 astigmatism which is minute really) and even the glass that was put it was NOT the high index I paid for! She even pulled out a chart they have for thickness of 1.71 and my -4.0 was thicker then her -6.0 high index 1.71 template. The woman did not argue and wrote down (I saw her write it) what I told to her was wrong - i.e the glass was not 1.71 and the power/astigmatism was incorrect; she told me they would send the pair back to the lab and fix it. I kindly asked her to make sure to check the pair again when it comes from the lab so that I don't have to waist my time again if the pair is not properly done....she assured me that they would check them carefully. Two weeks later, I get a call from a male associate telling me my pair is ready, I asked him if they fixed the issue of doubly thick lens and he said yes, I asked him if the glass is 1.71 - he said he would check and call back. Few minutes later, he called back and said to me that the glass is 1.67 and not 1.71 When I asked why they placed a 1.67 glass when I ordered 1.71 and paid for 1.71 ( more $$), he connected me to the manager Robin ( if I am not mistaken, that's her name). The manager proceeded to tell me that they can't put in 1.71 because it would be too thin and unsafe, I told her I was aware of that and was fine with the risk and still wanted what they sold me and what I paid for - which is 1.71. High index. Robin tried to tell me that the difference is minute 0.2 millimeters (verbatim) and I should look at them and I would see that they are very light and thin. I told her that's not the point and if I wanted 1.67, I wouldn't have paid for 1.71 and if they can't provide me with 1.71, why the heck did they tell me they can and take my money for 1.71. The manager told me she would refund me the 70$ difference between the lenses I paid for and the lenses I got, or refund me the whole thing and give me my glasses back if I don't like the 1.67 glass. I decided to see the glasses they made and drove there right after work this past Friday (I told Robin I would come right after 2 pm) and found out the office to be in active preparation for a remodel. No clients but staff inside, Robin seemed irritated that I came and mumbled something like "I though you said you would come at 1...we are closed now" but let me inside the shop and showed me the glasses. Again, 1 lens was thicker then the other but both were "thinned out". I showed Robin my current pair and asked her why one lens is thicker in the new glasses if my Rx is the same and she pointed to my actual glasses and said that one lens is thicker...except it was the other lens and not he same eye as the noticeably thicker lens in the new pair. I asked for a refund and Robin said: " let me ask the lab again if they would put a 1.71 in for you" I should have insisted but I agreed and asked her if it would take long to find out as it's been 1.5 months since the order was placed originally and she said - "no, no ...I will call you on Monday". Monday, 5pm, no calls or messages from them and I called another shop (larger well known chain with a great reputation and slightly higher price) and asked if they can put the 1.71 for me and they said "no problem"! I drove down to the shop to find it in the midst of remodel but Robin came out. She was irritated to see me and when I said that I came to pick up my frames and take them to another shop, she told me that it's against FDA rules and went to get them. When she came back, she gave me the glasses and said to me that I will not get a refund until I bring their glass lenses back to them and I need to come back after the remodel. Awful service and no accountability! read more
