My 8 y.o. daughter is staying with her grandparents for the summer in NJ and last Saturday, I…read morereceived a dreaded phone call from my dad, "Your daughter has head lice!"
Unable to take care of the situation physically myself and trusting only my own research (reading online reviews from multiple sources and calling most if not all available lice removal services in/around Bergen county for rates and to get a feel of how they answer their calls/my inquiries), I'm extremely glad that I trusted my instinct and decided to go with BLR (Bergen Lice Removal).
Maria, who is also the owner, is by far one of the most genuinely caring, understanding, patient and professional individual I have ever encountered in my entire adult life. From my initial inquiry call (her soothing tone) to my few follow up calls after my daughter's visit, she put me so at ease by understanding my situation, informing me on the details of my daughter's treatment and the necessary follow-up to-do's. I checked my phone record, +/- 50 minutes of total phone time, not a second did I feel Maria was rushing through it all, nor did I feel I was an annoyance for my many questions and uncertainty. My mom and daughter did mention how clean and private the location is and how nice Maria treated them.
Also, I called about 7 different lice removal services, pricing wise, BLR is the most reasonable one, which I'm quite sure is a major, if not the deciding factor for most consumers. But, the deciding factor on that day personally, was Maria's phone etiquette and the few initial Q&A's between us. I did mention this to Maria, one company (it'll remain nameless here) I called, started with "This call may be recorded for quality.....", so yes, it's one of the few nationwide, I guess "big-playa" of the lice removal industry some might say. I was greeted with a "Hello" and as soon as I responded with a few "Hello?"s, I realized that the rep. was finishing up a burger order she was placing with someone in the background without telling me or putting me on hold... smh!
This is a long and detailed review, but I feel like and I want to shine a spotlight on BLR and especially Maria, for her outstanding customer service and her professionalism. So, Thank you very much Maria, for turning a stressful and unwanted process into a painless and manageable one. Those "big-playas" have got nothing on you, in fact, they should learn from you!!!