Have recently changed to a different Laser Away location because of my experience at this location…read more Overall, the nurses and nurse practitioners who have done my laser services have been wonderful and I thank them! My experience was more so lacking and disappointing due to the customer service end of things. To start, on my 1st appointment was "tricked" into changing my package as a sale was going on. I was told that my legs would be FREE with the current promotion they were running. I was handed a tablet to sign but was not told or shown any price and didn't think at the time (which in hindsight I realize was naive) that I would be paying anything as I was told it would be FREE. When I called the center afterwards and Comenity - there was no way to undo this. So from the start, I was not happy but I still continued to attend the location afterwards - chalking it up to me being naive and not asking questions but the frustrations continued. Very often I would arrive to my appt and be told I would have to wait longer due to staff being out. I understand this happens but it was quite frequent and I would have preferred a call or prior notice. A lot of times I'd have other plans afterwards or work that would be affected. One time; I also wasn't even able to do all my services because my appointment time was delayed by so much. My last disappointment where I decided it was time to find a new location was back in February. As you know we've had a very harsh and brutal winter. This location opens at 10 and I had my appt at that time. I arrived 10 minutes early, which is standard for me and i believe the right thing to do. I arrived to the door the same time as a worker. She looked at me with a not so nice or approachable look and I said "Hi, I have a 10 appointment, am I too early?" And she said "yes!" And just let herself in- although there were two other works inside and a lobby/waiting area. I was definitely upset because it was freezing out and I could've been waiting inside. Initially I thought maybe this person was a manager or maybe needed time to get things in order before opening, but again, there were two other women sitting inside at the front desk. In addition, I come to find out she was one of the nurses - as she performed my services that day, which was so awkward. I was very upset after the interaction and thought it was very unprofessional and not a good example of customer service ESP considering the harsh cold and turning me away. But I am not a rude person and would never make a big ordeal, so I just took the mental note and as mentioned earlier this you could say was my final straw and I knew I needed to find another location. The main reason I am sharing my experience is so no one else gets conned into a "free" service and then be financially responsible to pay more. This is the most disheartening part of my entire experience. I understand that this not reflective as the entire company - as I had a great first appointment at another location.

I don't recommend CoolSculpting--or any services--at LaserAway. My appointments were rescheduled…read morethree times due to vague "staff emergencies," at both the Hoboken and Clifton locations. For the price, the experience and results just weren't worth it. My original appointment was scheduled for April 29, but got canceled due to a "double booking." I wasn't able to reschedule until a month later due to travel. That rescheduled appointment, now set for May 26 at a different location, also got canceled--again due to staff issues. (It also happened to be Memorial Day weekend, which made the situation feel even more avoidable.) I finally had my first session on June 6, over a month later than planned. The staff was nice, but honestly, the procedure was so basic I could've done it myself. The sales pitch made it seem like you needed a nurse practitioner to avoid risks like "polyps" or poor results, but the process was extremely simple and the difference was barely noticeable. Definitely not worth the hype or the price tag. I scheduled my second appointment for July 25, the earliest possible based on their 30-day policy--but surprise, it got canceled too due to another "clinical staff emergency." I was told one of the two clinicians was in a car accident (which is awful, of course), but it's pretty concerning that they only have two staff members handling everything. I'm now booked for August 7 in Hoboken. Today is July 24. Let's see if they cancel on me a fourth time. What started as something I hoped to complete by May might not even finish by August. Save your time and money--go somewhere private and more professional. This chain is just not it.

Staff is very friendly, I love the services i get there. I've done two small areas for lazer hair…read moreremoval and have seen good results.

I've been a loyal client here for three years -- but after today's experience, I won't be coming…read moreback. Two weeks ago, I had my lips dissolved with my preferred specialist, Monica, and booked a refill appointment for October 4 at 12pm with Kelly (since Monica was out of office). I started my commute from NYC to the Verona location, but found it odd I never received a reminder -- so I called, only to learn that my appointment was never actually booked, despite scheduling it over the phone 2.5 weeks ago. They managed to squeeze me in later in the day with Megan. However, when I arrived just five minutes past their 10-minute grace period (after calling ahead to let them know I'd be slightly late), I was told I had missed my appointment and the most she could offer was a conversation -- not the actual service. I found this incredibly disappointing and frustrating, especially given the effort it takes to travel from NYC without a car, and the fact that I've been a loyal client for years. It's unfortunate to end things on this note, but I can no longer recommend Montclair Rejuvenation Center after today's experience.

Communication. If the doctor is out of town on vacation and…read morehad booked appointments, do better to contact the client. We (my sons and I) drove from Hillside to get there. No one else as available to see us. We never returned after that. Very disappointing

Upon arrival, patients must wait in their car and send a text notification to a designated phone…read morenumber. As soon as the office is ready for you, staff will come to your car and escort you in. You must wear a mask. I usually arrive a few hours before my appointment time, so I have no complaints about wait times. I first became a patient of Dr. Downie 16 years ago when I was living in NJ and her office was at another location in Montclair. I needed a doctor who specializes in the treatment of African skin, which easily scars and hyperpigments. A few customers in my hair braider's shop recommended her. Dr. Downie successfully treated my melasma because I have not since had a recurrence. Dr. Downie is both my medical and cosmetic dermatologist. I drive over and hour and a half from Eastern Long Island to see her. She has performed on me many cosmetic procedures, which beautify my skin. I use the skin and hair products she recommends. My scars have reduced significantly, and my hair is now growing like wildfire. I have never received more compliments from strangers about my image. All staff are friendly and professional. I will continue patronizing Image Dermatology because of the stellar treatment that I get here.

They sent me a text the night before my appointment to cancel. I had two services booked. They…read morewaited until closing time to cancel the appointment instead of having the respect to call me. This is the SECOND time they messed up my appointment. The first time they "lost" my appointment and had to send me to Short Hills because of their mistakes. Still waiting on a phone call to reschedule. They took my credit card information for the appointment. I guess they just don't care??

Jessica was amazing for botox. It was my first time here, definitely would come again.read more

Bared Monkey has literally everything you'd hope for in a laser center but wouldn't dream of…read morefinding in just one place. Such as... * Text communication for appointments (perfect for us busy folks who can't get on the phone!) * State of the art machines (crucial for those of us with darker skin who need to be mindful). * Extremely well organized staff who keep everything humming perfectly, including the punctuality of appts. * Amazing technicians who not only know what they're doing but are kind and thoughtful and who are efficient but never rushed. (A huge shout out to Julia--she is like soothing balm to my soul and I always leave feeling more relaxed than when I came in despite the lasers lol) * And most importantly, IT WORKS. Whatever sessions you sign up for, I guarantee you see the results. * Oh and second most importantly, it is AFFORDABLE. Start with a Groupon and grow to buying packages directly from them with the specials they regularly offer! It's like the pricing of a place that you don't expect to be the spa-like environment that it is! I know I'm just piling on the great reviews here, but quite frankly, they've earned them!

Found out about Bared Monkey Laser via Groupon. They offered great laser removal packages!! The…read morepeople were all very nice and helpful. Definitely glad to have gotten my laser removal done here :)

Waited weeks for a consult that could've been a phone call. I listed the medications I take at the…read moretime I booked my consult, however they waited until I came in to check if any were photosensitive. One is, so I can't even book until I provide a doctor's note. I could've done that weeks ago, and I would've just bought a 50% off package with the holiday deals and booked my first session if I didn't need to first come in for a 3 minute consult. The front desk staff was nice (though I have no clue what their names were because no one introduced themselves) and I was seen on time, so two stars for that, but three stars off for wasting my time. I've been preparing for weeks to begin laser treatments - no waxing, no sun, only shaving, etc., and now I'm unsure whether I should bother going back or find a different provider. UPDATE: Following my consultation, I received an email soliciting my feedback. I provided it and expressed that I had a poor experience during my consultation but remained interested in purchasing a package and working with a different specialist. No one acknowledged or responded. It now seems I'll be purchasing services elsewhere since Laser Spa doesn't care enough to earn my business with a simple response to an email. The location really is convenient and I prepared for many weeks for the treatments, so this is highly disappointing.

I've been coming to this place for many years and cannot recommended them enough. The staff here is…read moreextremely courteous and helpful. I've had many different technicians over the years, some better than others but all of them are professional when doing the treatments. The front desk staff in particular provides great customer service and are very easy to contact when I need to schedule or reschedule an appointment. I've had laser on most of my body and now I only need to go every couple of months for maintenance since some areas do grow back due to hormones. They use Cynosure laser and this has been very effictive for my skin. Getting laser was the best investment since I really don't ever have to worry about shaving anymore. They always have different promotions available so the prices are reasonable. I highly recommend this place if you're interested in laser hair removal.

I left my visit with Paola with an immediate confidence boost. I was struggling with breakouts and…read moreclogged pores from the summer when I decided to reach out and book a facial, one of the best decisions for my skin. After months of dealing with my cheeks, Paola was able to clear my pores within 1 visit and leave me with advice to maintain my beautiful new skin. I returned to her 1 month after my facial for a ViPeel, super excited for those results. Looking forward to our future services.

Arrived and was greeted by an array of colours, and a welcoming atmosphere. The service itself was…read morevery professional as well as efficient. I received an acne facial, and despite few experiences with treatments in the past, the process was gentle and yet extremely effective. Paola is an angel and the sweetest person. I love how clean and relaxing the environment she keeps as well as covid safe.

The place is very spacious and clean. I had the lymphoma massage and although I was in so much…read morepain she was very gentle and made me very relaxed. I walked out feeling good about my experience and will be back in a few days

I found out Katica's through a Groupon deal and I'm so glad that I did! Don't be fooled by the…read moreoutside, looks can be deceiving. This place is much bigger on the inside than it appears on the outside . Any nervousness I felt immediately disappeared the moment I stepped through the door. The colors are warm and inviting and the smells are invigorating. Isabel takes her time, she's experienced, knowledgeable and very pleasant. I look forward to my next service with

Dr. Soni is knowledgeable and great! I get laser picosure tattoo removal. Dr. Soni does not…read moresugarcoat things just to make a buck. He tells you things in the spirit of honesty and leaves you to decide if you want to go through with it. That right there gave me very good vibes. I took a break from getting tattoo removal for a few years because I needed to handle family and financial issues, but I definitely plan on going back. The pricing is also very fair! I highly recommend. Thank you guys for all you do. -Brendan N.

Love this place. Convenient. Clean. Pricing are good. And Dr Hardik is the best!! Highly recommend!read more

I had Skinvive procedure recommended by Dr Hong about 7 months ago. He said it 's just "expensive…read moremoisturizer " to make skin glowing. I was left with dozens and dozens of huge bumps which resembled like bad bee stings all over my cheeks and chin. I look deformed. When I confronted Dr Hong and the staff he just said he made a mistake with the procedure and brushed off. After nearly 7 months I still have bad wart like bumps with bad discoloration. Needlessly said I look much much worse now than before with bad permanent skin condition. Dr Hong is an internist not a dermatologist. He and the nurses who perform some of the procedures appear not too qualified and knowledgeable. They should study more about some of the procedures and less of money making. There should be restrictive laws and prohibit some careless practices done by money hungry doctors and nurses.

Unfortunately, I had a very bad experience with the front desk receptionists. I waited for 4 weeks…read morefor a facial before my long trip. I live an hour away, at 10:45am I called the front desk and let them know I'm running late for my 11:05am appointment due to some traffic, the front desk girl (Sarah) asked me what time will I get there, I said around 11:30. She immediately said I need to reduce my time of the facial. I said that means I only will get 5 minutes of facial, she said I can cancel my appointment and I'll get charged for it. The way she spoke to me was stone cold, and how she approached was honestly so rude. And this is not the first time they treat me this way. I asked to speak to a manager, and they sent me to another receptionist who refused to give me her name and was equally rude. She also told me there's no manager available to speak to me and hang up the phone. After that, no matter how I call, they would not pick up the phone. Then left clueless, I had to call the Manhattan location and asked them to please call the Fort Lee location and ask the manager to call me back. The silver lining is, their manager Jessi did call me back later and apologized. She was nice and reasonable and I left the conversation with some sort of comfort after my experience. The receptionists are the face of your business and their behavior has an impact on your customer relations. I hope the business will do something at this location.