I wish I had read the many past negative reviews on the internet before going to Eye See Clear Vision in Dunedin. Read this and decide if YOU want to go a professional eye doctor's office and possibly have this happen to you, too.
I stopped in after getting sushi next door and was impressed with the variety of women's frames. I made an appointment to see Dr. Maria Loulourgas.
When I asked for an itemized list of things that would be included in my new glasses, Clay told me that man at the front desk (the Dr.'s husband and business manager) would give it to me. When I asked "that man" for it, (no one ever told me his name) he said our system doesn't do that." I said, "Clay told me you would give it to me." The man stood up from behind the counter and said angrily, "You're NOT listening to me!" I was shocked! um, no dude, YOU'RE NOT LISTENING TO ME! I didn't want just the receipt with lots of codes he threw at me. I wanted a receipt that shows if I have polycarb, blue light filter, anti- reflection, transitions, etc. I have always been given this at many other places in the past.
Ten days later, when I went to pick up my new glasses, "that man" yelled at me again. This time he stood right next to me while I was sitting down talking with Clay, pointed his hand toward the door and yelled for me to leave. "YOU CAN LEAVE. Goodbye!!" I told him he can give me my money back and he shouted that the glasses are nonreturnable.
Apparently this is the norm for him. That's just what he does. I have ready MANY past negative reviews (not here on Yelp) from customers stating he yelled at them or spoke rudely to them and that they will not return. Most of the replies to those reviews state that the yelling was the result of something the customer did. That is ridiculous. No one should be treated like that when visiting a professional office.
Today, a wonderful rep. from vsp.com, my vision insurance, listened to my horrible experience and has filed a grievance against this office. Now I can be the one to say, "Goodbye!" I am so relieved I never have to go back there. Would you?!
UPDATE May 29: I had to go back :-(
Apparently, according to a rep from VSP, there was an over charge of $160. That was discussed over the phone with "that man" a month ago and he told the rep from VSP that he would put the "check in the mail". I never got it so I called VSP again.
The VSP rep itemized everything I should have been billed and emailed me a copy to bring to "that man" for reimbursment. I bought it to him and he refused it with a wave of hand and told me to leave. (AGAIN!)
He said he didn't send the check for the money owed because he told VSP to tell me to come in and he would give me a full refund. WHAT?! This is a LIE!! A rep from VSP suggested I never go back to this office. He also lied several times during our conversation. At one point he lied and said he has me on video with three witnesses that heard me say something I absolutely NEVER said. I told him to show me the video and he refused. I left after he stood up and walked away from me. PLEASE GOD don't ever make me see that man again. What an absolutley horrible nightmare of an experience getting new glasses. read more
