I recently had an eye exam and purchased new glasses. Great experience all around. All CDC protocols were being followed so I felt very safe there. I can see a lot better now with the new prescription. Very professional staff all around. I would not hesitate to recommend this business to family and friends. read more

Definitely recommend Eye Love Optometry! The staff is great, it's easy to make an appointment and they have a variety of frames to choose from! Shout out to the lovey Tessa for helping me find my perfect frames which I absolutely love!! I'm so happy I found this spot! read more

We love Eye Love Optometry so much, we have been going there for several years from San Francisco. It's a haul - but we get fantastic eye exams, an amazing selection of our favorite brands of eyeglasses, and best of all - the very best assistance from Aidan who is absolutely the best helper in finding & choosing the best frames. He gets to know his customers styles, and he knows what sort of frames are going to look best on you. Invariably, everything I pick out looks weird on me. And all the things Aidan picks out, I think "huh, I never would have picked that out" and then I put them on my face and wow, they are perfect. read more

After receiving the 50th + compliments on my frames I decided enough was enough - it's time to stop being selfish and it's time to begin sharing how amazing this place is when it comes to glasses that are fashion forward, practical and timeless. I have been coming here for the past ten years and Aiden and Allison have never failed me in choosing glasses frames that are so beautiful and well made that I can hand down to my kids ( along with my near sidedness). Lol As you may have gathered my prescription is fairly high yet this team always picks out frames that make me look "normal" and have clear seeing folks envious that they don't need glasses. My most recent pair are Ahlem and I was a little hesitant but Aiden insisted and like always he was soooooooooooo right! I can't rave more about their diverse offering depending on your needs and I love their honesty. I will be back as soon as my insurance allows :). read more

Professional but very sterile. Very bright lights in entry almost blinding with all the white and mirrors. Doctor is methodical and explains everything. More relaxed atmosphere would be nice. read more

My gosh. I've gone to the eye doc before but have never had an experience like I did with E.L.O. The whole process was quick and painless but they are so thorough. Dr. H was wonderful in explaining my eye health and Allison and Sabrina were so friendly and attentive. I got set up with glasses and contacts and they made sure I was well informed. I will definitely recommend them to my friends and family. Thank you E.L.O team read more

I do not recommend this business at all! It is a "woke" environment and the staff is not very pleasant. They constantly try to sell you more than what you need and the Optometrist does the same thing! Constantly trying to add on more unnecessary services to charge you more money! Terrible experience, terrible environment, terrible staff! read more

Just had my second visit to Eye Love Optometry. They have excellent customer service! Everyone is friendly, professional and efficient. I didn't have to wait long once I got there for my appointment. The eye exam was great... the doctor explained exactly what he was doing and why. The staff helped me pick out the type of frames I was looking for and I was very satisfied with my purchase. They explained exactly what my insurance covers and what my out of pocket costs are. I intend to come here for my eye care from now on. read more

Thank you to the kind staff @ EyeloveOptometry! Everyone is super friendly, welcoming & kind. The customer service is outstanding!!! Customer service is VERY important to me. This office obviously places great importance on excellent customer service as well. I also enjoyed the giant selection of high-end frames. Aidan was so patient with me and my mom, choosing new frames for me. We tried on several different kinds and talked about fit and style. He was amazing and helped us every step of the way. I love the modern decor, cleanliness. I am very happy to support them AND Dr. Hsieh is an eye candy :) read more

This is best optometrist I have been to since I needed glasses. Worked with two other optometrist and it always felt like a rush job during appointments. The appointments at Eye Love are very thorough and involve different types of equipment to test your eye for as many issues and diseases as possible. Also, Dr.Hsieh and his crew are very knowledgeable at their respective jobs. They know how to thoroughly explain what you need to know and make sure you walk away with a clear understanding of what they said. They also do their best to ensure you get the best lenses and frames that fit your style. All in all, very highly recommended and if you need an eye examination, definitely drop by Eye Love in Pinole. read more

Thank you Dr. Hsieh for the quick response. In the future I will ask to speak to a manager. Also, I appreciate the apology from your receptionist. I will be returning as a customer and I have changed my rating to 5 stars. read more

First time here today! Loved the vibe! Allison was so amazing and was so great at showing me glasses that fit my face! Can't wait to go back

Great service and professional staff with A1 eye exam--which I expected from researching local spots. What I didn't expect was the level of care and attention to detail getting my frames selected, fitted and just right for me. This put my experience over the top and made me realize that their "eye gurus" make all the difference. Thanks Aidan! read more

I just went to Eye Love for the first time and I'm blown away. Aidan and Dr Hsieh Park are amazing. I've never had such a professional and thorough eye exam or learned so much at an eye appointment before. To top it off, Aidan was a godsend at choosing frames for me. I ended up buying two frames and they both look fabulous on me. He nailed it! read more

Professional staff, clean office and punctual. Why 3 stars? Punctual is important but I felt rushed during my appointment and the Dr seemed to be very concerned about finishing on time. The anxiety was projected during the exam of my eyes. When the Dr. was determining which slide was clearer I didn't have enough time for my eyes to refocus. I thought perhaps I was over thinking the situation until I spoke to another patron and their experience was the same. When working with older adults, elderly, challenged patrons for whatever reason an individual may need more time. Perhaps schedule more time between each customer so no one feels overwhelmed. read more

Afraid of not finding a better optometrist that I kept going back to my old eye doctor in San Rafael. Even my former optometrist was good, his store selection was a bored and fashioned for old people. So for a long time, I teetered between doing eye exam at his place and prescription glasses at another. Entered Aidan & Eye Love, my needs were fulfilled. Dr. Hsieh was wonderful and the staff were beyond extraordinary. They have a wide range of selection. "Eye" love Alexander McQueen, La font and Saint Laurent, and Dita glasses. Of course, i acted like a kid in a candy store and Aidan guided and helped me choosing frames appropriate for my face. Couldn't be happier with my latest optical wears. read more

My wife and I had our first appointment here a few weeks ago. It's hands down the best experience we've had at an optometrist! From the moment we walked in to the moment we left, we felt very welcomed and taken care of. The staff and Dr. Hsieh are very friendly, informative, and provided top notch service! Special shout out to Aidan for going above and beyond during our visit! He answered all of our questions, explained our insurance coverage, and helped me select the best frames and lens options. I love my new frames!! read more

The response of the dr further explains my low score. I had a retinal tear that affected the ability to give me a proper prescription. Instead of the Dr. just owning up to missing a pretty obvious problem, he decides to come on this review and educate me? I'm not in need of an education on how to prescribe contacts. I pay for this service. I paid this dr. for a service he did not provide. I believe he's more interested in talking down to customers instead of simply listening. Moving forward, Dr., if a customer explains their problem, take more time in working to solve it and less time trying to prove why you are right. read more

I'm local, and I stopped by Eye Love and Allison helped me pick out frames that matched what I was looking for. She recommended poly carbonate and UV and so far the frames are working amazing, I love them! read more

Thank you ESO for letting me know over and over again that it was purely my own misunderstanding and not the staff's responsibility at all. Way to go. You ever think that maybe it might actually be the staff? With all the rave reviews, I understand how that may be hard to realize. Another 1 star for poor customer service... Can you believe that through all of this, they sent me a bill saying I still owed $25??? This is the first I or my insurance company have seen this!!! My insurance company, out of THEIR own kindness and superb customer service, sent me a check for the amount so that I may pay the balance directly. read more

First of all let me say I did not dump my current optometrist and eyeglass shop. My insurance changed and El Sobrante Optometry came up on the list as a provider. I LOVE LOVE LOVE THEM! Dr. Hsieh (pronounced Shay) is amazing, very through and clearly up to date with the latest in technology for eye exams and preventative treatments. NOW! everyone knows I'm a Material Girl in a Material World and love good quality things. I have been rocking glasses since I was 4 years old and I must say the selection was not always great, I had to make the best of it but not here people! The staff at ESO has made it their mission to provide 4 eyed folks, like myself, with the latest, sexiest hottest frames in the game. Damn near every frame in the store is high end designer quality but there are very sensible ones to choose from, as well. Many of your favorite designers have frames and shades you didn't even know about. You will find them at ESO. The staff is very polite, informative and thoughtful when assisting you with insurance, frame selection and recommendations on proper eye care. The location is easy to find and a must for anyone who wears contacts, glasses or shades. read more

I had a fantastic experience at Eye Love! Allison was extremely gracious and helpful with selecting just the right pair of glasses to fit my face. I was on the fence about trying something new, but her expertise and encouragement inspired me for a fresh, new look. I've received so many compliments since wearing my new frames. Sonia was also pleasant and efficient with processing my order and answering any lingering questions. And what style the staff has! I was impressed with the detailed level of education shown by each employee; there is a whole lot more to proper fitting and selection than I anticipated. I highly recommend Eye Love for excellent selection and high-quality customer service. read more

I went there almost 5 years ago for an eye exam. Great customer service, smart knowledgeable doctor and up on new technology. Fast forward 5 years, back in office, I needed reading/computer/antiglare glasses. Same exact experience and delightful staff! Satified customer who will continue to stay with Eye Love. read more

I have been going to the UC Berkeley Meredith Morgan Eye Center since I moved here in 2012. Each year I would leave unhappy. My most recent eye exam there was awful and I left refusing to purchase new glasses there. I have been searching for a new eye doctor and a place to purchase frames for weeks and found Eye Love Optometry on Yelp. Let me start off by saying I am blown away by the excellent service I received and I'm totally disappointed in myself for not coming here sooner. I was greeted by Aiden with a warm smile and genuine personality. He confirmed my benefits and spent 45 minutes helping me pick out frames that worked with my budget and looked good on my face shape / the color of my skin tone and hair. I seriously felt like a celeb with my own personal stylist. I just couldn't believe it. Ladies- you know how hard it is picking out glasses when there are hundreds of decent looking ones to chose from. To actually have someone spend time helping me and giving me tips and suggestions really meant the world to me. Aiden was so knowledgable about each frame style, brand and the lenses I needed. I just can't say enough good things about my experience here. To be honest, it may have been a little more expensive then Walmart or any other basic eye wear place, but you get what you pay for. I received excellent service, name brand frames, top of the line lenses and peace of mind. I left feeling confident that I made the right decision. To all the people making silly complaints on this Yelp page- you should take a step back. I read several 1 star reviews that just sounded ridiculous... so I'll be the one to say it. ;) Stop your complaining and go somewhere else. The people that work here are kind, genuine and hard working. Clearly if there is any problem, they are willing to make it right. Thanks again Aiden! Can't wait to pick up my glasses next weekend! :) read more

Allison was super helpful. Organized and efficient. Got in and out with a wonderful exam within an hour.

I decided to come to El Sobrante Optometry because I moved and my old optometrist was out of the area. Whenever I see a business with 4 1/2 - 5 stars and it's in my neighborhood I always have high expectations. My experience here was just "ok". Dr. Hsieh did my exam, he explained everything he was doing while he was doing it. When it was time for me to pick out my glasses, I found the customer service to be lacking. This may have been in part to the fact that I had a late weekday appt. They have a large selection of glasses so It took me a while to narrow down my choices. While the staff wasn't flat out rude, it was obvious they were ready to go. The office should factor in the amount of time it takes for an exam and glasses selection and schedule appointments accordingly. No one likes to feel rushed when making a purchase...let alone an expensive one. When I came to pick up my glasses a week later, the front desk receptionist handed them to me and said "Are they ok or do you need adjustments?" That hit me as a strange question since I've NEVER picked up new glasses without having them adjusted. I put the glasses on and of course...they needed adjustments. She told me it would be a few minutes. 30 minutes later, I asked if she knew how much longer it would be. Her response "it shouldn't be too much longer". By the time I finally had my adjustments done I had been waiting 40 minutes. I understand it was Sat. and the office was busy. Had I been informed that there was going to be such a long wait, I would have willingly came back at a less busy time. After a couple of weeks of wearing my glasses I started to get headaches. I have a light prescription (primarily for for reading and night driving) so I figured my eyes just needed to get adjusted to them. After another 2 weeks of wearing them and getting headaches I made a return appt. Dr. Hsieh did the exam again and the prescription was basically the same as before. His only suggestion was to continue to wear the glasses. When I asked how long it would take for my eyes to get adjusted, he really didn't have a straight answer. So I basically walked out of the office with a pair of useless glasses. I wore the glasses for another week and gave up. Before I left, Dr. Hsieh suggested I obtain my old prescription and bring it back to him for comparison. Honestly, I've spent entirely too much time dealing with these glasses and I'm over it. The frames are nice so i will be reusing them in the near future with my old optometrist. read more

Since I recently turned 40, I decided that I need to start taking care of myself and actually make USE of the great benefits I am lucky enough to have available to me (thanks job!). So I had my first official eye exam. I was a total newbie to the whole process. But I saw the reviews here on Yelp for El Sob Opt, and choose them. For my first experience I was very happy. They have extended hours (for me that means after 6 on some days which is great cause I can go after work). They explained EVERYTHING they were doing and why. Each person had a great manner about them and easy to talk to. I had some quirky little issues with my eyes for the last couple years that I never got checked out because of lack of previous vision insurance, so when I asked all my questions the Doc was really good at giving me explanations for why those problems were occuring. Also, they gave a pretty good explanation of my insurance and what it covered. Which was great cause I was a little confused by it. I really am glad I went with them for my first experience into the 4-eyed world ....since I now need to were glasses for the first time in my life. I love their El Sobrante location, but they let me know that they are going to be moving and changing their name in the next few weeks. But I really did like them, so if they are moving to Pinole... then Pinole I will go. Its just a couple extra minutes. No biggie. I recommend! read more

If I could give this place more than 5 stars, I totally would. The optometrist and owner of this facility was very thorough and proactive with my scans. I will not leave on yelp what he found, but he has ultimately saved my life and the least I could do was do something to better their already amazing business. They have top of the line equipment, fast, friendly and efficient service. Would highly recommend. My whole family will continue to be seen at Eye Love Optometry. THANK YOU Doc. read more

This place gets my 5 star vote. Dr. Hsieh and the staff are friendly, knowledgeable, and professional at what they do best. Always very accommodating, thorough and informative. ESO also has a large selection of contact lenses and frames to suite anyone's budget and needs. Last but not least, I still at disbelief that some douchebag (below me) signed up on yelp just to leave a negative comment about ESO, simply because ESO would not disclose the information of their merchandise. Yo cheapskate, If they don't want to give you the model #, then just leave and go do your own research on the model #. But seriously tho? Why would any business let you in on their sources? Why don't you let us in on how you make your $$$? Don't you know a business need to profit in order to stay in business? wait.. obviously you are cheap and too cheap to know how a business work. grow up! read more

Service was a great as my previous visit, the optometrist was super helpful and again was very informative. Aidan again was able to help pick out a great pair of frames for me, he also suggested this new type of lens/film that helps with computer use. Definitely would not have thought of getting them, but grateful to have them now! Customer service is on point, had to make a call recently about a problem with my glasses, and they were able to help me resolve it without a hitch. Definitely be my go to place for vision care. read more

The look of this place is very fashionable, the staff is very friendly and fashionable, who better to help you choose a new pair of eyeglasses that suits your face that you'll be wearing for years? Their eyewear guru Teresa helped me choose a frame in less than 5 min. I am grateful for her help because if she didn't help me out, then I don't think I would've chosen the frames I chose! The first day I wore them I got tons of compliments! I got transition lenses and so they look the cutest out in the sun!!! I am in love with these frames!!! However, I will say a lot of their stylish frames are expensive, but if you're going to be wearing these frames for years then they're totally worth it! Thank you Eye Love! :) read more

I am writing about my very recent and limited experience - the first time when I got my eyes examined and the follow up interactions and service that I received. I am proud to say that I had an overall excellent experience from the time I first called for my intake and appointment to the final step when I received my glasses. All of the staff members are friendly, professional, accommodating, and personable along with the fact that they are compliant with COVID-19 health and safety codes. The exam was done with efficiency and care. What I appreciate the most about the exam was that every part of the procedure was communicated very thoroughly and informatively. In the end, I got what I asked for and paid for. I am so happy with the two pair of glasses that I received because time and care was taken to make sure that I got what I asked for. Throughout the whole process and after- during the waiting period of receiving my glasses, I was relieved to know that any changes or follow up was communicated to me via text and the turnover of my inquiries was responded to right away. A great family feel to the office culture and staff! Thank you Eye Love Optometry! read more

I came into El Sobrante Optometry not expecting much. I've seen several other optometrists in the past and it was always one of those things you just had to do. You never really look forward to it, but you get your eyes checked because you need to be pro-active and stay healthy. The staff at El Sobrante Optometry were very helpful. It's very hard not to feel comfortable there. Dr Park Hsieh was very informative during the tests. Unlike many doctors he kept informing me what he was checking for, what he was doing and what he was seeing. I went in an uninformed patient not knowing what to expect and came out well informed and aware. I then proceeded to purchase some glasses. Aidan was extremely helpful and patient with me. Aidan is the best! he really knows which frames fit your face. I didn't know heads or tails when it came to how glasses fit, but he was such an expert. He also ordered new ear pads for my old glasses. He's a professional through and through. I see my optometrist visits quite differently. I kinda look forward to them now. read more

Dr. Hsieh is great and informative. He explains everything he does. He also keeps up with the latest technology. ESO has a good selection of frames. The staff is very nice. I highly recommend. read more

Apart from giving me the best service that was personalized for my needs and thorough, they have the best selection of glasses. I love having options and different price ranges. They also have the newest equipment so i can see my eyes health and be aware of any changes since my last visit. Starting with the receptionist who is attentive and makes sure Im ready before my appointment starts. Then meeting with Dr. Hsieh and checking if theres any concerns or changes with my prescription. And lastly choosing my glasses with confidence with Aidan and Allison, who are fashion forward but they also put into account what my daily life is like to fit me with the best frames to feel great. I get so many compliments on my new frames and i really couldnt ask for a better office! Thank you soooo much for the pleasant experience! It was so painless and fun! Cant wait to go back in to get some sunglasses too! read more

I wish they would be more accountable for their actions, or their lab's actions...Lets start from the beginning.. I used my VSP to get an exam and got a new pair of glasses with my new RX. I received my glasses a few weeks later and the RX appeared to be distorted and blurry to a point where I have to squint my right eye a little just to clear up my vision. I brought this to their attention several times and told them that my old pair of glasses with old prescription seemed clearer then the one they prescribed...they just said that's its probably my eyes "adjusting" to the new prescription... I'm no eye doctor, so I took their word for it... A year later I get my eye exam again somewhere in LA., the doctor wanted to compare the new results to my prescription and checked out the glasses I got from El Sobrante Optometry. He mentioned that the prescription on the glasses appear to be spot on, but one of the lenses were rotated WAY off he says and thats probably why its not clear for me. To summarize it all, I took El Sobrante Optometry's word that my eyes would adjust to the prescription..Found out later the lens was installed incorrectly... Now out of warranty because I was told "everything was ok and my eyes needed to adjust" Still a clean shop though, just a bad experience this time because i'm a customer that got the short end of the stick for doing nothing wrong... -----------UPDATE_---------- Dr H. contacted me himself for a resolution as soon as I posted this...Bumping up back to 5 stars cause of the effort and prompt response to my issue now. read more

What a great Optometry spot. The staff is incredibly friendly and the choice of eyewear is top-notch. Dr. Park has state of the art tech and research-backed recommendations for my family's vision needs. Highly recommended place. read more

Eye Love Optometry transformed 'having' to get glasses into 'getting' to get glasses! I had an excellent experience. Dr. Park tested me carefully and Aidan expertly fit and styled my frames and lenses. I felt I could trust everyone there. The glasses I got excite me, clarifying the world I see, and bring personalized style to how I'm seen. read more

I will not give any star to this place. I wish we had that option. I am not sure who this 80 years old gentleman is but my very old aunt had the worse experience with this place. We had an appointment and Their sitting area was crowded. My aunt wanted to sit in one of the chair in the fitting area. A girl name Alison ask my aunt to leave the chair because it was reserved for one her appointments. And guess what ! My aunt was her appointment. She did not even welcome us to ther store and she thought I was her appointment. She only laughed when she found out it was my aunt waiting for her not me.Bad bad manners! My aunt still went on to pick a frame but every frame she picked was rejected by Alison with negative comnent. But the selection she had for my aunt was ugly and not a good fit for my aunt's age. I told her that she is rude and pushes and we walked out. I also want to say that many customers were there to complain about their order they received. So many upset faces and the prices are sky high. Go to a place that have respect for elderly and all customers . If you are still going there, Take a sign that says " I am buying frame for me not for you Alison" This place should be reported. read more

I've always assumed I don't need glasses, thus I don't need an eye exam. Was I EVER wrong! I was greeted by Daisy and Aidan, and immediately I felt welcome. I spoke briefly with them, made an appointment, and came back to see Dr. Hsieh a few days later. Although I've never had an eye exam, it felt comforting to go to a clean facility with knowledgeable staff. The exam room was reassuring, as all of the equipment was spotless and new. Dr. Hsieh was friendly, confident, and very detail-oriented - like me! He didn't stop talking while putting the exam instruments to use, and was narrating facts about the human eye to me which I found very comforting. Sorta like those headphones that read off facts while you're looking at gorillas at the zoo. I trusted his measurement and examination abilities as he fully calibrated my vision to perfection! After I received my prescription, Aidan and Daisy helped me enjoy the experience of something I previously considered only for nerds - choosing a pair of glasses. I almost wanted to play "Girls Just Want to Have Fun" but I felt it'd be a bit inappropriate since we weren't shopping for dresses so I just played it in my head. They were patient throughout the process (and my indecisiveness) and eventually, after about 15 different pairs I ended up with a stunning pair of Modo 'hand made' glasses. They also didn't mind that I was distracted for about 10 minutes at the safety lock unlocking mechanism for the display cases. This place has the best of both worlds: friendly, fun service with a doctor who really knows his stuff yet is charming and professional. After a month, I can't go anywhere without these glasses. I've never realized the details I've been missing in life until my experience at El Sobrante Optometry. Now I won't be running into poles while talking to co-workers on the way to lunch in downtown SF. Thanks guys, see you next year! read more