I am fairly sure Costco's optical department is owned and operated by the optometrist and she is…read morequite capable of diagnosing whatever changes your eyes have made over the years and providing you in new necessary optics! Should get you in and out as fast as she can while offering you (the valuable Costco members) savings!

I just had the best customer service! I was desperate to find a certain frame that was…read morediscontinued. When our customer service representative (not sure of her title, should be godsend) Debby Hubbard called me back several hours later to tell me that she found a pair at the last place she called. Then she added, is tomorrow soon enough? Wow! I have had my faith restored in great service!!!!

The dr was amazing. It starts with the staff calling to confirm and checking ins. They were so…read morefriendly and kind. Then when you come in they were so polite and friendly. They took me back and did all the measurements. Then they put me in a room for the dr. He comes in and gets a full history of my eyes. He took such care of me he went nice and slow to set my script. He also explained what my issues are and was. I can't say enough this man is amazing. I recommend him. He was just an exceptional Dr. Amazing Also Mei was very helpful in finding the right glasses. As a matter of fact the whole staff helped me pick my cute new glasses. I am so glad they all were so helpful. Every team member was a team player. They all were so kind and helpful

Dr. Herba is the best! Great Dr. He was very good with my grandson, G! And Karen was such a great…read morehelp. It was awesome of her to spend a lot of time helping him and me decide what to get in glasses as he is not a fan of wearing them. But with everyone's help, we got it all figured out thank you so much!!

Everything. Love Dr Joe. Office staff very professional and knowledgeable. I've been going there…read morefor many years.

Friendly staff! Everyone was on time with my appointment…read more Yes I needed a mask... but that is expected with any medical type of place right now. Had a quick eye exam and had my right eye checked out as I had some spots on it that were irritating me. Got it all handled and I am good to go! No complaints!

I love ShopKo optical, they r always so friendly and knowledgeable. Dr. Herba has been my…read moreoptometrist for years and he is upbeat and excited every time I see him. Going in for an eye exam is always a great experience. Not to mention they have great hours and you can schedule online which is always a bonus!

Dr. Herba is the best optometrist in the area. I sent my husband to see him first. He is very picky…read morewith doctors but was immediately impressed when Dr. Herba introduced himself and then said "Call me Joe." He has one of the best beside manners of any optometrists I have ever met - and I've met a lot! His staff was friendly and knowledgeable. My husband got his first pair of glasses ever and they were progressives. His fitting was done very well and it only took a day or 2 to get used to them. All things considered- going from nothing to progressive lenses- I know the measurements and adjustments were spot on. I can not say enough good things about this place. Oh, and the lenses were about half of the price I thought they would be. Let's recap- great doctor, excellent staff, fair pricing. Love that this is such a convenient location for me too.

Dr. Strasser is awesome, very knowledgeable & efficient explains your conditions thoroughly takes…read morehis time examining your eyes suggests different options also his office has an amazing staff its run very nicely!!

This was my first time I visit the store. Me and my husband went there with prescription…read more Experience was very pleasant and friendly.Selection of eye frames are big.We just picked up our glasses and very pleased with the results. Will definitely come back next year.

I live in Schaumburg but my family and I drive all the way out to Algonquin to see Dr. Wickizer…read more She is so friendly and patient. She actually started out in Schaumburg but when she transferred to Algonquin, the Schaumburg store kinda went downhill so we hall it out to Algonquin when we need our exams. Dr. Wickizer gives a thorough exam and she also gave me different types of contacts to try out before I purchased. The staff when you are purchasing glasses, helps you to get the best deal. They will check with your insurance to see what your insurance pays or if the sale price is better. The only bad thing is glasses and contacts are so expensive but that is not the staff's fault, I know The pricing is set by "Corporate".

Went to store for exam and glasses. Told glasses would be ready in a week. Called, not ready…read more Called 5 days later not ready. Went to store week later not ready. Called week later not ready. Called and sent email 5 times looking for answers. No call back or answer to help me. Spoke with store clerk week later he said glassesready in 3 days, not ready. Went to store week later said they would be ready in 5-7 days and there would be compensation. So my glasses were $366. She said she will take $30 off. For being 5 weeks overdue I thought this was an insult. I refused the money, took my glasses and left. Total- 4 trips to store, 4 calls to store, 3 emails to customer service, 1 call to customer service and yet no help whatsoever. Bad customer service. Take your business elsewhere

What a horrible location. I had a medical eye exam scheduled for this afternoon. I called while…read moreon my way to make sure all was well regarding the appointment. When I get there I'm told the medical eye exam would need to be rescheduled. If they don't respect human beings I'd imagine they don't respect their eyes. Maybe I got lucky they cancelled my appointment last minute.

i went to get my eyes checked since my vision changed. when i got my glasses back i couldn't even…read morewear my glasses i couldnt see at all it was blurry and made me feel dizzy. i went back in they rechecked everything and redid my glasses. but it came wrong. i also came in again because my eye were infected. but the dr said its a blocked tear duct. it didnt go away until i got a 2nd opinion. i needed antibiotics. and that new place rechecked my eyes for my prescription. My prescription wasnt even close to what i got.

My family has used Northwest for years, and have had only wonderful experiences. Everyone has…read morealways been very polite and friendly, and we've had no problems getting glasses replaced using their warranty program. They've also been really helpful whenever we needed glasses tightened out adjusted. The only reason I'm giving them 4 stars is because their glasses do cost more than most other places I've been to, but you can always take your prescription elsewhere.

Dr. Oneill is fantastic! I came in with an eye injury and she was able to squeeze me in even…read morethough I am not a patient. She was very thorough and took great care helping me with my injury. she even called me later that evening to see how I was doing! Dr. O'Neill treated me like family and truly cared about my wellbeing which is a rarity these days in the medical field. I am switching my family and I to her for all of our optical needs going forward because of how blown away I was with how wonderful she and this place was!!! I highly recommend!!! Thank you again Dr. O'Neill!!!

Everyone in the office is professional. Appointments are on schedule. Eyeglass fittings are…read moreexceptional. Dr. Doersam is wonderful! He's friendly and approachable. He takes time to explain conditions and answer questions. He knows eyes and how to best care for them, and he stays abreast of the most current research and treatments available. Bonnie in Optical is also amazing. She does such a great job fitting me with just the right glasses. I'm pretty persnickety about my eyewear, yet she is so kind and patient. There was a black-haired man in Optical also--I don't know if he's still there. The last time I was there, I'd asked him a question about the way my glasses rested on my face. At first, he dismissed me. When I pressed for an answer, he became agitated, scowling and loudly telling me he didn't "understand." I tried to calmly explain again as he stood there, arms crossed with the scowl on his face until a kind, blonde woman intervened. She was able to understand and answer my question in literally less than a minute, thank God. I haven't been bullied like that in years. Zero stars for him!

Dr Tyler is thorough and supportive! Staff is friendly and helpful!…read moreThank all of you!

Saw a person just out of ophthalmology school. He noticed the beginning of a cataract that I know…read moreabout and immediately suggested surgery. No! I can see fine; I just needed an updated prescription. Clearly he was looking to make money and not recommend the best thing for me - his patient. We Went through all of the steps and the prescription he gave me isn't correct. I don't know if he wrote it down wrong or what but the script is wrong. I have been to this practice for several years and all of the providers I saw previously were outstanding. I think it says a lot about the practice that all of those other ophthalmologists have left and only newly graduated, inexperienced ones are there now. I am not going back.

We've been regular customers for several years... even back when they were in the small office down…read morethe street, and we've had great experiences with them. We've worked with both Dr. William and Dr. Elizabeth Atkinson and they are both patient and through with everyone in our family. They have an online portal that keeps all our info, prescriptions, and bills in one location. They also use external sources to make it easy to automate your contact lens purchasing. We will continue to stay loyal and hope that COVID doesn't impact future visits.