I'm not sure why this place doesn't have better ratings. Everyone here is super friendly and accommodating. This is my second time coming back and the staff is amazing. Thank you so much for all you do! read more

I have used Eye Boutique twice now, I got a pair of prescription Coach sunglasses awhile back and more recently went to get a new pair of progressive lens. Eye doctor was great and appointment went well. Glasses came in when expected and no issues with the glasses. Prices are reasonable and comparable to other eye retailers. I would go back and would recommend them to the Yepler community! read more

I just went to Eye Boutique in C.L. for the 1st time in many years. Mary made it a fun experience..she joyously helped me pick out a frame that fit my face & made me happy...as a result of her kindness, I'll be a returning customer..thanks Mary !! read more

Shout out to the whole team there for being awesome. I'm sorry for anyone who had anything less than a 5 star experience here. Small business. Dr. Brito was thorough and nice. Amanda who handled my calls and the front desk was a peach. The guy who did the glasses fitting and found a pair of glasses for me, stellar. The prices were fair. It was a fast process. I got an exam, contacts and glasses. They have found a happy lifetime customer. Give these guys a chance to win you over too. Small business is the best business. Put your money where your house is, folks. read more

This location is extremely rude and will not listen. I went in there and got a new prescription for glasses as well as for contacts. To this day they have yet to release to me my contact prescription. I do not want to purchase contacts from them yet they continue to tell me that I must go back into their Location in order to finalize my appointment. It's been months, I have complained several times, and I still don't have my prescription. I've gone to this place for years but I've never seen this level of service... Just awful. read more

Last year went in to Eye Boutique, Crystal Lake for my annual exam. First visits were OK. Extra charges beyond my insurance coverage, but that's expected. Doctor was very good. Patient with me on the Rx exam and answered all my questions. The front staff was less involved. I spoke with them regarding specifics that I wanted regarding the lenses. Progressive, so one pair would work for reading, computer work and driving; transitions lenses so I didn't have to have a second pair of glasses (sunglasses) for driving. Brought in a pair of cheater sunglasses because I like the positioning of the reader portion for allowing reading of the dashboard and navigation while driving. Said no problem, we can fix you up - $534.00 after insurance - i.e. out of pocket. Well, it was much more like screw you up. First and foremost, I came back after a couple of weeks of trying to get used to the glasses with no success, I questioned why the transitions did not seem to be darkening while driving. I was told "windshields have UV protection built in, transitions are limited in side a car". Why wasn't I told that when I was describing to them what I wanted and why? Further, the usable center portion of the lens (computer sue) was nowhere near as wide as the diagrams I was presented during the ordering process and was unusable for the intended purpose. And the positioning of the reader portion of the lens did not mimic the sample I brought in specifically so they could get the positioning correct. Bottom line, these glasses were useless to me. I was told there was no refund available, but could have a pair of regular bi-focals made for the frames. Again, I supplied the cheaters for them to take measurements for positioning the reader portion. Again, they came back without the reader being in the correct position. When speaking to the stor manager - I was told there was nothing they could do and still no refund. And now, a year later, they have the gall to send me a reminder that I'm due for an eye exam. Perhaps I am due for the exam; but, sure as heck won't be with them, ever again. After being a client of theirs since 1991. This bad service started when they went from being a family business to being taken over by / associated with Heartland Vision out of WI. Big corporate forgot the family oriented roots. I cannot and will not recommend Eye Boutique, Crystal Lake to anyone. And based on the poor reviews for the other locations as well, it's not isolated to Crystal Lake. read more

This is the absolute worst eyewear place I have ever been to. The woman is rude. She put the wrong order in for new glasses, and it didn't come in till a month later. AND THEN it was the wrong pair of glasses. Instead of being apologetic because it was clearly her mistake, she blamed it on us and I am now forced to use the display set they have in the store. Bottom line never come here. They will scam you and be rude to you at the same time. She should be fired to be honest. read more

I have been going here for years, because I am a creature of habit. They wronged me last year and I let it go, but the exact same thing happened this year and they do NOT care at ALL!!! I ordered Rx (plastic) sunglasses last year. They fit my head in the store, they got paid from my insurance co ($590), and when they got back with my Rx in them, they were almost an inch wider. Honestly, falling off my head as soon as I put them on. The way they tried to "adjust" them was by bending the arms in a semi circle so that they hang on to my ears, so as not to fall off (like clown glasses). Said it's because my Rx stretches them out??? I explained this to the woman in the store this year for a new pair that I might actually be able to wear (as my newest feels too weird/uncomfortable), THE EXACT SAME THING HAPPENED AND THEY BLAMED ME!!!!!!! Why would I think this would happen again, especially if I explained everything and that's what their employee I could order. The manager, Justin, condescends you and spins excuses like a used car dealer. I am crushed and I feel violated. I think because I don't yell and scream, that I have been walked on by them. They now have about $1200 of my insurance $ and I have nothing I can wear. Please beware. read more

The friendly and bright atmosphere is welcoming with contemporary tunes to sooth your mood. The technician is skilled in her craft and makes your eyebrows the star of the show. After she is finished, you look fresh and lifted ready to experience life's next great thing. Also, did I mention very affordable read more

Hands down the worst I have been treated at any professional facility. All of the staff was great, very helpful, but as soon as I was alone with the doctor I could not believe how rude she was. I am completely shocked. read more

I had a great experience with the staff and service at the Eye Boutique in Crystal Lake, IL. I had gone to the Eye Boutique in Algonquin to purchase glasses for my college student but after the exam the Algonquin store refused to ship the glasses to her school. I called the Eye Boutique in Crystal Lake and they said they would take care of us and ship the glasses without any concerns. We drove over and the staff at Crystal Lake took care of securing the prescription from the other store, placing the order and having the glasses shipped. There was a small shipping fee involved but that was expected. The Eye Boutique in Crystal Lake has a very helpful and friendly staff with a good selection of frames. read more

had to send glasses back for more than one problem before I could even wear them. they still have problems. was told my contacts would take 10 to 14 days, 2 months later and phone calls to them during that time and I was told that the factory in china was shut down. I said that was not my problem and either I get my contacts asap or refund my money. a few days later I finally got the call that they were ready, I was handed the contacts in the bubble wrap that they were shipped in, no bag, no apology, nothing like free solution or even a case for my trouble. both pairs of glasses I also purchased are poorly made. I had to ask 3 times for a copy of my prescription and never did get a completed one. do not go to this store. I called to speak to the area manager and even he never returned my call. had to give one star or my review wouldn't get posted...no stars is my rating read more