Terrible. Lazy, rude people. The "boss" at the front is the worst, he scoffs and laughs at you…read morerudely while haughtily adjusting your frames. I ordered frames here that took 45 days to be ready. And they didn't tell me, I had to call, email, text multiple times before they admitted they had the product ready and will ship it out. Then when they shipped it they were slow and missed pickup deadline, resulting in further delays. After paying thousands of dollars you just want your product sooner than 2 months later. Not too much to ask

Year after year, I keep coming back to this chain because of their hospitality, great customer…read moreservice and their free drinks and snacks. The doctor was pleasant and knowledgeable. The guy who helps adjust or finalize your glasses to make it the perfect fit was on point and very detailed oriented. They are consistent every time. Please go to them if you ever need your eyes checked or to buy glasses.

Okay, now I have been to two of their locations…read more I had time to kill before my hot pot dinner and wanted to come here, since I know all their locations carries different inventory. Everyone was really nice and helpful here. Place was clean and well kept. I jotted down a few selections of what I wanted, but I am waiting for May when they get new styles in before making my final decision.

Experienced and friendly staff. Nice eyewear selection. Quality materials, quick service. Have been…read morea regular for several years now.

Everything went smoothly on a weekend without any appointment. Got a replacement glasses and…read moreordered a new pair coming by Wednesday. The Doctor is also easy to talk to.

Customer service is horrific. The glasses purchased had a rose color added and look how it didn't…read morestay! We offered to pay for a new lens and did not ask them to replace it but they were YELLING and so unprofessional to my 80 year old parents. Stay far away! As they do not stand behind their products.

The staff here are extremely patient and helpful with finding the perfect pair of glasses for you…read more The quality is top tier. I recommend getting your next pair of glasses here if you are in the area.

Zero star! The store manager Jessica gave me a prescription dated 12/31/2025 with the expiration…read moredate of 11/17/2024. My prescription was rejected elsewhere. This is unbelievable! This is after two vacation days off, drove into crazily busy Flushing downtown, as my "end of the year" resolution to get my long outstanding prepaid service/product pack. Could I even trust that Jessica the manager has entered the correct lens prescription results as examinated by the optometrist on 12/31/25???

Small shop that offers brand name products. I came here to check it out and the service was great…read more She was very helpful in providing information, price, and let me check samples out. Unfortunately didn't end up purchasing anything because the benefits of my insurance hasn't arrived yet. I will do so once my insurance benefits becomes active : )

If you care about your look and your sight, go here now. This clean, well-run establishment has THE…read morebest selection of frames we've ever found. Not 500 different ones most of which are garbage - a curated selection of fantastic style and quality, that keeps you wanting to go back for another pair. Their technology is up to date, the doctor and staff are friendly and professional. It's been easy to get a Saturday appointment, never kept waiting, honestly it's a pleasure just walking in. Last week I happened to be there with a member of my family and they made room for me on the spot. Had a quick exam, a week later I am loving my new peepers!! Based on this high- end feel would expect them to be expensive but in our experience they are right there with most any price we've paid elsewhere. THANKS EYES ON BELL!

good reasonable pricing; excellent selections; employee social interactions improved, but they dont…read moregive much advices if frames fit someone's face.. they dont give their input so i really could not measure honesty. they dont explain much each function of progressive, what's anti scratch lens are , when does it need to be renewed or not, anti glare etc... they need to do more teachings so ordinary customers will have understanding if they need them accdg to their budget...

I have been to this establishment for years to get glasses. Its just an eye glass store really with…read morea decent selection. Fairly priced.

Love all experience I had in store. COVID rules is being followed all the time. Dr. John Yin is…read morevery patient and professional.

Getting a new glasses from here, but the front desk refused to adjust the tightness of the frame,…read moreso disappointed.

Came here to look to get new pairs of eyeglasses. There were lots of frames choices available but…read moreit seems nothing piqued my interests. What piqued my interest were sunglasses, but i wasnt looking for them. Left empty handed...

4.5 stars for Pearl Vision and 5 stars for the Optometrist, Dr. Jonathan Cho…read more The retail store is very spacious and well laid out. There are frames on display, easily reachable and mirrors everywhere to see how they fit. The staff has separate work stations, it allows for privacy and a chance to go over your insurance coverage and plan options if selecting eyewear. My daughter's appointment was handled by an assigned staffer and she was very helpful in showing us new frames. She immediately grabbed a handful of frames that fit her face and was extra selective on color choices after hearing my daughter's preferences. We tried plenty and took our time. She never rushed us to make a decision and we were never pressured to buy anything. When it came down to two frames, one didn't sit right on her ears, the staffer requested the frame technician to adjust them for us. This way we could make a real decision based on comfort and fit. All in all a pleasant experience. As usual! (This is our fourth year coming to this location). A quick review of the Optometrist on site: Dr. Cho is very patient and speaks to my child at a level she understands. He is very thorough and never rushes through the charts and overall exam process. He is personable and talks through each step so the child is comfortable with each apparatus. He asks questions related to the wearer and always checks if the eye wear is worn properly. I highly recommend Dr. Cho for the entire family. We've been going to him for the last four years for each of our care.

I bought a pair of these last year. They weren't anything like the ones that I demoed in the past…read morewhich is why I deciding to buy a pair when I could get the money together. I was so excited they said it was new modle better than ever before. Nope not at all HUGE diapoinment I told them that they weren't working well. They were very blurry, hardly zoomed in at all, just no good. She said I could return them. Provided a label I've mailed them back. months later. They won't return my calls. Or my emails and I have not received my refund. This place is a scam $3000 down the drain $3000. I couldn't afford to begin with. I spent years saving up for this

About a year ago, I went to Sam Prior's former location, Park Optics, where I'd been a patient for…read more10 years. I was distressed when I returned to the Park Slope store in January 2023 only to find it had closed. I tried to locate someone from the store but failed to locate anyone. My eyeglasses had shattered internally, and the visible cracks on both lenses were long and distracting. I'd never had a pair do this. I had always been treated with great customer care, and I now felt abandoned! I almost called the Better Business Bureau, but held off as I like to give the benefit of the doubt. Another local optometrist thought the lenses were plastic and not polycarbonate. That was impossible I thought! Needless to say, as I was about to spend another several hundred dollars at a new store, a new associate recognized me and told me Sam had to close due to higher rents! I never found their goodbye email! Well, Sam and I reconnected! He drove from Queens to my home in the Slope. He took my glasses personally to the Lab, replaced the lenses for free--I was just shy of the warranty--and hand-delivered them before he left on a month-long vacation with his family in Asia!!! My eyeglasses are like new! I am thrilled and a very happy customer! Anyone doing business with Sam wherever he is will be in the best care, the best hands. He is a business man of integrity and respects his customers! I respect and adore his compassion! Thank you Sam and NU eyes! Dr. Rorie B