I really wanted to have a good experience with Universally Modified…read more I appreciate They are a family run and worked business of brothers and Ryan's wife. But they will not properly torque fasteners. There had been a metallic rattling since the first time I had them install the front sway bar. I drove it that way for six months or so. They always said the reason for the metallic rattling was because of the BMR components I had them install not having the rubber bushings. Then when me and another guy put my 2022 Mach 1 up on a lift and started looking it over and working on it we were disappointed to find Universally Modified destroyed my front sway bar end links due to not torquing down fasteners and using zero thread locker! I asked them multiple times to use the proper thread locker on all the fasteners. So after fixing the sway bar properly, the car is silent now! Um multiple times have not torque down or at least used a thread locker to keep fasteners from totally backing off. Universally Modified also did not tell me about an exhaust leak we found. I have put a lot of thought for weeks into thinking about/processing the information to make sure I am doing the right thing. They also couldn't get my wheel weights to stay on my wheels. But the plus for them is they did suggest a good place to go and have my Wheels properly Road force balanced. Each time something was not done right I tried to be calm and decent about it when I communicated with them. when I told Universally Modified about each issue, they did not apologize and didn't say what can I do to make it right, didn't say it would not happen in the future, nothing. I feel unsafe using Universally Modified due to them, causing my car to lose control on the street or on the track, and kill or enter others and myself! They will not answer or return my phone calls I tried calling multiple times to communicate with universally Modified in order to speak with them and get their side/viewpoint before I posted this.

I brought my 1969 Mustang Mach 1 to UNIVERSALLY MODIFIED in Sterling Virginia. I own several…read moreclassic vehicles; my previous mechanic no longer lives in the area. So I decided to give UNIVERSALLY MODIFIED a chance to service my vehicle and other(s) moving forward if this experience works out. It wasn't long to find that this shop is extremely overrated and overpriced and THEY CAN'T PROVIDE WHAT WAS PROMISSED! My issue on my 1969 Mustang was the vibration and hesitation on acceleration, I was estimated by Troy initially for $4952.62 of recommended services! I was shocked to see them write this estimate, and to SUM it all up, they wanted to put bigger holly carbs, new starter, and tune up the car. Put in mind that it's a pristine 1969 Mustang Mach 1 which is up for sale for $90K, by no means this car needed anything like this kind of service, I explained how we replaced the Harmonic Balancer and that that didn't change vibration and I left the old Balancer in the car for them to see. After we agreed on the services above, I was promised this vibration and hesitation was going to be eliminated. Upon pick up, the Mustang Road like garbage! I immediately contact Troy explain my concerns, after paying him $3486.23. Troy responded by saying "owe yea we put the old Harmonic Balancer back in the car and vibration a lot less now? He also after my distressed concerns, he actually said that the car "might need a new engine because if that the vibration can be something internal" I was outraged to hear any of this after the FACT! "This was NOT told to me prior pick up or paying for this outrageous invoice. I expected him to warrant his repairs and to correct his mistakes. So I left the vehicle with Troy again for the second time on 5/11/2022 at UNIVERSALLY MODIFIED in Sterling, Troy sent me message afterwards to tell me - HIS WORDS! Hey Sean this is Troy, We actually found the issue. After inspecting the flex plate (trans removal wasn't required), we found that the flex plate and harmonic balancer were actually the 28oz imbalance. Since they were indeed matched, we proceeded with removing the oil pan to look at the crankshaft and discovered that the crankshaft was indeed internally balance and shouldn't have those parts on them. We were able to remove the counter balance on the flex plate and we swapped the balancer with an internally balanced unit and the vibration is gone!!! I also have more great news on the engine internals that are definitely going to boost the price/salability! It's a fully forged bottom end, Ford Performance SVO Block and Hydraulic Roller Cam. That's some big money in the Small block ford world. The engine is probably around 15-18k new" - HIS WORDS! Nothing ever mentioned at one time that he was planning on charging you another $1654.10 to replace the Harmonic Balance AGAIN! $1200 of that was labor! It's a external part on the outside of the engine where pulleys are located! This was the final insult for me, He charged $38 for another oil filter, $20-$30 of gaskets for FORD MUSTANG?? Seriously!?? I pay $12 for PORSCHE high end oil filters, how does FORD cost more?? My conclusion is that this shop LOVES to Surcharge ever nickel and dime that they can from there clients! COMPLETE SCAMMERS! Thank you for reading this you have been warned to STAY FAR AWAY FROM UNIVERSALLY MODIFIED in Sterling VA.

5/5! *This is a…read morereview purely based off a speedometer calibration service* The Service: I went here after a friend recommended Advanced Automotive for when it came to speedometer calibrations. Gave them a call and was able to come right in and get the service done. The calibration didn't last too long and before I knew it, I got the calibration paperwork i-hand and notarized. The Staff: The staff were friendly. On the phone, I explained what I needed and they gave me a quote and it was true to their word. After my calibration, they gave me the paperwork and I paid what was discussed over the phone. Everyone was nice and straight when it came down to the service and pricing. Overall, a very good experience with Advanced Automotive in regards to a speedometer calibration. Prices are fair and work is good. Highly recommend.

Needed to get an inspection and emissions done quick. I got lucky and was in and out in less than…read more30 min. I didn't want to go back to the DMV the next day. This is why I go to them. It has always been a honest experience. Allen

Great customer service, and a wonderful job fixing damage on my car. I recommend going and taking…read moreyour car there for any repairs. There can be a long wait times, depending on the damage of the vehicle.

Everything went well. The driver was very nice and professional. The driver showed up on time and…read moregot my vehicle to the correct location.

Simply mind blowing. 6/18/2024 had 4 brake rotors replaced. Why not pads also...I don't know (…read morecould have been MY choice?) but being told should always be replaced together. 3 days later, while driving in Ashburn I noticed breaks still causing car to shake . 3 days after repair. I called and explained concern and fact that the next day I was taking car x country to Arizona. Hence couldn't bring it in. I told them I would bring it back in when car returns after sons school ends. I asked that they make notes to my concerns about the brakes before I left town so file is documented for later on. They did have notes and did know about the concern reported 3 days after initial repair. Son brings car home from Arizona several months later.....bring car in......they say Rotors warped but tough s^&*. No warranty .(3 days!!!!) They wanted over $1,100 AGAIN to replace rotors that they installed less than a year ago. They said, " come get car, keys under matt". Prior to this experience, I liked bringing car there as it is family owned and close to my work. Unable to discuss situation on phone as they didn't ever answer and relied on texts only. Closed mid day when went there to talk about it. Like I said, Mind Blowing!

Have been trying to contact this business to schedule an appointment for over a month now since I…read moreheard great things about them, but haven't been able to reach anyone. I have called and always get sent to voicemail saying it's outside of office hours even when they're supposed to be open, and I sent a message through Facebook that was marked as read but got no response. I haven't seen anything about them being closed, they're just impossible to reach. Not very good customer service.

Absolutely the BEST towing service in Arlington. Fast, professional and courteous! Ask for ALI, he…read moregives good towing!!!!

I had the best experience with this towing company and driver. Mr. Rory Byars was experienced,…read moreknowledgeable, respectful, and went above and beyond. He made my nightmare of my car problem easier to deal with. I highly recommend this man and his company.

On Wednesday, 7/23/2025, one of your drivers was delivering a car to a neighbor's garage. Instead…read moreof easily depositing the car in the road, your driver decided to try and deposit it directly into the gravel driveway. In order to do so, your driver decided it would be okay to drive on my lawn. When the driver was out of the cabin and at the tail of the towing truck, moving the car off of the ramp, the truck actually moved forward more into the yard. Upon leaving, he drove even further onto my property, cutting the wheels to try and navigate his way out. When confronted by my wife, he said he didn't leave any tracks on the lawn. I beg to differ. We work hard to maintain our property and keep it looking nice. For your driver to unilaterally decide it was okay to do this is absolutely unacceptable. I am not yet fully aware of what actions I have at my disposal here, but I wanted to start by letting you know about this incident and to check with you to see if this is an accurate representation of your company's standards and practices. --- That message was sent to Blair's Towing after I called the company about the incident. They said they would respond to an email sent to info@blairstowing.com. The message was sent to them over a month ago and we have not heard back. It's safe to say that this company doesn't care about people or their property. Avoid using them. There's plenty of other towing companies out there.

One of the worst towing experiences. The tow driver demanded to pull the damaged material away…read morefrom the vehicle so that he could drive the car onto the truck rather than pull his truck behind the car and drive it straight onto the lift. I asked him not to do that. He proceeded to leave and drive off. never seen anything like this. Avoid this.

Due to reoccurring issues with our car battery I've had to get a jump from Horton's several times…read morein the last year or so via our geico roadside assistance. The technicians who have come out have always been incredibly kind and helpful (one even recognized me from a previous jump and gave me references for a different shop to try). The customer service rep who answers the phone on the other hand is incredibly rude, as other reviews mention. I understand that they probably don't deal with the kindest customers since people are rarely in a good mood when they're calling for a towing service, but if they can't be kind to customers they shouldn't be on the phones.

Horrible customer service. Was told by insurance to call, when i called them they called me stupid…read moreand were yelling. I responded with still being nice because I have common human decency. If possible have it towed by any other company, you do not want to need to interact with these people.

This is a GREAT COMPANY! My car broke down yesterday and I was stuck at a gas station for 6 hours…read morebecause other surrounding companies canceled on me. Mohammed and his Team were called by insurance and they responded very quickly and courteous..They also made sure my car was dropped off at the correct location and sent me photos of the dropoff. The service was so good I'm recommending them to my work company. Keep up the good work guys!

I called for a tow for my motor scooter at noon, I spoke with the tow truck driver letting him know…read morethat it is a two-man job that I will not be climbing on the bed of his truck to assist cause I'm old. I've had this bike towed many times in the past 24 years and at this point I don't assist. Much time passed it was 3:30 and I reached out to the driver about his location. He said that my insurance company cancelled the tow. I asked why he said he didn't know (lie #1) I called the insurance company and they said he could not find my location (lie #2). I called the tow company and they said he said that my scooter was in garage and I could not pull it out cause I'm injured (lie #3) I told the tow truck company that it was a two-man job and I would not assist getting in on the bed of his truck cause I'm old. This company ate up a vital portion of the day and they lied when could could have been honest cause that's the right thing to do.