I have come to this Shell location for my state inspections and other vehicle maintenance before…read morebecause the service has always been good. Yes, there can be a wait at times, and it can be frustrating but they do their best. And that's to be expected at a busy shop and the quality of the service makes it worth it. I especially wanted to recognize two employees who truly stood out during my most recent visit. Jose, who performed my brake fluid service and cabin air filter replacement. He was very friendly, approachable, knowledgeable, and clearly takes pride in his work. He answered my questions, explained everything well and made me feel confident that my vehicle was in good hands. I also want to recognize Samantha at the front counter. She was awesome, great personality welcoming, and kind to every customer who walked through the door. What impressed me the most was watching her go out of her way to speak Spanish with several Hispanic customers, even though Spanish is not her first language. She didn't have to do that, but she is teaching herself Spanish so she can better serve others. To me, that speaks volumes about her commitment to excellent customer service. Both Jose and Samantha worked incredibly hard during my visit and made the experience a positive one. Employees like them deserve recognition because they represent outstanding customer service.

I'm a physically disabled woman who asked Sugarland to put air in my tires when I stopped for…read morean oil change. Sugarland tried to cheat me into buying new front tires, reported that they were too worn to tolerate pressure, regardless that they'd just passed inspection the week before, and that afternoon were inflated -without exploding. Sorry, I'm one disabled woman who's not such an easy mark. What terrible merchants!

Ashburn Auto is always a great experience! John and his staff are wonderful! I always feel like I…read moream well taken care of, everthing gets explained and there are no extra uneeded fixes that you find with other shops. I was very happy with the communication, price, and work for another awesome visit. Keep up the great work and thank you!

Never disappointed here! Honest, hard-working and reliable service always done faster than…read moreexpected. Love love love Ashburn Village Sunoco's Service.

Jeremy is the best! Customer service was outstanding. Inspection done and wind shield wipers…read morereplaced. Have used their service many times.

New to the area, first time there. Super friendly when I arrived. I called ahead to find out wait…read moretime. I arrived 5 minutes later. They said 3 hours for getting a new sticker and oil change. I had to call them at the 4hr mark for an update. My 3 hours turned into 5. A side from being off by 2 hours, everything else was great!

Jarrett, RJ and Steve went above and beyond to provide excellent service and answer all my…read morequestions!

I brought my Mercedes-Benz E350 to Virginia Tire & Auto of One Loudoun for a 9:30 AM appointment to…read morereplace a blown tire and get an alignment. What followed was a three-hour wait and a major safety oversight that could have left me stranded. The Safety Issue: My vehicle requires Run-Flat (MOE) tires because it has no spare. I specifically ordered a Pirelli Cinturato P7 Run-Flat. After waiting for three hours, the technician (Simon) and sales rep (Jarret) returned my car with a "dinky" standard Goodyear tire installed instead. Releasing a car that is engineered for run-flats with a standard tire is a massive liability and a fundamental safety breach. Had I not checked the sidewall myself, I would have driven off in an unsafe vehicle. The Technical Failure: Even after they corrected the tire, the alignment report showed the Caster is still significantly out of spec (9.3° and 9.6°, well below the Mercedes minimum of 10.8°). I essentially paid for a professional alignment and received an incomplete job. The Service: When I pointed out these errors and the excessive delay to Jarret, my request for any form of compensation was flatly denied. There was zero accountability for the fact that they nearly sent me back onto the road in a compromised vehicle. I will not be returning. If you value your safety and your time, take your European vehicle elsewhere.

I always have a great experience at this location Everyone…read moreis eager to help resolve your problem and they don't try to add on services you don't need Reasonable prices and quality service

BEWARE OF INSPECTION TESTING SCAM! I brought my car for an emissions and safety inspection and was…read moretold it didn't pass safety inspection for rear suspension. They stated they could fix it for $700 in order to pass inspection. I told them I will wait. They placed a rejected sticker on my car since their "qualified" technician stated it didn't pass. I took my car to another mechanic who said there's no issue w suspension and passed the safety inspection test. I informed the store manager who didn't seem surprised or care that he was going to scam me of $700. If you failed an inspection at this or any other location, I recommend getting a second opinion or report to the state authorities.

I live in Florida, and I have been up and down the East Coast for the past six weeks. A couple of…read moreweeks ago when I was in New Hampshire, my tire was almost-to-the-ground low and I used "fix a flat" on it. Was getting scared to keep driving on it, so my friend that lives in Round Hill suggested I go here. I read all the reviews last night, and I have to say that they are spot-on! Some of the nicest guys ever! The nice gentleman took the tire off, checked for leaks, couldn't find anything in the tire except an old plug, but it wasn't leaking. He made sure all the tires had air, and he didn't charge me anything! I spend a lot of time in Round Hill working several months a year. I drive a 17 year old Honda Element. I will definitely come to these guys with any mechanical issues that may arise in the future. THEY ARE AWESOME!!

I had an amazing experience here ! they saw to my car quickly, expedited the process due to time…read morerestraints on my end, and fixed a cosmetic issue on the car as a surprise cherry on top. I was quoted twice the price at another place and they were half as nice! I felt super well taken care of and so grateful for the service! highly recommend!

After picking my daughter up from preschool yesterday evening I ran over debris in the road and…read moregashed my tire. I drove to The Tire Shop before it went flat and worked with Service Writer Jason Hopkins. He got the fellas on it very quickly. Unfortunately the tire was irreparable however he gave me a very competitive price to and next day turn around. Jason even took charge underneath my truck to get my stuck spare tire down so that I could drive my daughter home last night. I received a call at 8:30am the following day stating my tire was mounted and balanced and ready for me. I came in and they pushed me right ahead, swapped my spare out and I was back on the road within 20 minutes. The customer service my daughter and I received was exceptional! Great job Tire Shop and THANK YOU Jason, the consideration and empathy you showed is rare in today's world. I will definitely return when the need arises....just hopefully not too soon ;)

The value was outrageously expensive. An air filter that typically runs between $25-50 from GM…read moreparts and max $70 if you buy a high flow part was listed at 103.88. A typical Google search says that the typical price for part and replacement is $50+, another part was a Mass Airflow sensor, this sensor at the highest cost is no more than $150. They charged me $331.99. And then charged another $100 to replace it. A replacement of the MAF takes no more than 15 minutes max, and they already had it open to diagnose that the sensor needed changed. So basically got double charged for opening up the engine air filter assembly. The last bit of ridiculousness was a diagnosis cost of $190. They basically just plugged the car into the computer saw the MAF as the issue, opened up the assembly to get to the MAF and confirmed it was gunked. Then the last bit was $135 to clear the codes and reset the monitors, this is basically unnecessary, because after you change the sensor the car will automatically reset the code and monitors, but even if you do it manually the car was already attached to the computer for diagnostic so a punch of a button, which cost $135. All in all, the total job cost over $900. For a job that should have been fairly priced at about $250 and medium priced at max $500. I was recommended to go to this garage by AAA when my car broke down. I would recommend finding any other place than this one. It's a shame that they are taking advantage of innocent people that happen to breakdown far from their trusted mechanics. Think twice before you go to this garage! I have asked AAA to reevaluate their name brand with such crooks. You would hope that a company that specializes in roadside assistance would do their homework on the garages they recommend you tow your car too.

Pedro is the best mechanic at lowest prices. I have found 1/3 less than others and he uses the best…read moreparts so the job lasts like it is supposed to. I have tried 2-3 other shops in the Leesburg area that I will never go back to.

I called on a Friday to ask if I could bring my car in the next day (Saturday). The person I spoke…read morewith said they couldn't take me that Saturday, but could the following one--so I scheduled an appointment to drop my car off at 1 PM the next Saturday. When I showed up at my scheduled time, the shop was completely closed and no one was there. They never called to cancel or inform me of any change. I had put off my car service for a full week, drove all the way to their shop, and ended up stuck without the service I needed. This was a serious inconvenience and a completely avoidable one if they had simply communicated. It's a bad way to run a business and shows a lack of professionalism and reliability. I won't be returning--and I wouldn't recommend them to anyone who values their time.