I moved to Chapel Hill 42 years ago and remember getting my first set of replacement tires for my…read more1981 Toyota Corolla at the Franklin Street location. I chose Chapel Hill Tire because it was the only place within walking distance from my dorm. Over the years, I consistently took my trusty Toyota there for service. When I eventually gave the car to a friend, it had 275,000 miles and still ran perfectly. My friend added another 100,000 miles before the old Corolla finally went to Toyota Heaven. In those 42 years, I've lost count of how many cars Chapel Hill Tire has serviced for me, my wife, and my four kids--roughly around 17 cars. We've never had an issue until about a year ago when there was a problem with an oil change. Fortunately, the warning lights worked, and I was able to address it myself. When I informed Chapel Hill Tire about the mistake on my next visit, they were thankful and assured me it was a fluke. However, the same mistake happened again on my next visit with the same car. I was shocked and unhappy. When I informed the garage and the manager, they were equally shocked and horrified. They identified the root cause, explained that it was a data error, and assured me that it had been permanently addressed. Chapel Hill Tire went above and beyond to rectify the situation and ensure it never happens again. Admitting and owning up to a mistake shows a lot of character, and Chapel Hill Tire has shown me just that. Despite the errors, their response has reinforced my trust in them. I look forward to bringing the next 17 vehicles to Chapel Hill Tire.

I took my car in for an inspection and was told I needed a repair that would cost over $1,500. I…read morewas skeptical, as I had literally just had my car in at my usual shop for its regular check up. They determined the repair was unnecessary. Chapel Hill Tire is not to be trusted.

Do not go to this location, or establishment in general. I went to this shop last week, on account…read morethat my tire kept deflating and I had previously bought tires/tire insurance from them. They refused to replace the tire without charging me, because it looked like I had been driving on it for an extended period of time and the side wall was potentially damaged.. it was at most a couple of days. Then the rest of my tires were almost completely bald and I asked them to replace those as well, on account that the warranty for them was guaranteed to last 55,000 miles.. mine didn't even make it to half that. They said the warranty wouldn't apply because I didn't rotate my tires as much as they wouldn't liked and that's how my tires wore down that much. Again, an excuse. The best "deal" they could do for me was $10 off of two tires, which is nothing when the tires are almost $100 a piece. If they had gone by their own policy, I should've had all tires down for free OR at least gotten the prorated rate which isn't $10 off two tires. I ended up having them put my donut o for me and going to another shop and getting a full set of tires. They will never have business from my family or I ever again.

I got a nail in my tire and went to Just Tires to get it fixed. They are short staffed and busy…read more They told me they would be unable to see my car that day. I went home and booked an appointment. When I got there at my appointment time they told me I'd still have to wait 2 hours for my car to be seen. That's unacceptable in my opinion. I'm not impressed

I really liked this place at first. I was new to Durham & wanted to support a mom n pop auto shop…read more the last time I came earlier this year, I got my headlight replaced & a tire rotation for the main reasons. I wasn't sure if they actually did rotate my tires, so I called & was told yes, indeed they did. The guy on the phone told me they keep the same tires in front & the same in back. well, I just got another rotation elsewhere, & they told me my tires were terrible & had not been rotated in a WHILE. Very disappointing this company lied to my face & charged me for a service they didn't even provide. Will not be returning, very disappointing. Adding more since I just removed my cabin air filter. I also paid for my filters to be replaced, & judging by these pictures taken TODAY, these were not changed when I came in. I'm in absolute utter disbelief. Wish I could give a negative star review. You guys should be ashamed.

I've been taking my car to these guys since 2018 and I haven't thought about taking it elsewhere…read moreone time. They have always been able to get me in quickly, do the work needed without trying to upsell me, and I've always thought the price was fair. You won't be disappointed bringing your car here.

Amanda was awesome and sweet. They did our inspection (and reinspection) quickly and were clear on…read morewhat to do to pass reinspection.

Took my car there for the first time for an oil change/ oil filter change. Instead of unscrewing…read morethe filter, he tried to tighten it, tighter until he cracked the oil filter gasket. It's a $980 repair for the oil filer. Never went back for another oil change

This was my second time coming to this Precision Tune as it was as recommended to me…read more Both visits were for an oil change and to have fluids topped off. It was a busy day so I was in there for about 2 hours. From what I was told in my first visit, they operate on a first come first served basis. The wait wasn't an issue for me because it was semi expected. Although it's an auto shop, dirt & grease spots are expected; It's in need of a gooooood deep clean in the waiting area. The Staff seem kind. I didn't think to check my wipers before I left the lot but the next day when I did, it was still empty. That made me think if they did not top off the fluids did they do the oil change. I lifted the hood and to my surprise the coolant hose was not inside the reservoir. The oil had been changed thankfully but they were moving too fast. This could have went so far left if I did not lift the hood up in time! I surely don't want or need any issues with a car I've had only for a year.

Amazing customer services, consistently. Reliable, and…read morewell-knowledgeable. I would recommend them, as I will continue going. I trust both my Audi and Nissan with them.