We had an order placed incorrectly. The mistake was a part number that was one number off, sent to me incorrectly and I did not catch it. Instead of taking SOME responsibility for the error, they charged a restocking fee and didn't help with shipping so the return cost ended up to be greater than the original purchase.
A simple fix would have been to waive the restocking fee and charge me for the return freight on their account to keep the cost down, but no.
It's a shame too. they would have gotten 5 stars if any effort was made to make this right. read more