They sold us really cheap flooring that had a lot of issues with it. Prior to purchasing my wife…read moreasked if it was good quality as the area it will be installed will be a high traffic area and the sales person (Colin) assured her it was good quality material. Their customer service is also horrible. They say they will call back and never do. Happened so many times that I lost count. After paying them a delivery fee to get it delivered, my installer started installing it in the first room, he immediately called me and said the pieces were not clicking correctly and were popping out. He explained over time that the flooring will start to separate if not clicked properly and will look really bad. I immediately contacted square foot flooring and sent them a video of the installation showing the issue. They vehemently denied there were any issues and blamed our installer. After getting tired of waiting for them to call back, we drove 45 mins and met with them and they gave us (bs) explanations. We gave them the benefit of the doubt, and had our installer go there in person the next day and "learn" from the owner. Our installer tried installing the material after and had problems again. We delayed our project by a week and hired a more experienced flooring installer who had done some work for us previously, with 10+ years of experience, and he immediately told us that the flooring was no good and that it was not clicking correctly and was popping out. I asked him to record a video and sent it to square foot flooring and they again blamed it on the installer and said the installer didn't know what he was doing. They mentioned this material is hard to work with and other people have had problems with it and returned it. When we asked for a refund of the material they tried to charge us a 25% restocking fee - WTF? You guys admitted that people have had a problem with it. We're installing Vinyl here, it's not rocket science LOL. I even said I would buy other material from them if they could cancel the restocking fee and these guys tried to give me a higher price than other stores to make up for the restocking fee. Evan the owner is also a piece of work. They agreed to bring down the restocking fee to 18% after a lot of arguing, and then on the day we brought back the material he tried to jack up the restocking fee rate in front of us to get a reaction out of me. My wife and I also had to rent a home Depot van and load 1600sqft of material myself and unload it onto their dock. I purchased from Hardwood Design Centre in Brampton and the material was worlds apart and the customer service was excellent. They even let us return unused boxes for a full refund without any restocking fees. All in all, our project was delayed over a month and ended up returning all the material and on top of that paying a restocking fee. My advice is stay clear of these guys. When things go bad they will not have your back. They are not a reputable business and selling sub par material for overpriced rates. They'll never admit they are wrong. Own up to things and you will have my loyalty for life. They don't care about the customer and once they have your money good luck getting any help from them.

We were extremely satisfied with the customer service representative Sam! He was knowledgeable and…read morehonest! We found quickly the flooring that we wanted at a very good price! The selection was amazing ! We really appreciated the personalized service! Thank you!

We purchased backsplash tiles and when we got them home realized the edges were all crooked. We…read morecalled right away and asked if we could exchange them. They finally agreed to let us exchange them. Their policy is no refunds or exchanges, which needs to change. They sell tiles not bed mattresses! Well we pick out new tiles at the same price and that's when they tell us we have to pay a 35% fee to exchange or keep the ones we had. The fee was $139.00. We wouldn't have minded maybe a $35 fee but almost $140.00. Just ridiculous. Apparently Edward the manager would not budge on the exchange fee. We were planning on buying floor tiles from X Tile, but not now. They lost us as customers. Edward you sell tiles not mattresses. I hope you are happy you lost us as customers. Stay away from X Tile! Go somewhere else.

We found our dream rug at this lovely store with excellent customer service. Thank you to Sidney…read moreand the sales team on the floor who were most attentive and gave us a few days to view our choices in our home under different lighting to ensure we made the best choice which we did. I also appreciated the the product knowledge provided on my rug to understand its construction and materials content in the weave. I would highly recommend to others who are doing house renovations, flooring and rug or window treatments.

The vinyl floors we received from Signature by Shelley Alexanian look fantastic. However, the…read moreinstallation process was quite challenging - the installers did not communicate well with us, there were several issues with the baseboards, and it took them almost a month to come back and fix it, while taking no responsibility for the issues. I would definitely buy their flooring again, but I would not use their installers.

I recommend Chestnut Flooring as they have by far best variety, service and quality!…read moreI went to many different stores in vaughan and Chestnut was one if the two stores with best prices on European Hardwood flooring. Their installers installed the floor and left my house neat and spotless. They even mopped and covered the floor as we are still during construction. Thank you Chestnut Flooring for the best service.

I purchased Engineered Hardwood Flooring from dealer, Chestnut Flooring. Upon delivery, the boxes…read morewere opened to discover that the core of the product below the veneer was completely different and inferior from the sample presented by Sherry from Chestnut Flooring. The hardwood manufacturer was very responsive, provided a return authorization and offered a refund to Chestnut within 2 days. However Nemo, CEO of Chestnut Flooring refused me immediate credit, but sent me an email stating that all Chestnut sales were final and that refund to me would take 4-6 weeks to process. His explanation for holding funds for an extra month - Chestnut Flooring policy different than the manufacturers. Recommendation; Do not prepay Chestnut Flooring prior to inspection of flooring delivery.

they installed countertop in my basement and what I noted differently about them from others, that…read morethey are punctua, honest, and their price is reasonable, I definitely would recommend them.

Great experience with Danforth Carpet Connection - Tony came to our house and did the measurements…read morehimself. He has a terrific selection of flooring products and helped us choose the best tiles for our basement. He also recommended a subfloor installation that improved our slightly uneven basement floor and made the tile installation go smoothly. Stephan did a great job and finished our floor in two and a half days. Both Tony and Stephan were super competent and very responsive to our questions and concerns. We don't hesitate to recommend Danforth Carpet Connection.

This was the first time I made a purchase at Danforth Carpet Connection and based on my experience…read moreit will NOT be my last! I found Danforth on line, as a company that carry the FORBO line of linoleum. The product I was looking for was a special order with a tight timeline. My experience with the Danforth team was first class! They were quick to respond to my inquiry, provided a detailed quote with delivery estimate and provided additional information concerning installation guidance. The product was ready for pick up AHEAD of schedule. They were pleasant, friendly and professional in every respect. Danforth Flooring Connection know their business and treat their customers the way you'd like to be treated. I have no hesitation in recommending Danforth Flooring Connection to anyone looking for their vast array of flooring products! Very Satisfied Customer Doug

We had an order placed incorrectly. The mistake was a part number that was one number off, sent to…read moreme incorrectly and I did not catch it. Instead of taking SOME responsibility for the error, they charged a restocking fee and didn't help with shipping so the return cost ended up to be greater than the original purchase. A simple fix would have been to waive the restocking fee and charge me for the return freight on their account to keep the cost down, but no. It's a shame too. they would have gotten 5 stars if any effort was made to make this right.

When I went in there I was greeted positively by the warehouse manager Will Benson. He then helped…read moreme with different profiles at which made it seem like a breeze. The employees there each greeted me and picked and showed me different profiles. They were really on par! I highly recommend Extrude-a-Trim as its an amazing company with really great employees and amazing products!

Mark, you'll be seeing me again soon. I've just aquired another property that needs the…read moreceiling-mounted hardware. Window owners everywhere, this is a window covering solution you won't find at any hardware store. If you have a ceiling or bulkhead that sits directly on top of the window frame -- that is, there's no wall space between the top of the frame and the ceiling -- you've probably done what everyone does in that situation: mount a half-moon style rod hook on the frame itself. So you know what happens: you can see the top of the frame above the top of the curtains, and you get a line of light coming in at the top, because the curtains can't sit high enough to cover the whole window. Well, Mark's got an app for that. :-) Ask him for the ceiling-mounted rings. They come in all the same colours as the rods. Oh, and you MUST buy the rods, too. You know the kind you get in hardware stores, the expandable kind? You know how they sag in the middle because they're not sturdy? And how your curtains get stuck in the gap? And then you have to pull too hard on them, and the next thing you know you've ripped that cheap rod hook right out of the wall? Well, so far, I've bought... let me count in my head...six sets of solid rods and ceiling supports from Mark, and they're the greatest things. I keep showing all my clients and tenants, and they're amazed they've never seen such a simple curtain solution anywhere before. I tell them, just go see Mark at The Drapery King.

Buyer beware. They don't take any responsibility for their mistakes and don't accept returns or…read moreexchanges on any purchases. One of their sales reps told us we could buy a curtain to take home and then exchange it if it wasn't the right colour even though it's in PERFECT condition. Had them cut rods but they weren't cut properly even though the measurements were CORRECT and they won't do anything about it. Thought about having them install curtains too but when we realized that Mark, the owner, chooses (on a whim or based on how he's feeling that day) who gets a better price for such services, we opted out. It's hard to support small businesses when this is how they run their business - especially when it's something custom and so specific like curtains, rods, etc!