Despite best efforts from customer service, the business really has zero interest in accommodating little things for customers even when they are exceeding $30k of purchased lumber. No flexibility around things like delivery fees for individual deliveries under $1000, 2.5 day delivery wait times for 3 pieces of LVL and restocking fees for lumber which shouldn't have been sent to begin with. Has the feel of an automated business or at least one which is heavily top down managed with no avenue to speak to decision makers. I would try Rona next time. read more