The worst service I have ever experienced. If I could give negative stars, I absolutely would…read more
I want to share my full experience so others don't go through the same situation.
We first visited Altima Kitchen on March 6th with my wife, contractor, and family. We had a clear plan of what we wanted, and the sales representative assured us that if we paid the deposit that day, measurement would be done the next day and the entire project would be completed within approximately 3 weeks.
Based on that commitment, we proceeded and my contractor began demolition and prep work. My kitchen became completely non-functional since March 09.
However, no one showed up for measurements the next day. Not the next day, not the next weekend, and not even the following week. Every time we followed up, there was a new excuse--busy schedule, car issues, or delays. Measurements were finally completed on March 19th--almost 2 weeks after payment--while we were left without a working kitchen.
Only after measurements did they change their timeline, saying the 3 weeks would start from that point. This was never communicated earlier.
After design finalization on March 23rd, they demanded an additional 40% payment to proceed. From there, delays continued again. The installation date kept getting pushed, eventually landing in April--over a month after the initial commitment.
Work finally started on April 8th, arriving late in the afternoon and leaving the job incomplete. We were told 70% was done, but even after multiple follow-ups, the remaining work was delayed again due to "other priorities."
Even when they returned, the job was still not properly finished. Basic items like handles were still left incomplete, and when asked, their staff gave extremely unprofessional responses like "anyone can fix it."
With 6-7 handles still left to install, my wife called the representative to confirm the completion timeline. She was told it might be done the next day or Monday, but they couldn't guarantee it due to other customer priorities. My wife asked why our project was not being treated as a priority.
Most disappointing is the poor workmanship:
* Cabinet alignment is clearly off
* Doors and borders are uneven
* Drawers are not properly aligned
* Overall finishing is far below acceptable standards
This is not what was promised or expected.
Customer service is equally poor. The sales representative, owner, and even management showed no accountability or urgency. Every conversation was full of promises, but nothing was followed through.
Key issues:
* False timelines and commitments
* Extremely poor communication
* Repeated delays and excuses
* Incomplete and low-quality work
* No accountability from staff or management
I even have written communication from the owner stating that he is "not involved in operations" and was only there because of a referral. This clearly shows that no one is taking responsibility for customer experience or project execution.
I've also posted about this experience in my business group to raise awareness and help others avoid similar issues.
We have been without a proper kitchen for over 5-6 weeks, and the final result is still unacceptable.
I strongly recommend avoiding Altima Kitchen if you value your time, money, and peace of mind.