They sold us really cheap flooring that had a lot of issues with it. Prior to purchasing my wife…read moreasked if it was good quality as the area it will be installed will be a high traffic area and the sales person (Colin) assured her it was good quality material. Their customer service is also horrible. They say they will call back and never do. Happened so many times that I lost count. After paying them a delivery fee to get it delivered, my installer started installing it in the first room, he immediately called me and said the pieces were not clicking correctly and were popping out. He explained over time that the flooring will start to separate if not clicked properly and will look really bad. I immediately contacted square foot flooring and sent them a video of the installation showing the issue. They vehemently denied there were any issues and blamed our installer. After getting tired of waiting for them to call back, we drove 45 mins and met with them and they gave us (bs) explanations. We gave them the benefit of the doubt, and had our installer go there in person the next day and "learn" from the owner. Our installer tried installing the material after and had problems again. We delayed our project by a week and hired a more experienced flooring installer who had done some work for us previously, with 10+ years of experience, and he immediately told us that the flooring was no good and that it was not clicking correctly and was popping out. I asked him to record a video and sent it to square foot flooring and they again blamed it on the installer and said the installer didn't know what he was doing. They mentioned this material is hard to work with and other people have had problems with it and returned it. When we asked for a refund of the material they tried to charge us a 25% restocking fee - WTF? You guys admitted that people have had a problem with it. We're installing Vinyl here, it's not rocket science LOL. I even said I would buy other material from them if they could cancel the restocking fee and these guys tried to give me a higher price than other stores to make up for the restocking fee. Evan the owner is also a piece of work. They agreed to bring down the restocking fee to 18% after a lot of arguing, and then on the day we brought back the material he tried to jack up the restocking fee rate in front of us to get a reaction out of me. My wife and I also had to rent a home Depot van and load 1600sqft of material myself and unload it onto their dock. I purchased from Hardwood Design Centre in Brampton and the material was worlds apart and the customer service was excellent. They even let us return unused boxes for a full refund without any restocking fees. All in all, our project was delayed over a month and ended up returning all the material and on top of that paying a restocking fee. My advice is stay clear of these guys. When things go bad they will not have your back. They are not a reputable business and selling sub par material for overpriced rates. They'll never admit they are wrong. Own up to things and you will have my loyalty for life. They don't care about the customer and once they have your money good luck getting any help from them.

We were extremely satisfied with the customer service representative Sam! He was knowledgeable and…read morehonest! We found quickly the flooring that we wanted at a very good price! The selection was amazing ! We really appreciated the personalized service! Thank you!

I purchased a high grade carpet from the store about 1 1/2 years ago. The product failed miserably…read more Carpet was cleaned by two professional cleaners and stains remained. The manufacturer got involved sending an independent rep to perform testing and cleaning of carpet. Rep stated stain would keep coming back. Manufacturer wanted to send a third carpet cleaner to try to remove the stains on the white carpet. The manufacturer's carpet cleaner failed to show for the appointment, cancelling 10 minutes before scheduled appointment. That is when things took a turn for the better. Natasha from Eden Tile It, who was actively involved during the process replaced the underpad and carpet as per my choice. Eden Tile It has renewed my faith in a company going to extended lengths ensuring customer satisfaction, putting the customer first. Natasha was amazing through out the entire process keeping me informed but most importantly backing a client when the manufacturer failed to warrenty the product. Eden Tile It of Fairview Street, Burlington, ON has earned my repeat business. Thank you Natasha!

So disappointed. We have been purchasing tile at Eden Tile-It for nearly two decades and have…read morealways been happy with both the products and the service. Unfortunately, this was not our experience this time around. We ordered 14 boxes of tile based on the display board in Eden Tile-Its' showroom (see photo). When we opened the boxes nearly 70% of the tile had no pattern on it whatsoever and those that did had very little veining (see picture of one of the boxes). There would be no way that the look represented on the display board could be recreated with the product we received. When I contacted Eden Tile-It. The manager, Brian, insisted that this was normal variation of product. It is not. It is deception. I understand that some tiles are going to have more veining than others and that some tiles, based on the display board, might even be completely white. However, 20-30% (as opposed to the 70% we received) of the tiles on this display board are plain white and the ones that are patterned have much more veining than any of the tiles we received. This is very misleading, and given that customers are paying up front to order a product based on these display boards, dishonest. Customers should be able to trust that they will be able to recreate the look on these boards. I felt sure that Eden Tile-It would make this situation right, but they did not. Saying only, "That's just the way it is." The tile was returned but at a 15% restocking fee and the manager seemed ill equipped to handle a situation where a customer was not receiving what they paid for. Brian made no attempt to fix the situation, blaming the supplier and insisting the product we received was acceptable. It was not. I have recommended Eden-Tile-It to many friends, family, and even contractors over the years and have even taken friends into the showroom to help them choose tiles for their renovations. Based on this experience, I will not be recommending them again, nor will I be purchasing anything from them in the future. Go elsewhere. There are plenty of other suppliers that will treat their customers better

We purchased backsplash tiles and when we got them home realized the edges were all crooked. We…read morecalled right away and asked if we could exchange them. They finally agreed to let us exchange them. Their policy is no refunds or exchanges, which needs to change. They sell tiles not bed mattresses! Well we pick out new tiles at the same price and that's when they tell us we have to pay a 35% fee to exchange or keep the ones we had. The fee was $139.00. We wouldn't have minded maybe a $35 fee but almost $140.00. Just ridiculous. Apparently Edward the manager would not budge on the exchange fee. We were planning on buying floor tiles from X Tile, but not now. They lost us as customers. Edward you sell tiles not mattresses. I hope you are happy you lost us as customers. Stay away from X Tile! Go somewhere else.

Tons of great stuff here in this store! Quality is superb and easy to use for your Reno needs!read more

Great selection of floor and wall tile, great value in terms of price! Dealing with the staff at…read moretheir showroom and order desk is seamless. If you're looking for high-quality tiles, carpets, vinyl, tools or laminate - this is the best place to go!

We found our dream rug at this lovely store with excellent customer service. Thank you to Sidney…read moreand the sales team on the floor who were most attentive and gave us a few days to view our choices in our home under different lighting to ensure we made the best choice which we did. I also appreciated the the product knowledge provided on my rug to understand its construction and materials content in the weave. I would highly recommend to others who are doing house renovations, flooring and rug or window treatments.

The vinyl floors we received from Signature by Shelley Alexanian look fantastic. However, the…read moreinstallation process was quite challenging - the installers did not communicate well with us, there were several issues with the baseboards, and it took them almost a month to come back and fix it, while taking no responsibility for the issues. I would definitely buy their flooring again, but I would not use their installers.

Our experience with our installation from Latitude Countertops was flawless. We are water access…read morevia boat so it was not easy - and the team was just amazing. On time, expert installation and friendly. Special shout out to Elyas Aman for his work.

Latitude is the supplier of counter Tops through our Kitchen Cabinet supplier…read more They were fantastic. called ahead , arrived on time, extremely polite and very organized. They discussed with me the best location to bring the counter Tops into the house took extra care on protecting my floors. The joining of the 2 slabs is flawless and the cuts we perfect. Farhad and his team took extra attention to details during the installation. they all took pride in their work I would highly recommend Latitude to family and friends.

Great experience with Danforth Carpet Connection - Tony came to our house and did the measurements…read morehimself. He has a terrific selection of flooring products and helped us choose the best tiles for our basement. He also recommended a subfloor installation that improved our slightly uneven basement floor and made the tile installation go smoothly. Stephan did a great job and finished our floor in two and a half days. Both Tony and Stephan were super competent and very responsive to our questions and concerns. We don't hesitate to recommend Danforth Carpet Connection.

This was the first time I made a purchase at Danforth Carpet Connection and based on my experience…read moreit will NOT be my last! I found Danforth on line, as a company that carry the FORBO line of linoleum. The product I was looking for was a special order with a tight timeline. My experience with the Danforth team was first class! They were quick to respond to my inquiry, provided a detailed quote with delivery estimate and provided additional information concerning installation guidance. The product was ready for pick up AHEAD of schedule. They were pleasant, friendly and professional in every respect. Danforth Flooring Connection know their business and treat their customers the way you'd like to be treated. I have no hesitation in recommending Danforth Flooring Connection to anyone looking for their vast array of flooring products! Very Satisfied Customer Doug

We came across Flooring Liquidators by chance just driving by. My husband and I wanted to have new…read morefloors done but didn't know anyone we were comfortable and knowledgeable with. We met Dushan when we walked in. Dushan and his assistant, Andy, immediately responded to our inquires and their knowledge was greatly appreciated. Dushan answered questions and was educational with respect to everything else that I wouldn't and have thought of asking. Dushan and Andy were so helpful in our decision on what floor we wanted/needed. They were not pushy. Dushan and Sam (another contact) provided us with clear explanations, breakdown quotes and answered all our questions promptly, before we went ahead we looked at their work and were very impressed. So we said YES! We chose March Breeze. My husband and I love our new flooring. The flooring guys were prompt each morning and tidied up each evening. It only took them 3 days to level out all our floors (this was a huge job, more than anyone expected ie. living in a condo) before putting down the new flooring. They also moved all the furniture for us prior to the work done and after. They were amazing and kept me informed daily since we did not stay at the condo so they could do what needed to be done. THANK YOU!!!! If you are looking to work with someone who communicates well, does an excellent job, we recommend you contact Dushan, Sam or Andy at Flooring Liquidators in Mississauga. We are thrilled to look at our new floors and for the quick job that was done since our floors were a mess. Thank you Flooring Liquidators we are so happy!

My wife and I were shopping for a flooring replacement for the basement. Went to the Mississauga…read morelocation where we met the manager Douchan. He was very knowledgeable and friendly. He offered a number of options and then gave us a great deal. Would definitely recommend this location because of him. G