Great people and excellent service . Another company National Seating and Mobility. Had my chair down 9 months and hadn't even ordered the parts Extreme came out and looked at my chair and had the parts and my chair fixed in 2 weeks they also installed transfer handles a feature i was told by National was not available. The last time it was down a year before National got it fixed . Extreme took me from hating this chair to loving it . THANK YOU EXTREME read more

We've used Extreme Mobility over the years for home health needs, however our most recent encounter brings me to leave this review. We purchased a new electric hospital bed and rails and not long after the purchase the bed rails started giving us issues. We called in and they sent Donnie in for a service call. They collected the fee for the service call, however Donnie the technician couldn't fully repair he rails due to COVID and them not having access to the new part. To buy some time, he said he placed the order but he temporarily rigged the rails up so we could at least use them until the new part came in. Mind you, the rails started giving us trouble within the first month of them being new and installed so they should have a warranty on them to be replaced. Donnie said he would reach back out to us once the new rails came in which was 3/29/21. His temporary fix caused a huge noise to happen every time we put the head of the bed up and down, and the bar was broken but other than that they worked okay temporarily. This was a band aide. Still never being fully fixed. Again, we paid a service charge at this time. We wait, and wait for Donnie to contact us as he said he would when the new rails came in but we have never gotten a follow up from him. With COVID happening we were trying to be patient and hoped he would keep his word. We didn't call in because the temporary fix was working until recently until a few days ago (6/22) and a side of one of the rails popped out. I had to uninstall them by myself because if I didn't they were going to break the electric component of the hospital bed. I contact Extreme Mobility to ask for a follow up from Donnie about the part he ordered. He no longer works there, and they sent a new technician out. In Donnie's notes he wrote he came and fixed the part and closed the order. NOT TRUE! Per a conversation with Kim, office manager they are not willing to fix the bed correctly due to Donnie not doing his part, and they want us to pay another service charge and completely ignore the fact that Donnie never fixed the bed correctly to begin with. They blame us for not following up but they are the business who said they would follow up with us. The new technician (didn't get his name) that came on 6/8/22 made a comment that they have spent a lot of time cleaning up Donnie's mistakes or jobs that were left incomplete, however Kim denies that's the truth. Either way, the bed never got fully fixed, we paid ANOTHER SERVICE CHARGE TODAY for nothing and the owner and Kim have said we are the ones responsible for reaching back out to the company to receive an update on the new rails Donnie said he ordered, but they were on back order due to COVID. Absolutely no accountability and a waste of time and money. We were lifelong customers but we will never do business again due to the shady practices and service we received. In the end, they didn't care to make it right with the customer. They said it was our fault because a year had passed even when Donnie didn't keep his word. They only cared to collect another $60 service fee for a job we already paid for and never received complete service on. What a disappointment. I encourage you to go elsewhere because this company will not make their wrongs right and they deflect it onto the customer. I hope that $60 was worth it. Word of mouth goes along way. read more

Extreme Mobility - Mobility Equipment Sales & Services Near Me - Lexington, Kentucky

This company is the best place to get all your durable medical equipment. The techs and ladies that work the office are great.

My aunt needed to have her wheelchair fixed the guy that came out didn't know anything about how to repair it. Total mess

The staff are extremely helpful and friendly. I've been trying to get a new power chair they have helped me since day one. read more

Extreme Mobility - Mobility Equipment Sales & Services Near Me - Lexington, Kentucky

Extreme Mobility has been wonderful for my family! They work very hard to get everything they need to get insurance to pay their part. Highly recommend Extreme Mobility! read more