Don't go to this guy I had him give me an estimate on my car and he told me it was going to cost me…read more$800 skeptical I went to someone else and they fixed it for $350 this guy didn't even look at my car and shot me that price this guy is sketchy at best . As a grandmother with cancer in the middle of radiation and chemotherapy I felt he's trying to take advantage of me and I'm a 94-year-old great-grandmother with cancer in both eyes and a colostomy bag that leaks Sincerely LN

Great service and good work fixing my wife's very old (2001) Jag. Very friendly staff on top of it…read moreall.

Excellent service, polite,and professional. Gave me a two hour window, lol, to have it done. They…read morefinished in about an hour and a half. Additionally gave me 10% discount for military. Thank you kindly and I appreciate the quality workmanship and no BS. If you need a tiny, or other services don't hesitate to utilize these awesome guys.

I went to the shop to get an estimate on how much it would be to put on a tailgate lettering on my…read moreF-150. Guy at the front desk says $50 cheapest in town. I then had to purchase the tailgate lettering myself. I brought my truck back in after it arrived in the mail. They put it on and charged me $120. $70 dollar difference lol When you get a quote from this shop make sure to get on paper

They guys are great and they know what they're doing for a very reasonable price and the job done…read moreon time

Right after I purchased my Lexus, I decided that I want the window tinted, bigger exhaust and red…read morecalipers. I was little nervous with it being brand new and taking it to a new shop since I do not live here, but I was blown away with this company's workmanship, expertise, and their customer service!!! Highly recommended by a super picky customer.

You can't beat Charlie's! They are fair and honest. Read their many 5 star reviews, they earned…read morethem!

Something as simple as the way a business answers their phone can determine if I want to do…read morebusiness with them. This is exactly what happened when I called this business today. They picked up their phone and went silent. After several seconds of uncomfortable silence I say hi. They say hi. I then say take care. 3 stars because of this business offering great service for many and the benefit of doubt phone person was having an off day.

The work and service were exceptional. We couldn't make an appointment for the muffler repair we…read moreneeded but that was certainly necessary as they had no idea what it was going to we needed. It was no problem to drop off the car, wait to hear the analysis, then pick it up the next day. Couldn't believe they had the repair completed around one o'clock and at such a reasonable price. Kevin is an excellent communicator and keeps jobs moving to full completion. Highly recommend this business on Boston RD!

Went there to get a check on my Y pipe told me I needed a whole new Y pipe then tried to charge my…read more863 dollars just for the part. Very funny

My Toyota Avalon was burning oil and the engine was running poorly. I took my car to Byrd…read moreAutomotive and they found that due to negligence on my part, an excessive amount of sludge built had up in the engine. At first they told me it was possible I would need to replace the engine at a cost of over $5,000. But they persisted in trying to find other options. They cleaned the engine the best they could and suggested a period of frequent oil changes and service. After just a few months my engine was running smoothly... at a cost substantially less than getting a new engine. They saved me thousands of dollars.

Courteous, good communication and good quality work. Fair on labor time and labor pricing but…read moremarked up parts about 100% over retail. The job I had done should have been about $400 to $450 with labor and a retail parts charge but was over $600 due to the overcharging for parts.

Professional, detailed, fairly priced. They are busy and once you visit you will know why. Make an…read moreappointment! While waiting for my car it was hard to not overhear conversations with customers in person and on the phone in the tiny waiting area. Everyone (female or male) was treated with extreme respect. No mansplaining! I observed the owner deal with a very difficult customer and was impressed with his interpersonal skill. I have no doubt that client walked away feeling heard.

I took my Saab to them. It had a sensor that was bad. I originally took it to another repair shop…read morewhere they misdiagnosed it and charged me even though they misdiagnosed it.. IAS correctly diagnosed the issue and repaired it on time and for the price they quoted... Should have gone there first!! They were great.

I had the most delightful experience with everyone at Auto Excel! The detailed service report…read moreincluding pictures of the inside of my vehicle impressed me by far! What impressed me the most was the level of true service overheard for another man that was having service done to his vehicle - they gladly got a lyft driver to come and pick him up after an unexpected amount of time had been added to his wait! The client didn't ask - they simply offered right after telling of the extended wait time. Very professional. I highly recommend taking your vehicle and business here!

This is my statement about recent dealings with Auto Excel in Lexington Kentucky:…read more On May 7th, I took my car in for repair, because; The driver's side headlight would go out and then back on. A chattering relay above the passenger side sliding door. The driver's side sliding door will sometimes close and then pop back open. Also on a few occasions the battery would be drained after sitting overnight. I received a call later that day stating that the battery had a bad cell and should be replaced. For me the call was misleading as I thought this was a necessary step toward fixing the issues stated above. I was charged $507.17 for the new battery and installation.. Then on Friday, an e-mail came asking for authorization to pursue three items - internal dash noises - oil dye - and the sliding door issue. The three when added up totaled over $500, and only one was related to the reason I took the car in. I declined and went to get my car. When I was there, I asked to see the old battery - it was already gone. I was told that they did a voltage test and that it read around 10 volts, (12v - 2v = bad cell). When I parked the car in front of their shop the battery voltage read 14.6v (the new battery reads 14.3v). There was absolutely no information about the new battery. No manufacturer's name, no model number, no warranty card. After a second request, we did get a copy of their purchase receipt from Advance Auto. When I got home, I looked the battery up on the Advance Auto website - The battery was listed for less than $250 installed. I parked the car for three weeks. The first time I drove it, the headlight went out, by the time I got home the headlight was back on. I wrote a three page letter to the owner, Mike Barrett. I posted it on their website message board, I e-mailed it to Mike Barrett directly, and I sent a hard copy in the U.S. Mail. I received no response from Mike Barrett. (Did he ever see my letter?) I did receive a response from Cole Barrett, (the Service / Marketing Leader at Auto Excel). This is the man I have been dealing with. I sent a second letter, this time to Cole Barrett, on Friday June 5th. Between the two letters, I received six e-mail requests, and additional text messages, requesting "Favorible" reviews". With both letters, I requested a refund. Even a partial refund would be better than what was offered. First these statements from Cole Barrett: "The issue that was solved is the vehicle starts and runs," "which was solved by replacing the battery and its bad cell" Nothing was solved! - The issues had not changed - the headlight, the chattering relay, the door popping open, and the fact that something had drained the battery - those are the issues. The new battery does not solve anything. If something shorts out, the new battery will drain just like the old one did. Also, the car starts and runs just fine. I drove it to his shop. Now, What was offered: " The best I can offer is to further inspect and evaluate those other issues at no charge. " "Alternatively, if you bring the battery back I can exchange it at no charge, allowing us to refund you back the amount of the battery." The fact that Cole offered further services at no charge is an acknowledgement that "Something's not right," (which is what I stated in my first letter). The offer to refund the cost of the battery if it's returned is an insult. I would have to go somewhere, buy a battery, have it installed,and pay a $22 reclaim fee, (because I won't have an old battery to return), then take this battery back to Auto Excel for the refund. Cole Barrett wants me, the customer, to jump through a bunch of hoops to resolve an issue he created. In the letter dated June 5th, Cole Barrett's last words are - "Thank you and have a blessed day!" It felt like sarcasm. In some of the e-mails I'm referred to as a "Valued Customer." Really? The car still needed to be repaired. I had to save some money, and then took it to another repair shop. They resolved the headlight and battery drain issues. They also provided real information on the other two issues. The bill, $450. That's less than Cole Barrett charged me to replace a battery that was not defective! I wish I could, but I cannot recommend Auto Excel. My experience with them was painful. I won't be going back! Bert Huckelberry