They messed up my prescription for my cpap supplies. They call me endlessly to tell me they are…read morewaiting on the doctor to change the prescription. Then, they call me after business hours to tell me the department handling my account is closed. Just ship me what my doctor ordered or leave me alone!

Got all my supplies in a reasonable time !!! They were very nice and made sure that I was taken…read morecare of !

Great people and excellent service . Another company National Seating and Mobility. Had my chair…read moredown 9 months and hadn't even ordered the parts Extreme came out and looked at my chair and had the parts and my chair fixed in 2 weeks they also installed transfer handles a feature i was told by National was not available. The last time it was down a year before National got it fixed . Extreme took me from hating this chair to loving it . THANK YOU EXTREME

We've used Extreme Mobility over the years for home health needs, however our most recent encounter…read morebrings me to leave this review. We purchased a new electric hospital bed and rails and not long after the purchase the bed rails started giving us issues. We called in and they sent Donnie in for a service call. They collected the fee for the service call, however Donnie the technician couldn't fully repair he rails due to COVID and them not having access to the new part. To buy some time, he said he placed the order but he temporarily rigged the rails up so we could at least use them until the new part came in. Mind you, the rails started giving us trouble within the first month of them being new and installed so they should have a warranty on them to be replaced. Donnie said he would reach back out to us once the new rails came in which was 3/29/21. His temporary fix caused a huge noise to happen every time we put the head of the bed up and down, and the bar was broken but other than that they worked okay temporarily. This was a band aide. Still never being fully fixed. Again, we paid a service charge at this time. We wait, and wait for Donnie to contact us as he said he would when the new rails came in but we have never gotten a follow up from him. With COVID happening we were trying to be patient and hoped he would keep his word. We didn't call in because the temporary fix was working until recently until a few days ago (6/22) and a side of one of the rails popped out. I had to uninstall them by myself because if I didn't they were going to break the electric component of the hospital bed. I contact Extreme Mobility to ask for a follow up from Donnie about the part he ordered. He no longer works there, and they sent a new technician out. In Donnie's notes he wrote he came and fixed the part and closed the order. NOT TRUE! Per a conversation with Kim, office manager they are not willing to fix the bed correctly due to Donnie not doing his part, and they want us to pay another service charge and completely ignore the fact that Donnie never fixed the bed correctly to begin with. They blame us for not following up but they are the business who said they would follow up with us. The new technician (didn't get his name) that came on 6/8/22 made a comment that they have spent a lot of time cleaning up Donnie's mistakes or jobs that were left incomplete, however Kim denies that's the truth. Either way, the bed never got fully fixed, we paid ANOTHER SERVICE CHARGE TODAY for nothing and the owner and Kim have said we are the ones responsible for reaching back out to the company to receive an update on the new rails Donnie said he ordered, but they were on back order due to COVID. Absolutely no accountability and a waste of time and money. We were lifelong customers but we will never do business again due to the shady practices and service we received. In the end, they didn't care to make it right with the customer. They said it was our fault because a year had passed even when Donnie didn't keep his word. They only cared to collect another $60 service fee for a job we already paid for and never received complete service on. What a disappointment. I encourage you to go elsewhere because this company will not make their wrongs right and they deflect it onto the customer. I hope that $60 was worth it. Word of mouth goes along way.

Very professional staff. Knowledgeable and friendly. The billing lady is a plant collector and…read morehad some interesting plants. we talked about them. Appreciated her kindness and giving me time of day. Waiting was not long at all.

These folks were so very thoughtful. Took my Mom's walker to them to be fixed ( as suggested by…read moreGrogan's). Performance Medical Supply isn't set up to manage this kind of repair but they went a step farther.... they found a bicycle shop in town that have the brake parts to do the repair. I have never had any company go to that much trouble for me. Thank you Kristi Carter and crew - you are awesome !

The customer service and supply by Patient Aids has been fine. If calling them, you're going to a…read morehub and products are drop-shipped, but that's the world we live in. They made switching a size of product super easy, despite normal and expected phone transfers. When the person did not have an immediate answer, I received a callback with one. They have made sure I am satisfied with their service, and I am. I come from the professional world of hospitality and implore you not to overlook the Mapleleaf Dr location in Lexington. Don't write this place off over a some old Yelp! reviews.

Their equipment is cheap. They provide NO customer service. Their web site lists no phone number,…read moreand they do not answer emails. Amazon had to refund me. BTW, the name of this company is PATIENT AID.

Very patient staff took time with me today trying to get just the right fit for my medical needs…read more I would recommend them if you are asked what DME you would like to use or if you have a choice I would highly recommend them based on my experience today. Ask for them with your next durable medical equipment need!

Prices are extremely cheap and the medical supplys are top notch, but the customer service here is…read moreterrible. No one asked if i need help carrying my device or offered to put it in my car for me. Also the front desk seemed unaware that i had something on hold. When i came they thought i had already picked up my items as well and i had to wait around till they sorted everthing out.

They are like vultures who can't wait to bill your Medicare. They wanted to fit an Afflovest by a…read morepersons shirt size. Also they called and claimed our family doctor sent orders for medication while I was standing in the doctor's office. That wasn't true. It couldn't be because I was standing with the doctor! Avoid them. Medicare and insurance is hard enough to navigate you don't need to get involved with a company like this that will only bring you more stress and complications.

Timothy is fantastic. Very polite, knowledgeable and just a great person. He was a pleasure to be…read morearound. Lincare is lucky to have him as an employee.