The people who owned this house before me had surround sound. When they moved out I needed it set up for my family. This is the guy they used. The system is great and I think this company installed it. However, it was not set up correctly for what we needed it to do. I know exactly nothing about surround sound except when it is not doing what I need it to. I asked this guy to come over and set it up for my family. He came and he used a glue stick to glue a couple of sensors to my apple tv and then programed the remote and left. When I tried to listen to my iPod on the system in my backyard I had to listen to my music at full blast in my bathroom at the same time because he had them hooked to the same channel. So, I emailed the guy to come over and finish hooking up the surround sound. We went back and forth a few times over email and I finally asked him to come back over and help me figure it out. I do not know why he did not just call me and help me sort this out like someone who would that is concerned with customer service. He charged me $150 to glue sensors onto my apple tv and did not have the character to come and help me sort the system out whenever it would not work. He finally called me... And he was so rude. He explained to me that it was how the old tenants wanted it. I explained to him that I wanted it set up for my family's enjoyment, not for the last guy who lived here. By the end of the phone call, he had agreed to come back over and figure out the problems I had originally asked him to fix. We set up a day and even texted on that day and he blew me off never to be heard from again until yesterday demanding $150.00 for a job he did not complete.
I had already paid someone else to come over and fix the issue. This new guy balanced my speakers, cleaned up the channels that separate the bathroom from the back yard, taught me how to work everything and he programmed my phone to work with my devices for $50.00.
I am pretty sure if I was a man he would not have blown me off like this and then acted like an even more rude, elitist asshole when I told him everything I am telling you all here now. Maybe he could have, I don't know, come over and helped me fix my surround sound like I had asked him to in the first place. I would not use this guy on principle. He is rude, arrogant and has the shittiest customer service I have ever experienced. read more