I attended an elementary school birthday party at the Langley Extreme Air Park. I noticed that 2 pinball machines display sexual images and a sexualized violent image. I went through the Air Park website and advised of this and my concern that such images are inappropriate for elementary school-aged children. What happened next was bizarre and very concerning. First, I had a missed call from a private number at 8:20am. Then, I received a call from a private number at 11:32am. When I answered the call, an adult male said, "So our pinball machines offend you, I guess when you're a Liberal, Tranny's on the screen offend you." I asked who I was speaking with and the person hung up. Now I'm not sure who called me but after some digging, I learned from a staff member that the corporate office replies to requests submitted through the Extreme Air Park website. The Extreme Air Park locations (New West, Langley and Richmond) are registered through Extreme Air Park INC with a head office in Richmond and the owner/operator named Michael Marti. I sure hope the owner/operator is not the individual who called me and if it was this is very concerning. If it wasn't, I sure hope the owner and/or Directors of this company finds out who called and harassed me and deal with it swiftly and consequently. read more

This place is so dirty and overpriced. The bathrooms have pee and toilet paper all over the floor and toilet seat. There was no soap as well. When I went to the front to speak with staff about the bathroom situations, I was told they were cleaned 10 min ago. The manager was rude and dismissive. They don't care about keeping up with health regulations and how much traffic this place gets. If you want to risk getting sick and having your kids not able to wash their hands, this is the place for you. read more

No water refills so they can seek you water for $3.50/bottle. They will charge you extra for everything. Got snacks for kids, extra charge. Bring you own bottled water, extra charge. What a joke. read more

Today at Extreme Air park, Langley. Abroken bar from parents' supervising area hit my head. I was lucky it did not hit my son's head, he was just infront of me. They tried to fix it with a black tape before. When I talked to the manager, he said you signed the waiver and you are here at your own risk. He totally ignored me and other parents and we all left even we paid for the full day. He was so rude and neglecting. No body even care it can hit another kid or parent. read more

Writing this live, what a money grab for garbage service. Having my son's 9th Birthday here and its been awhile since I feel I've been taken advantage of. paid for 16 kids and a party room, can't use the room until the end of the party. charged us another fee to bring our own water and snacks in. Had few small asks like, can I borrow a pen, can I put our stuff in the party room, the answers we no no no! $50 a kid for 1 drink 2 pieces of pizza and a jump for 1.5hrs. Don't have a party here, didn't even get a happy birthday from the staff. read more

I would love to give this business 5 stars, unfortunately they have almost zero positive customer service. I called, I booked, they said we'll call you, they did, we asked for a time they said no, and suggested an alternative, we said yes. They took the deposit, 5 minutes later we realized not the right date, called back got voice mail, left a VM with details. No call back, called the next day left a VM with details, again no call back. Finally 5 days later we got a call back and said you can not request a change over the phone you must write an email. So I did immediately, 5 days past no contact, so I called. The man who answered the phone said we do Not change bookings ever. What kind of business can't accommodate the simplest of situations, is it going to a surprise when they go bankrupt, ? Not even in the slightest. read more

Doesn't deserve any stars. Waste of money, the parking is terrible, staff are extremely rude. The worst customer service I have experienced yet. I do NOT recommend it. Also, very EXPENSIVE. Don't waste your money. read more

Seems to be a good time for kids. Has an adult relaxation room, good choice. Snake from the vending machine are 2 bucks. If you like to bounce around, this is probably the place for you. Frankly, I found it exhausting just standing there watching, hence; thanks for the adult relaxation room :) Where something light coloured if you want to further enjoy the black lights. Oh, staff are young and seemingly, not very bright. Set the question and expectation bar low :) Enjoy :) read more

Extreme Air Park - Amusement Parks Near Me - Langley, British Columbia

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This place is disgusting. My daughter and I dropped in to see if we can burn off some energy as the weather wasn't the greatest outside and I noticed as soon as we got up to the trampolines how filthy everything was. I did not even want to stay but I couldn't get refund. The staff was also very unfriendly. I would never ever recommend going here. read more

Never been here before. The woman behind the counter didn't speak loud enough considering how loud the decibel level is in there with all the people screaming. She was very unhelpful giving no info to us what so ever. The place was filthy especially the foam pit. The rock climbing was closed. read more

For the company: stop booking parties back to back. 3 minutes to sanitize is not within covid restrictions. You need to reassess your 1) cleaning procedures 2) length of time you are selling the private rooms for 3) get some lockers! read more

My friends and I went on a Thursday at 6pm. The sale was 1.5hrs for $16 (price included the socks). It wasn't busy at all, which was nice. We went around to each station(?) - general jumping, basketball, foam pit, dodgeball, ect. I liked the variety of things we could have done. It was a pretty large facility. I liked how the lights would go out and everything would glow. I would totally go back again, and I think 1.5hrs was a good amount of time. read more

Despite the other reviews, we chose to come here because it was raining and close to our hotel. We found the facility clean and the staff helpful. It was certainly very busy, but my kids had a lot of fun on the trampolines and climbing walls. The trampoline area looked to be clean and in very good condition. I also saw staff watching and occasionally speaking with kids who were not using the equipment safely. Lastly, I thought the birthday rooms and parent's wifi room was really great. read more

Extreme Air Park - Trampoline field. - Amusement Parks Near Me - Langley, British Columbia

I dropped my son (13) and his best friend off at extreme air park in LANGLEY. Two hours I paid for. I picked them up and to my surprise I saw them talking to a female staff employee. I leaned over the balcony but my kids walked away from her and it seems civilized. I noticed that another person waved down the female staff member and she followed him. I went to washroom while my bf took our daughter to car. I came out and my sons best friend standing at the front desk. Hmmm... I wondered. What's going on here.... He tells me that he is going to report a hate crime because someone called him the N word. He's black. My daughter is black and my son is white as snow (he has chronic myeloid leukaemia) so he's small and very pale looking. I quickly got attention of the staff members because I was so shocked. Justin (district manager) comes and tells me he will handle it and they found the kids. I said no, I have every right to know why they called him a Nigger. That is NOT okay. So let's say when I saw these kids, they were small (8-10 years old) white. The manager did not do any service to us. Justin told me he asked my kids to get together and talk about whAt happened and my kids didn't want to. So Justin told me, he doesn't believe it happened at all. I asked why I wasn't called at all if they knew about this before hand. This is a not okay to call a child that is black. The kids who said it, said they never said anything to anyone. Bullshit!!! I got fired up, I took Justin to my car. Kids in the back seat. 2 black kids and my son in the middle seat. I asked what happened and I was serious. I didn't care how it started. I needed to know the truth. It started by my son waiting for his friend outside the bathroom. These two kids were at the basketball area telling my son he is a "try hard" My sons friend came out and told them he wasn't a try hard. It went from that to these kids saying their dads were hockey players and they drive all these fancy cars to calling my sons friend a NIGGER. White privileged kids were said back to the kids who said the N word. Now to my disappointment, Justin laughed when I told him these kids were calling my son a try hard (he has full blast cancer and can be awkward within his body but he is a quiet kid) I also told Justin that my son never lies, I looked right at my son and he told me the truth about it. That's one thing about my son. He won't lie to me. Justin laughed again. Justin told me he doesn't think it happened. I crossed my arms and I got close to him and i was so upset he didn't see the issue. He laughed, he fluffed it off, he didn't do anything. He said a few things loud to me at my car and my bf told Justin to not raise his voice at me. Justin walked away. No care In the world. Come to find out, these kids who started it, got into trouble many different times while at the park. Why isn't a parent called when kids can't handle themselves? Why do we send our kids to a save haven place and Justin clearly showed me, they don't give a shit. Laughing at this matter and disrespect towards handling it. You should be ashamed of yourself, in your position. My kids loooveeeeee this park. I expect a response quick and this matter handle in a serious matter. Justin needs to apologize to my sons friend for not handling the situation and making him know that this is a safe place and that this word cannot be used. It's ignorant. read more

My daughter and her friend had some summer energy to burn on a hot day so we headed over to Extreme Air Park and they both had a great time! This fun spot is all indoors and features different areas to play in such as a giant trampoline-filled room, foam pit, dodgeball, and basketball areas. You pay by the hour, and while the rate is a little steep the kids definitely get a lot out of it. Every so often the lights go out and the blacklights go on, making the glow-in-the-dark socks provided at the door just about the only part of your kid you can see from of the viewing platforms. As a parent I would not recommend this place for tiny kids unless they are closely supervised - but it's definitely a great place for bigger kids looking to get active. Note there is NO water fountain so bring a few bucks to purchase drinks (they will need them). There are also certain days of the week when the price is cheaper - details on their website. read more

I went with my kids to have some fun. We were not familiar with the place but did not expect half the place to be closed. You pay full price but the half pipe is closed ( the only area you can do flips ) the foam pit and one of the dodgeball courts were closed. When we left after 20 mins we were never offered a discount, we were just told by a teenager well it's posted everywhere. Well it's not posted on line it posted on various sheets of paper strewn about the entrance. That's after you decipher which ones are for Covid which are masks etc. I would no recommend this place to anyone. At $20 and hour the place is not worth the money read more

If I could give this place a 0 stars I would. There is no concession, only vending machines that all take $3 cash. Most machines did not work and when asked at the front desk they said they were too busy to look into it. There is no supervision on the trampolines, kids just run a muck everywhere. It's filthy! Dust bunnies in corners, garbage on the floors and no one emptied the garbages. We will not be going back. read more

Honestly terrible service and do not care about the kids or customers and they will do anything for any type of money....took my two little brothers there they charged us all 20$ an hour to bounce when we went to go bounce my brothers were attacked by some kids. We tried to tell the manager and he wouldn't do anything so we requested a refund, we were told no and was so rude laughed in my brothers face and were terrible to my partner and I. We couldn't even get on the trampolines because of the ridiculous amount of kids and still couldn't get our money back. DO NOT GO HERE! read more

OMG terrible experience! By all means, please avoid this place. They have serious security issues: there is no staff monitor the play area. No staff monitor the entrance or exit so anyone could take your child out. They have no table in an open changing/waiting area. All tables have been moved into the party room, so you need to book their party room $$$ to have food, basically. They have no cafe or dining area and you are not allowed to bring your own food or drink. They have ZERO sense of customer service. So careless and rude. When I posted my review on Google, I found that I was not the only lucky one. There are tons of negative reviews. I wished I had checked all those bad reviews before I tried this extreme air Langley out. Guys you have to believe me and all other bad reviews. Please don't trust those 5 star reviews. I heard that they were asking people to give good reviews to have special deal. Which means that they are faking the good reviews. I couldn't imagine such business acting ignorant and fraud could still exist today in Canada... Unbelievable! That business should close the door sooner than later. read more

I am giving this business 0 stars as the customer service was the worst that I have ever seen. We came as a group today spending nearly $600 and was treated horribly by the front staff. I personally paid for 8 kids and after I paid was told to send the kids to the end counter to grab a sticker and socks. One child grabbed all the socks and stickers and went to a bench to hand them out. We realized at the end of handing stuff out that we were missing a pair of socks (only given 7 pairs instead of 8). I went to the front counter to get another pair and was told we were given 8 pairs and that it was my fault that we are missing a pair and they were positive we lost them. They would not give us another pair and threatened to call the police because we were asking for another pair. I ended up paying for another pair of socks. I am so disgusted with the rude behavior of the staff and none of us families will ever go back. Please reconsider going to this business as it is awful. read more

Tried this place a few times and I'm officially never going back. Just awful. First the positive. They have trampolines. Trampolines are fun. Now the negatives. The staff is horribly rude, inconsiderate, terrible dealing with young children, and I think they might be ripping you off every time you go there. Seriously, who is training these people? I've dealt with different people every time my family has gone, but the experience has been identical each time. Rude, rude, rude. The price is a little bit insane. 17.50 for 1 hour of jump time? Oh, don't forget about the magic socks that you MUST buy and wear at another 4.50 a person. "You can bring them back next time." Really? Because every time we go, we bring these stupid socks and the staff charges us for a new set of socks! Every time. Tried fighting it this time and they refused to give a refund. Highly recommended if you enjoy being snapped at by the pre-pubescent staff and have unlimited disposable income! read more

DO NOT GO HERE Do not go to this establishment the manager and staff are extremely rude to the paying public here. The manger is extremely arrogant and rude the rest of the staff is the same. The manager is so un polite as well as the rest of the staff. The manager and staff should get some manners, they are so rude to paying customers. I recommend that people do not go to this establishment. The manager and the staff are so immature and the place is not run by adults and I heard the manager and staff make rude comments about paying customers. The establishment bathrooms reek with the smell of urine. I have heard management encouraging people to write good GOOGLE reviews in exchange for free admission. This place is a joke read more

Had my son's 10th birthday here. It was our first time here and it was a great experience. The kids all loved it. For 8 kids (1 hour jump time), 2 medium Pizza Hut pizzas, a DQ cake, pop and jumping socks for the kids it was $218.00 total. They even supplied the plates, spoons, candles, matches and knife to cut the cake. They even cleaned up the party room after. We were pretty impressed. The kids all had tons of fun and wanted to go jump again after they ate. We will be back for sure. I had no problem with the staff at all. They were well organized and friendly. My son had a blast and has already asked when we can go back again. read more

Extreme Air Park - Amusement Parks Near Me - Langley, British Columbia

Got hit point blank in the face by a STAFF MEMBER who was not playing in the dodgeball game and complained to the front desk. They did absolutely nothing about it except give me a half assed apology and move the staff member to different duties. They really mean it when you sign all your rights away on their waiver. Would not recommend. read more

No consideration that they cater to kids My 9 year old son put his own $1 into a game and when it just took his money the clerk had to spend 15 mins on the phone to the manager only to tell my son they won't reimburse him and then compared it to buying pull tabs at a bar!!! read more

Such FUN!! There are so many trampolines here it is out-of-control! The kids had a lot of fun and all the adults and a lot of fun foam pit can be hard to get out of that first once you get the hang of it I'll still try and eat your socks though read more

After sending my review to Extreme Air Park in Langley, this is the email I received back... I gave one star because the place is super cool inside. Unfortunately, that's about as good as it gets. We went on a school field trip today. I am an EA working with a special needs student. Upon arrival, our teacher was advised that it was going to be $4 per student more than what was quoted... TWICE!! (two phone calls and email opportunities to say "plus tax and socks") The teacher paid the difference (what if she wasn't able to?!?). Not once did the employee apologize for the misunderstanding... Just repeated "plus socks and tax". I then approached and explained that I was with my student and asked if I could supervise him on the trampolines, to which she replied "yes, absolutely!!" (excellent, I think to myself) "you'll just need to pay the $18" she continued. Hmmm upon realizing that there was ZERO supervision, (they had advised there would be "adequate supervision" - - - - there was not one staff member supervising our students) I was left with no choice but to pay the $18 to go in. Paid my $18 and went to save my student from the foam pit. He's lost his socks and can't get out. I jumped in (which I instantly regretted). I managed to find his socks and get him out of the pit. Now, it was my turn to get out.... So, probably a good 10-15 minutes later, I was able to finally get myself out. Not even gonna get into that. But, again, had they had some STAFF working, I could have been helped out much faster. Kids, paid to jump for two hours, were told to bring water, but they're kids.... Got very hot and dehydrated. Went to the front desk "excuse me, is there a water fountain?" "sorry, no" WHAT?????? just a vending machine with bottles for $2.50 each. So many things could have gone wrong.... I'm shocked that they would allow a field trip of 21 students and gave only one member of staff to run the front desk AND supervise. So I can honestly say that the 18 classes from our school will not go there for field trips again... And I would NEVER recommend anyone else to go. So many issues.... Zero customer service. Such a waste of a really cool facility. This is the response I got from Extreme Air Park in Langley after I emailed them my review (concerns). Note that they never Address the staff/supervision/safety issues.... Hello Given you were not the booking person it is very unfair and, with all due respect, naive, to be making presumptions. The teacher who booked the event read our website including the rate description and the bold red letters at the top of the page stating Sox are always extra. On the booking form when she made the booking it clearly states Sox are extra, and she received a email copy of the booking where it again expresses Sox are extra. Finally, we have a check list we go through with all customers at time of deposit to ensure there are no misunderstandings where tax and Sox are explained in this check list. I'm sorry you choose to assume or listen to a teacher, that apparently by your your statement, cannot read or listen to instruction; but with certainty this individual was fully aware of the the costs as much as she was aware and recommended to bring in water, to which this information and instruction was also unretained by some. We go out of our way to ensure full disclosure and information is given and making us the bad guy because of peoples choices or self governess is pretty sad commentary. We charge everyone to be on the park floor (in your case at a discount), we do not have a water fountain for sanitation reasons, and Sox and Tax are extra Extreme Air Park goes out of it's way to ensure we are accessible to Schools and Community organizations, to provide countless donations and support for raffles and fundraisers, etc., and find it somewhat offensive to receive such commentary from an unappreciative, and uninformed, Teachers Aid. As such you will remove your post and one star immediately, and advise once you have done this, or I will have no choice but to bring this issue up with (your principal at your school) Sincerely, Thomas McCullough VP Operations read more

The worst customer service ever. They don't pick up the phone and will only communicate by email and the guy writing the emails will make you feel like absolute crap. My end thought is that their 'policies' and pricing is out to screw you the paying customer and make them profit. The place was dirty all around. No body in the area to help or watch what was happening. No water fountain, only pay for water at a high price. A bunch of trampolines were ripped and not working. I'd give it a zero if I could. read more

Poorly maintained party rooms and bathroom. We were with a booked party and the room we were supposed to have at 630 had not been cleaned from the previous party. Woman's bathroom smelled stale. Staff seemed a little flustered with pizza being late and one basically dropped the cake on the table and left. read more

Extreme is the right word - extreme gouging! You have to pay $3 for socks each time even if you bring a clean pair of their previously purchased socks. The birthday package is definitely not worth it. You pay $30 for one pizza. We elected to just do a group jump and when 2 of our party didn't show they offered us a "credit" for the two spots. I left the facility without going to pick up the voucher as I was busy shepherding 8 kids out to cars. I emailed them when I got home - twice no response . They do respond if you want to book though. Eventually I returned there with 4 jumpers and asked again about the credit- the girl phoned her boss who said only credit one jumper as I did not have the voucher. Extreme again - as in extremely bad customer service to returning loyal patrons who now will not return there are other options in town ! Not to mention the registration process is done over a plexi screen so you cant even see the cashier, its disorganized, understaffed, and kids get hurt in the ball pit as there is very little - often no supervision. read more

THE WORST customer service experience EVER! I took a group of our youth there and asked for a receipt for reimbursement from the organization. I forgot to ask for a receipt. So I went back after one customer was served and asked him for the receipt. The owner of the place refused to issue me the receipt even though I explained numerous times that I needed the receipt to get reimbursed. After numerous requests, the owner scribbled the amount, the date, and the contact info with the WORST handwriting on a piece of paper and handed to me. Honestly, it was not legible. I told him that this won't be accepted by the finance department and so I politely asked for another one. He accused me of bashing his handwriting. I was speechless and in shock at his rudeness and outrageous customer service. He even THREATENED me by saying "Do you want to take it outside?" What kind of a business owner threatens a customer to fight for asking a receipt? NEVER go there! Not worth it! read more

****** DO NOT GO HERE ****** Not even sure where to start. The place is run by teenagers who dont know what theyre doing, the bathrooms reek of urine, and the place is inadequately staffed to supervise the amount of children they let in. You HAVE to buy their socks, even though we were told the last time we were there that they could be used in subsequent visits. No water fountain and staff will not give you a paper cup. If you go to staff for anything they are pretty much annoyed immediately. My 6 year old son lost his tag an hour after paying for a whole day. He didnt realize it at the time, and when we went to the parking lot to get his puffer we were denied entry when we returned. Staff pretty much laughed in my face. Management made rude comments about it being "HIS (my son's) fault", which it obviously was but I mean, he's 6. They let us back in but the girl working rolled her eyes at me and sighed. Management was later overheard encouraging people to write good Google reviews in exchange for free admission. This place is a joke. read more

Before the fun starts you need to go through the hoops......setting up a birthday was a challenge....front desk will not take the reservation....you need to have a reservation code. They advise you to use your cell phone to do it but that will not work either.....you need to press desktop not mobile. You will then discover that's not possible either........go home and start all over again with your PC. Update: It seems my challenge with the staff did not go unnoticed.....I have been contacted by the owner as soon as my birthday reservation went through and was declined and I am no longer welcome at any Planet lazer or Extreme Air Park location and as quoted by said owner "I will be sure to advise you if I see you booking at another of my facilities/businesses (I'm blessed with many), so you can have a piece of mind when booking another event Mike" I was really hoping to be able to update this with a positive result after my 10 year olds party but that now seems impossible after all they do call it "extreme" as stated above. Good luck to all. read more

The variety and the size of the facility is great, but the "money at all cost" attitude bothers me. We have to pay for socks every time because they won't let us reuse the ones we paid for the last time. But worst of all, for me, is I have a special needs son who can use the park, and typically when you go to any facility, I pay for my child then I go in for free because I have to supervise him the entire time. We even have an Access Card identifying him to prove we aren't being frauds. Anyway, on our first visit, the teenaged staff didn't think they could do it, and eventually called the owner at my urging. Their boss kept saying I had to pay, and obviously wouldn't talk to me because he/she wanted their pimply-faced staff member to take the brunt of the situation, and in the end, I paid $40 for my son to jump on the trampolines (I was only their to keep an eye on him and help him). read more

My daughter absolutely loves extreme air park. She always has a great time and doesnt want to leave. She wants to have her next birthday party there. We love it and find the price to be appropriate for what you get. read more

It's hard to take out the fun out of trampolines, but these guys manage it. They lie about their pricing (you have to buy their crappy socks, despite a banner saying you can jump barefeet) and charge extra for every little thing. Want to pay with a debit card? That'll be extra. Need a secure locker for your valuables? You know, because we don't allow cellphones etc? That'll be extra too. They don't have a single paper towel in the washroom. The foam pit is very dusty (I wonder if they ever washed it since opening, it used to be clean). They also manage to keep it stuffy and cold at the same time somehow. I've been to a few trampoline parks in other cities, they've all been much better. read more

Very unprofessional staff customer service sucks would not recommend anybody go to this place you will be disappointed

Not recommemd at all. We visited twice for kids'fun. Staff are extremely rude, arrogant. Seems like no customer service training done. new socks need to be purchased every time. Very rude...washroom are not cleaned,dirty. read more

I'm sure the idea sounds appealing and for some, it likely works out fine. I think it's important to note that people get hurt here and despite the fact participants sign off their personal safety with a waiver, the staff does nothing to show any caring or help to the injured. And the injured is what I'm addressing here: Our son - a young adult - suffered a compression fracture in his spine, is currently in a shell-type full torso body brace and in constant pain. Absolutely, it was his doing, a result of a badly timed flip. Accidents happen; we all understand that. He faces months of rehab and recuperation; is off work for an unknown time, and will likely suffer effects the rest of his life. Carefully consider the impact of this activity on much younger people. read more

Awful Service and rude. Do not give discount or free access to support workers/ caregivers of children with special needs. Other trampoline parks and businesses in Langley offer this discount. Need to update policies and become more inclusive and friendly to families with special needs. Will not return. read more